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Reviewed 9 March 2016

I pretty much expected this place to be lousy when I booked it, but it's position and price won me over and lucky for me I was pleasantly surprised with the service etc especially for what I paid. I would actually use Sophis' s again given its position and value, it really suited my needs at the time.

Room Tip: Probably back rooms if you have a choice away from the traffic.
  • Stayed: March 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank mushyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2016

Location good close to transport but that's the only positive. Management arrogant & staff appear to be bullied & fearfull. Breakfast room appalling. Mankey, sticky tables & unmaintained flooring a hazard to everyone. Can wait ages @ reception waiting for service because staff either cooking breakfast as well as tending reception or serving drinks @ the bar in the neighbouring business. Elevator stinks of body odour & a general all-over feeling of "grotty". Stay away!

Stayed: February 2016, travelled as a couple
1  Thank lorettas997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2016

Well appointed, clean, large room with bathroom. Staff friendly, helpful. Hotel old but thoughtfully renovated. Well priced. Reminds us of family run hotels of Europe we have visited. Hot breakfast quite good. Well located near Southern Cross Station, within the grid of Melbourne CBD. We will return.

Room Tip: Our room 109 was quite large. Others can be smaller with shared bathroom at a cheaper price.
  • Stayed: February 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank 485HappyTraveller485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2016

i was surprised at the price of this accommodation available in Melbourne. However you get what you pay for. The room was fine BUT there is no serice lift so you wait a very long time for the lifts in the morning once housekeeping has started - they bag up the dirty linen and fill the lift so no-one can use it and dont empty it out. they leave hoover leads trailing over the staritways so you have to pick your way round them - this is a health and sfety issue.
Receptions is disgraceful and the staff are terrible. I wanted to speak to a manager when I chekced in and wsa told in very bad english that there was no manager available until the following day. They are rude, unhelpfuf and give out wrong informatinon.
They also keep your credit card details live for up to 5 days after you check out. This was a point i did not understand and was told they take another full price deposit as a security charge in case the rooms are smoked in as it is a non-smoking hotel. Having fully prepaid this is disgraceful. It is in their T & C's so be warned.
Check in long and painful with only one receptionist who has to deal with everything. A guest had a problem with the room keys. So she had to leave reception unattended whilst she dealt with the key problems
.A most unprofessional and unfriendly hotel. My personal recommendation is not to stay. these hassles are not worth an inexpensive hotel choice.

  • Stayed: February 2016, travelled solo
    • Value
    • Location
    • Service
1  Thank cmcna12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 February 2016 via mobile

Comfortable bed and nice room... Clean toilet... Everything was decent... And good place to stay no complaints.... good service by staffs.... But it seems like they need to increase the staffs because one reception cant handle too many things.... Good location just 5 minutes walk from free tram station and Railway station.... 15 mins walk to Melbourne central and other good areas....

Stayed: February 2016, travelled as a couple
Thank TraveKings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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