Sadly for me Tribe - Is a Try Hard hotel relying far too much on it's ground floor decor, it just doesn't cut it for me
I think this hotel is trying too hard to be Cool and misses the most important part of the concept of Hospitality.
It left me cold and with an uncaring feeling.
Yes, they did their job, but hospitality is more than just doing your job.
Caring is more than going through the motions and actions.
It comes from the heart, you can feel when it does.
The next day I moved to another hotel just a few hundred metres away and was treated like I was welcome and valued.
Tribe has an interesting look and very small rooms, that verge on being claustrophobic in size.
I pity people who are bigger than 80kg and choose to stay there.
This hotel reminds me of a saying I remember reading some years ago:-
The Promise - Good wrapping and interesting presentation
The Delivery - Disappointing with poor content and execution!
What's needed is some good old fashioned care and staff training to people who actually want to be there to give service and more than want the a job.
This hotel lacks a "Team" and obviously the Leadership of people who care, and I would strongly suggest it starts at the TOP, as it always does in such cases.More
- Room Service