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“This is really my pet hate.....”

The Flying Burrito Brothers
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Ranked #83 of 434 Restaurants in Hamilton
Price range: ₹454 - ₹1,363
Cuisines: Mexican
Dining options: Breakfast, After-hours, Reservations
Restaurant details
Dining options: Breakfast, After-hours, Reservations
Reviewed 3 September 2017

After reading the various reports about The flying Burrito Brothers, I was really looking forward to it.

A family group of us visited today, 6 adults and 2 teenagers. The restaurant, Sunday, was busy but not overly so.

Service didn't start well. A waitperson took our drinks order but it was almost 15 minutes before these arrived.... 3 beers, 3 wines and 2 soft drinks. Hardly a complex order, but hardly impressive service.

A pleasant waitperson took our orders and that's when the wheels fell off and deteriorated into my best hates of a poorly organised kitchen.

The orders came out in dribs and drabs. Six of the party finally received their meals and then 2 of us waited...and waited ....and waited. Finally one of the party pointed out that 2 of us were still waiting.

The waitperson she spoke to just looked blank.

Question: if a group of people are eating to the point where they've almost finished their meals and 2 in the party are sitting there looking hopeful, wouldn't this ring some sort of a bell?????? Like....oh!....there's something wrong here, but today this person missed the point completely.

I could see into the kitchen and observed the waitperson in animated discussion with one of the kitchen brigade who hastily went back through the order dockets sitting in front of him.

Finally mine arrived just at edible temperature (had it been sitting somewhere) but the last person in the party still had to twiddle their thumbs and finally ate alone.

To me, if there's a group visits a half decent restaurant worth its salt and the price they charge, they would get this simple aspect of service right.

The food was average and the total experience didn't get a tick of approval from me at all. Slow bar service for a very simple drinks order and a half pied attempt at reasonable table service for a bunch of simple orders just doesn't cut the mustard at all.

Needs a significant improvement.

Murray B
Brisbane

Date of visit: September 2017
    • Value
    • Service
    • Food
2  Thank Murray B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (165)
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38 - 42 of 165 reviews

Reviewed 13 July 2017

I found the presentation really authentic with platters of Mexican specialties, real tortillas, guacamole, salsa etc.

Date of visit: October 2016
Thank grantpearse
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 May 2017

Third time we have eaten here and probably the last. The food is obviously precooked and re-heated, as it arrives in minutes. The sauce and guacomoloe are cheap and not fresh., the cheese is cheap and gluggy The food is well over priced for what it is and so are the drinks. The service is good, but that's not enough to come back for.

Date of visit: May 2017
    • Value
    • Service
    • Food
Thank Eco2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FBBTeam, General Manager at The Flying Burrito Brothers, responded to this reviewResponded 10 June 2017

Thanks for sharing your feedback & business . We are glad that you liked our service which wouldn't have been possible if our chef's had not done their prep for the shift.It seems that you came to the wrong place which is a licensed restaurant with sit down service .Gracias

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Reviewed 27 May 2017

Loved this restaurant. Food was excellent and service was great. It has real Mexican style food and the helping are of good size. The only thing that wasn't quite up to the atmosphere was the music. Indie music doesn't fit the atmosphere.

Date of visit: May 2017
    • Value
    • Service
    • Food
Thank Lmvrlv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FBBTeam, General Manager at The Flying Burrito Brothers, responded to this reviewResponded 10 June 2017

Thanks for sharing your feedback . We are glad that you enjoyed our food and service . We have made a note on music and will be fixed before your next visit . Looking forward to seeing you soon . Gracias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2017

Very friendly staff, excellent choice of meal types, nice and quiet. Well presented and cooked to perfection, hard to find fault

Date of visit: May 2017
Thank CelticConnexionsTour
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FBBTeam, General Manager at The Flying Burrito Brothers, responded to this reviewResponded 10 June 2017

Thanks for your feedback .It is very motivating for the team .Looking forward to seeing you again .Gracias

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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