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“How is this a 5 star hotel please explain” 2 of 5 bubbles
Review of Hilton Auckland

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Hilton Auckland
Ranked #6 of 68 Hotels in Auckland
Certificate of Excellence
sydney
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“How is this a 5 star hotel please explain”
2 of 5 bubbles Reviewed 26 April 2012

This was a short unplanned trip with my 3 year old. I jumped onto here to get some ideas and it seemed there weren't many choices in Auckland as I wanted 5 star. I don't know how this is a 5 star hotel. Previous to this trip I just returned from a trip in Bangkok and stayed in 5 star, which was amazing amazing and so my expectations were quite high of the next hotel I stayed at
The service is great but the rooms are extremely tired and need much upgrading. The bathrooms are grimy and I was itching to go buy some bleach and soak them overnight! The daily housekeeping is also not up to scratch. Because I chose a harbour view room I quickly realised where the money you pay goes to..Its the view. Yes the view is magnificent but probably not that appreciated by me as I surely didn't want to sit on the verandah all day. The rooms are very small and it can get daunting with a young child. The location is also not so ideal unless you have a car. You will need a pram with young kids as they will get tired half way to the main central shopping area. If walking by yourself you can get there within 5-8 minutes however those of you with young kids would know that it doubles the walking time,
Honestly the price they charge it really baffles me, I guess its probably one of the better hotels around there but I just cant grasp the 5 star part because it really didnt seem that way to me,Basically you are paying for a view and that's it. Honestly has no "wow" factor what so ever
The internet charges are way too expensive when most hotels give it complementary. Breakfast was clean and presentable but the selection and quality not so great.
I probably would not stay here again

Room Tip: If you must stay here at least get a harbour view room that way you have some sort of enjoyment by s...
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  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Ekhalife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 30 April 2012
Dear Ekhalife,

Thank you for taking time to post your review of the hotel following your stay, I appreciate your feedback.

I am sorry that you did not enjoy your stay with us and that you found some challenges with the location and meeting the needs of your family. I have shared your feedback with the team so that we can work to improve the shortcomings experienced on this occasion.

Thank you for choosing to stay with us.

Best regards,

Chris Partridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (485)
Date | Rating
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English first
Auckland Region, New Zealand
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Just got back for a couple of nights at The Hilton on Princess Quay and would definitely recommend it. We used our Entertainment Book which gave us 25% off the cost and i did mention on our booking that it was our anniversary and requested a little water view if at all possible knowing that the bonus booking i made was a city view. On arrival we were bumped up to a Deluxe Harbour View room which we loved of course when we got in there, big room and sitting area with a balcony and sun beds on the balcony and of course the fab view. Half an hour in, whilst we were unpacking a knock on the door and a bottle of bubbly along with belgian chocolates arrived compliments of the management. Wonderful surprise and this on top of being bumped up really was exceptional service for us and really made our anniversary very special. Thank you Hilton you and your staff during our stay were amazing. Breakfast was fab too....yummy

Room Tip: This hotel currently has cruise ships mooring directly outside so be aware that you could end up wat...
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chrissyr6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 26 April 2012
Dear Chrissyr6,

Thank you for posting your review of the hotel, I appreciate your feedback.

I was delighted to see that you enjoyed your stay and am happy that we added a touch of magic by recognising your anniversary. We hope to see you back on future celebrations.

Best regards,

Chris Partridge
General Manager
Hilton Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santiago Metropolitan Region, Chile
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 22 April 2012

We stayed two nights in January 2012. We found this Hilton to be the best we have stayed in because of the staff. Warm, friendly and willing to go the extra mile - also great cocktails. The rooms are good and bed was comfortable. We did enjoy watching waterfront life from our balcony - comings and goings of ferries to and from the islands in the Hauraki Gulf, and industrial activity at the container port.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank soche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 26 April 2012
Dear soche,

Thank you for taking time to place your review on tripadvisor following your stay in January, I appreciate your feedback.

It was great to see that you enjoyed your stay with us and, delighted to see that you enjoyed the cocktails and watching all the activity on the harbour.

Hope to see you back soon.

Best regards,

Chris Partridge
General Manager
Hilton Auckland
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

We stayed at the Hilton Aukland on a recent holiday to New Zealand. For our stay in Aukland, the Hilton could not have been situated in a better part of the city. It is close to downtown and to the ferry terminal. We had a standard room originally, but were offered an upgrade to a harbor view room for $55NZ a night. We upgraded, and were happy we did. The only downside to this location is if a cruise ship comes into harbor, then your "harbor view" room might be blocked by the large ship. The hotel itself is modern and clean, and the staff all very helpful and attentive. The restaurant is also great, although expensive. Breakast is included in your room though, and fantastic at the restaurant. The bar however is way over priced. Find yourself a nearby pub if you want a few drinks. Nevertheless, would definitely stay here again. If you are American, you think of Hilton as just average hotels. This Hilton (and the one in Queenstown) however have got to be among of the crown jewels of their portfolio. It's a beautiful hotel all around.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank doab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 25 April 2012
Dear doab,

Thank you for placing your review of the hotel on Tripadvisor following your stay, I appreciate your feedback.

I was delighted to see that you enjoyed your stay at the hotel and found our location suited your needs when in Auckland.

We look forward to seeing you back in the future.

Best regards,

Chris Partridge
General Manager
Hilton Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zwolle, The Netherlands
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 April 2012

Having visited Auckland multiple times I stayed at different kind of Motels and Hotels; close to the city center or in the city center.
The Hilton Auckland was by far the best hotel I stayed at in Auckland. The location is just fantastic. Close to the shops and many restaurants are just around the corner. The area the hotel is located, Prices Wharf is the place to dine in the evenings.
The rooms are clean, bathroom is huge. The views are spectacular, especially if you have a higher room with harbor view. Ferries that will bring you to Waiheke Island or other islands are just at the doorstep.
Stayed there 3 times now.

Room Tip: If possible, get a room with harbor view. The higher floors have a better view.
See more room tips
  • Stayed January 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank StevenVD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPHIAKL, General Manager at Hilton Auckland, responded to this review, 25 April 2012
Dear StevenVD,

Thank you for taking time to post your review of the hotel following your stay, I appreciate your feedback.

I was delighted to see that you enjoyed your stay and found our location to be convenient for your needs when in Auckland.

Hopefully we will see you back soon.

Best regards,

Chris Partridge
General Manager
Hilton Auckland
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Auckland

Property: Hilton Auckland
Address: 147 Quay Street | Princes Wharf, Auckland 1010, New Zealand
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Auckland
#7 Business Hotel in Auckland
#8 Family Hotel in Auckland
#9 Romantic Hotel in Auckland
Price range (per night): ₹ 13,885 - ₹ 42,438
Hotel Class:5 star — Hilton Auckland 5*
Number of rooms: 165
Official Description (provided by the hotel):
Hilton Auckland sits on the iconic Princes Wharf 300 meters out into the Waitemata Harbour. Enjoy views over the city or past the harbour to the Hauraki Gulf. Take a trip from the nearby Ferry terminal or enjoy the fun at the nearby Viaduct or Britomart precincts. Whether for business or leisure, Hilton Auckland is ideally located on the vibrant Auckland waterfront. ... more   less 
Reservation Options:
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Also Known As:
Hilton Auckland Hotel Auckland Central
Auckland Hilton
Hilton Auckland New Zealand

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