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All reviews windsor hotel junior suite beautiful hotel queen street high tea macaroons luxury room welcome drink concierge team beautiful room central location valet service comfortable bed the heart of the city new zealand an upgrade fantastic stay
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Reviewed 18 May 2020 via mobile

Great staff. Very welcoming and helpful. Disappointed that car parking so far away. Therefore need to use valet parking. Very expensive . Comfortable bed but small room for king bed. Only one easy chair. No where in bathroom for toilet back.

Date of stay: May 2020
Trip type: Travelled as a couple
Thank Esther S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGrandWindsor, Guest Relations Manager at Fable Auckland, MGallery, responded to this reviewResponded 20 May 2020

Dear Esther S,

Thank you for taking the time to write the review. We're sorry to hear about the issues you encountered during your stay with us.
We hope to have the opportunity to better welcome you in the near future if you give us another chance to host you.

Warm Regards,

Pablo Gonzalez

Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2020 via mobile

From the minute you arrive you feel at home and welcome. Service is top notch. Management and staff make sure your every need is taken care of. The hotel is extremely convenient, walking distance to museums, shops, harbor. The restaurant serves a delicious breakfast both continental and full breakfast with many choices, delicious coffee and pastries. Rooms are very nice and quiet. We will definitely return.

Date of stay: March 2020
Trip type: Travelled as a couple
Thank ronib149
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGrandWindsor, Guest Relations Manager at Fable Auckland, MGallery, responded to this reviewResponded 16 April 2020

Dear ronib149,

Thank you for such kind words. We are very happy to hear that you enjoyed your stay with us.

It was a pleasure to host you and we hope to welcome you again!

Warm Regards and stay safe,

Pablo Gonzalez

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2020 via mobile

Boutique hotel only 1 block from ferry building and convenient to Amano restaurant - our favorite. Nice rooms. Excellent staff both for check in and concierge support. Breakfast included both extensive continental selection and several custom hot selections.

Date of stay: February 2020
Trip type: Travelled with family
1  Thank T R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGrandWindsor, Guest Relations Manager at Fable Auckland, MGallery, responded to this reviewResponded 24 March 2020


Dear T R,

Thank you for such kind words. We are very happy to hear that you enjoyed your stay with us.

It was a pleasure to host you and we hope to welcome you again!

Warm Regards,

Pablo Gonzalez

Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2020

We walked in through the formal foyer and were immediately greeted at the door and escorted to a very personable check-in accompanied by herbal tea and biscuits.
We were amazed by the attention to detail of this quaint yesteryear 1930’s hotel, which is now reminiscent of a romantic bygone era.
All the hotel staff from management down give their guests outstanding service above and beyond anything we have ever experienced in any hotel across the world.
This one place you come as a guest and feel like a movie star.

Room tip: Away from lifts
Date of stay: March 2020
  • Trip type: Travelled on business
    • Rooms
    • Service
Thank Chantellinis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGrandWindsor, Guest Relations Manager at Fable Auckland, MGallery, responded to this reviewResponded 21 March 2020

Dear Chantellinis,
Thank you for taking the time to write your feedback and thank you for your lovely words. We hope to welcome you back.
Warm Regards,
Pablo Gonzalez
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2020

Hotel is in very good location the staff who greet you when your taxi pulls very professional check in was professional as well the menu in resturant great selection over all a very pleasant stay the rooms well service and spacious

Date of stay: March 2020
Thank kobytroy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGrandWindsor, Guest Relations Manager at Fable Auckland, MGallery, responded to this reviewResponded 19 March 2020

Dear kobytroy,

Thank you for your lovely words, we hope to welcome you back sometime soon!

Warm Regards,

Pablo Gonzalez
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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