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“Sofitel Auckland” 3 of 5 bubbles
Review of Sofitel Auckland Viaduct Harbour

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Sofitel Auckland Viaduct Harbour
Ranked #3 of 68 Hotels in Auckland
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Sofitel Auckland”
3 of 5 bubbles Reviewed 26 April 2012

Aside from the name change to the hotel, nothing significant has altered to align it to the Sofitel brand that I've grown accustomed to, from it's previous name of Westin. Yes, the bar and restaurant have opened up again, but the decor, rooms and bedding are the same. This is great tho, as the rain showers remain in the rooms and a definite bonus and the reason why we decided to re-visit the hotel. Rooms are still clean and crisp and definitely like the coffee machine touch.
Dining is non-existent, as the staff are not efficient and was running around like headless chooks. Breakfast orders were being misplaced, orders weren't delivered, no orders were taken, a lot of waiting was done on the three days that we were there. I'm not sure whether the staff were new or didn't know what they were doing, but it was a shambles. Breakfast was not 100% and upto the 5 star hotel standard that's expected. We were served with broken poached eggs and no apologies provided or an offer to return it. Complientary bread basket was served one day but not the remaining two days ofthe stay. Juices were not being replinished and we had to order juice and waited and waited. Both the food and staff in the dining area needs an extensive revamp.
Check-out was a waiting game as the Receptionist had to contact the kitchen toverify breakfast even though our booking included the full breakfast and that the bill should've been ready at 11:00AM - check-out time. Overall, the hotel is still great, but needs more work to bring it up to the Sofitel brand name that everyone knows, and will only recommend the hotel once the service has improved in the dining room and the check-in/out process.

  • Stayed April 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tuaeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy R, Public Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review, 27 April 2012
Dear Tuaeu,

Thank you for your review and kind comments on the cleanliness of our rooms, the rain shower in the bathroom and personal coffee machine. I am sorry to hear that you did not enjoy your experience in the restaurant and I would like to assure you that your comments have been shared with our team. At Sofitel we pride ourselves on the highest level of service and we appreciate the time you have taken to provide us with such valuable feedback.

We look forward to welcoming you back to Sofitel Auckland Viaduct Harbour and I invite you to contact me directly if you would like to discuss this further.

Best regards,

Lucy Richardson
Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,585 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (549)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Auckland Region, New Zealand
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

Stayed a night which was a complimentary from Accor. Easy to book, arrival and check in very smooth, and room was lovely. The breakfast was nice, but they did get a bit confused with our pricing but were quick to sort it out.
The location is easy to drive to, and a short walk to loads of nice places to eat. I really enjoyed being so close to all the boats which makes the views out of many of the windows really different.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nic_Auckland_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sofitel Auckland Viaduct Harbour

Property: Sofitel Auckland Viaduct Harbour
Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Phone Number:
Region: New Zealand > North Island > Auckland Region > Auckland
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Auckland
#1 Spa Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Romantic Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
Price range (per night): ₹ 11,722 - ₹ 25,576
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Official Description (provided by the hotel):
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination.Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers six private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest champagnes, signature cocktails, local and international wines and beers. ... more   less 
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand

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