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“Awesome with an O!!!!”

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Paihia Beach Resort & Spa
Ranked #12 of 43 Hotels in Paihia
Certificate of Excellence
Mumbai
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome with an O!!!!”
Reviewed 9 November 2011

I am a person who is very fussy about cleanliness, the way a hotel looks, the way staff present themselves etc ....so this place came as a pleasant suprprise to me and my husband. It was more than what we thought it would be. From the time we reached there till we left we were totally taken care for and pampered. Right from the staff at reception to the house keeping guys and the staff in the restaurant were smiling and very helpful. We will definitely be back here again.

Room Tip: The rooms on the pool level are beautiful as one can sit in the room and still have a good view of t...
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paranoid76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaihiaBeachResortNZ, General Manager at Paihia Beach Resort & Spa, responded to this review, 12 December 2011
Dear Paranoid76,

Thank you for your feedback which we are grateful for. Our aim is to deliver our products and services with the highest standards and it is good to hear that we deliver to our Guests expectations.

We will endeavour to continue to deliver high standards and we look forward to welcoming you here again in the future.

Kind regards,

The Team @ Paihia Beach Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
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English first
Auckland Region, New Zealand
1 review
Reviewed 4 November 2011

We returned to this resort style hotel for the third time, not that there is no where else to stay in the beautiful Bay of Islands but we enjoyed it so much the other two times.

It just keeps on getting better; reception was a delightful welcome and sad goodby, the accomodation was as before 1st class and the restaurant excelled beyond believe yet again.

Congratulations to all the team, you really provide great service with wamth

Room Tip: Aim for the top two floors to capture the views, or, aim for the ground floor if you have children a...
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  • Stayed August 2011, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaihiaBeachResortNZ, General Manager at Paihia Beach Resort & Spa, responded to this review, 1 January 2012
Dear John F,

Thank you for your review and feedback on Trip Advisor. We are truly delighted that once again you have enjoyed your stay with us, and we look forward to welcoming you again in the near future.

The Team joins me in wishing you and your family a happy and prosperous 2012.

Kind regards,
Stephan Rudich
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 October 2011

This is definitely not a 5 start resort !! After breakfast and before dinner there are absolutely no facilities. You can not even order a drink.

When booking this hotel I had a slight issue therefore I sent an email querying if it was in fact a 5 star hotel as I had attempted to call them one night at 10.00 pm and did not get an answer for over 2 hours.

That should have warned me. !

The email I had back said we are definitely a 5 star and have won awards.

Blind judges, we have stayed in 5 star hotels around the world and this is like a motel on the Stuttgart Autobahn. How these people get away with stating they are a 5 star is beyond me. Comparing this to the Clemente Palace in Venice would be like comparing it to a mud Hut in Africa. ( Actually, wanting to be harsh, because I am sick of being over charged for bad hotels in tourist destinations because they work on the premise that they will never see you gain. I have actually stayed in a Hut In Kenya that was nicer than the Pahia Beach Resort and Spa, even the word resor is a lie )

The furniture is sub standards, the toilets are tiny and you can not even open the door with our it hitting the toilet.

We found that the room even had a kitchen in it which you don't see in a 5 star hotel room.

We arrived late evening and found the staff member who greeted us friendly, however there where no porters so we struggled to our room with two suitcases and hand luggage. ( you definitely can not stay here if you can not heft your 25 kg suitcase yourself. )

We decided we where to tired to go down to the restaurant and therefore ordered room service. To deliver two appetisers, two main courses and one desert took 5 trips with us having to call after each course. No napkins, no way of delivering the main course and leaving it as they had no way to keep it warm. So all in all a very unromatic dinner for two on the balcony.

Breakfast the next morning was delivered without cutlery, by the time they returned the cooked breakfast was stone cold.

All in all, I am going to be super critical, these people need to review there rating and bring it down to a 3 star sort of motel style hotel style, actually I don't know what classification you would put it in, and. Think that is the point, they don't actually know what type of accommodation they are actually running.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rickoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PaihiaBeachResortNZ, General Manager at Paihia Beach Resort & Spa, responded to this review, 1 November 2011
Dear Sir,

Thank you for the feedback you placed on Trip Advisor, we value comments made by our Guests whether positive or negative so as to assess the quality of our products and services, and improve these for a better Guest experience.

With regards to your concerns, I will endeavour to answer these;

We do not ‘self-assess’ our property and our ‘5 Star Self Contained and Serviced’ rating was awarded to us by Qualmark New Zealand upon their strict yearly assessment of our property.

I would recommend that you forward your concerns and questions with regards to the rating and meaning of ‘Self Contained and Serviced’ as opposed to ‘Hotel’ directly to Qualmark New Zealand, who will be able to clarify the rationale behind their assessment and rating systems of hospitality establishments in New Zealand.

I am somewhat questioning as to how a 21 suites boutique resort in the Bay of Islands could be compared with a 200 rooms Palatial Hotel on a private historic Italian island? – We certainly would never pretend to compare with such properties.

Once again, we do not portray to be a ‘5 Star Hotel’, but we are Qualmark rated ‘5 Star Self Contained and Serviced’, hence the non-requirement for porters, 24 hours room service, 24 hours reception, concierge desk and other amenities found in true international 5 Star Hotels – may I point out that, being European myself and having worked in 5 Star international hotels in Europe, I am yet to find comparable true international 5 Star properties in New Zealand.

I understand, upon discussing with our Maitre D and Head Chef your issues with regards to the room service dinner you had, that you were offered to either have all dishes delivered at once, or call the restaurant once you were ready for the next course – I understand that you took the second option hence the subsequent deliveries. I also understand that you had dinner in our restaurant the second night of your stay, when you enjoyed a Degustation Menu with matching wines, and all services and products were to your satisfaction?

Although we do not have a dedicated bar, all our rooms have mini-bar facilities. We do offer beverages and snacks between meals, available through room service during the summer season. Once again, as we are not a ‘5 Star Hotel’ but ‘Self-Contained and Serviced’ establishment, these services are not mandatory in such properties.

We also have an award winning Day & Hair Spa on site which I understand you also experienced and enjoyed? With regards to other activities available, we do organise on behalf of our Guests any of the activities offered by the various operators in the Bay of Islands. We gladly assist our Guests in putting together itineraries and make all the necessary arrangements to suit their particular requirements.

Contrary to your assumptions, we do enjoy much repeat business and we do not see or treat our Guests with an attitude of ‘never seeing them again’.

I would like to point out, Sir, that your lengthy outburst of anger, lack of self control, and abuses hurled at one of our receptionist upon your departure, does not portray in my view the correct behaviour from anyone proclaiming to be well traveled within the 5 Star Hotel circles, and I am convinced that this would not be tolerated in places such as the San Clemente Palace Venice.

Regards,
Stephan Rudich
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 October 2011

We stayed two amazing nights at this resort. The staff were very informative, welcoming and friendly throughout our stay. The outlook is amazing and it is great what they have done with the pool area. Spa staff were very obliging regarding bookings and also very cheerful and helpful. Breakfast was included in our booking and there was lots of good choices and fresh fruit. Dinner was to die for. We have travelled extensively and are struggling to remember a better meal. Again, staff were informative and very friendly. Price is a little higher than you might be used to, but we definitely thought it was worth it. Highly recommended.

Room Tip: Top floor provides the best view but if you are keen on the pool, then the bottom floor gives direct...
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  • Stayed October 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank klr52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
1 review
Reviewed 10 September 2011

I can only say that the people at this hotel are fantastic, this was really an experience of old time New Zealand hospitality. The position and views are divine, the breakfast generous, and the beds sumptuous. Stay here.

Room Tip: Take a room on level two or above
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  • Stayed September 2011, travelled with family
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Helpful?
Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paihia Beach Resort & Spa

Property: Paihia Beach Resort & Spa
Address: 130 Marsden Road, Paihia 0200, New Zealand
Phone Number:
Region: New Zealand > North Island > Northland Region > Bay of Islands > Paihia
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Paihia
#8 Luxury Hotel in Paihia
#11 Romantic Hotel in Paihia
#16 Family Hotel in Paihia
Price range (per night): ₹ 15,618 - ₹ 27,755
Hotel Class:5 star — Paihia Beach Resort & Spa 5*
Number of rooms: 22
Official Description (provided by the hotel):
Paihia Beach Resort & Spa overlooks Paihia's most picturesque beach and is within walking distance of Paihia Wharf, the departure point to discover the wonderful Bay of Islands. Located within the Hotel is the chic poolside and ocean view restaurant offering only the finest culinary experience. Visit the hotel's award-winning spa, La Spa Naturale, offering first class spa treatments with a uniquely New Zealand flavour. ... more   less 
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Also Known As:
Paihia Beach Hotel Paihia
Paihia Beach Resort And Spa
Paihia Beach Resort & Spa Bay Of Islands

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