As a platinum accor member I was disappointed in the tired state of the rooms, and the lack of service provided by the staff here. While the restaurants were closed, I was assured that room service would be available. During my 3 days I was only able to get through to room service once to order breakfast ( out of 3 days) or anytime after 8pm.

I would not advise my colleagues to stay here in the future.

Just recently had another great stay at the apartments. Have made several small trips to escape our small town during the last year and it’s never a let down. Staff are always very helpful and I don’t even have Accor status. And we got an upgrade once to due to overbooking:) even. The pool/sauna are amazing and never busy and great for our 6 year old son. My wife and I are lucky because we can work remotely so it’s the perfect work holiday. Cant remember all the staff but Sharon, Vivek, Julie, Retender (sry if I misspelled) and housekeeping have always been great and above and beyond. Gonna miss staying here as much when covid/lockdowns are over and occupancy goes up. But until then cant wait for another relaxing stay!

I'm a platinum Accor member, received pretty average service. Didn't receive any welcome amenities or the upgrade to a higher room. (Which I understand is subject to availability), asked for a late check out when checking in, no issues. Got a phone call every hour after check out there was no-one on the line, also house keeping knocked on door and said I needed to check out. Explained that I requested a late check out they asked what time, I explained and they went away. Got the vibe they wanted me to check out so I did. Overall I understand things have changed because of COVID but it doesn't really excuse the basis of customer service, I receive better service at the IBIS in a regular town I check in at. The Pullman has really slipped and use to be good service.