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“Great service but badly needs a reno”
Review of Crowne Plaza Perth

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Crowne Plaza Perth
Ranked #17 of 64 Hotels in Perth
Certificate of Excellence
Melbourne, Australia
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great service but badly needs a reno”
Reviewed 26 February 2012

We had a small issue at check in which was dealt with promptly,with good grace and with a very acceptable outcome.
Our room faced the park and river which was great- the balcony was lovely too.
The bathroom was badly in need of a renovation. It was, however, clean and serviceable.
The pool was adequate and looked over the river also.
Considering the price we paid I did not feel the room standard was value for money.
The fees for wifi were absolute extortion- $27.50 for 24 hours for 200MB worth of data. Who charges these prices in this day and age?

Room Tip: Rooms with a balcony facing the park and river get a lovely breeze.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GotTheTshirt_32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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701 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
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English first
Southampton UK
Level 6 Contributor
249 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 16 February 2012

The interior is a little dated but the staff are excellent in terms of help and trying to meet your needs. The rooms are not big enough for a long stay insufficient hanging space and draw space for a 10 day stay. Seperate laundry room which is excellent and free along with two free computers to use near the business centre.

The negatives they wanted to charge $27 per day to park at the hotel and they wanted to charge $30 per day to use wifi. Most hotel groups around the world now offer free wi fi or a small charge this was extortionate along with the parking which meant I had to juggle where to park the hire car.

Room Tip: Make sure you get a front facing room over the Swan River.
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bully1959Canaries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jakarta
Level 5 Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 16 February 2012

Room and Bathroom are nice, modern and all ok.

AC is obviously very old and needs refurbishment as too noisy and inefficient.

Internet is $27 with a 200mb limit followed by reduced speed or very high additional cost. 200mb easily used up in a couple of skype calls. Because of this alone i will stay in Hilton or Pan Pacific next time as they dont have these crazy limits.

Room Tip: Ask to be at the front but not ground floor as noisy.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpjakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Case Manager at Crowne Plaza Perth, responded to this review, 17 February 2012
Dear jpjakarta,

Thank you for submitting your review of our hotel. I am please that you liked our modern rooms.
I am sorry to hear that you had problems with the noise from the AC unit and also the internet speed. We would love for you to stay with us again. Next time you are here and experience this type of issues, Please address a member of our staff and we will be more than happy to remedy any problems you are having. Thank you for staying with us.

Sincerely,

Katie J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 January 2012

Great hotel, lovely position on the river, great service.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 January 2012

When we arrived to our room it was hot as the air conditioning was off. Adjoining corridors lobby and restaurant hot as we believe air conditioning was inefficient. Whilst dining in restaurant patrons were fanning themselves with serviettes to try and keep cool. Apar from the air con could not fault the rest

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pie312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Perth

Property: Crowne Plaza Perth
Address: 54 Terrace Rd, Perth, Western Australia 6004, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Romantic Hotel in Perth
#16 Luxury Hotel in Perth
#18 Business Hotel in Perth
Price range (per night): ₹ 6,083 - ₹ 13,189
Hotel Class:4.5 star — Crowne Plaza Perth 4.5*
Number of rooms: 191
Official Description (provided by the hotel):
Crowne Plaza Perth is located in the heartland of beautiful Perth Western Australia with picturesque Langley Park at the hotel doorstep. An upscale riverside hotel with spectacular views of the city’s iconic Swan River and just minutes from the Perth CBD. 20 Minutes from the Airport. Guestrooms and suites incorporate generous workstations, high speed internet, bathroom amenities and premium bedding linen. 96 rooms and 2 suites face the river with private balconies offering beautiful panoramic views. 24 hour reception and concierge, complimentary laundry facilities and business centre. Enjoy the outdoor lap pool and fitness centre, or venture outside for recreational fitness on Langley Park. Complimentary bikes available to hire. Gusti Bar & Restaurant is an open for breakfast, lunch and dinner, 7 days a week. Seasonal menus focus on fresh local produce and contemporary modern Australian cuisine. Easy reach of the city and its many attractions make this Perth hotel the ideal place to stay whatever the occasion or reason for travel. The natural surrounds are ideal for relaxing and recreation, while onsite parking and free public transport make it simple and convenient to get around town. ... more   less 
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Also Known As:
Crowne Plaza Perth Hotel Perth
Perth Crowne Plaza

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