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Reviewed 7 October 2015

We stayed only for one night We were greeted the moment our car pulled up at the hotel entrance which was helpful as we didn’t have to wait for even a second. Within a few minutes, our luggages were tagged and taken in to the hotel, and we were back in the car on our way. A sign of an experienced porter who deals with business travelers all the time. We came back to the hotel after having to return the car, got checked-in swiftly and when we got to our room, our luggages were already there. We were upgraded, which is always a big plus, and the room was amazing. Very spacious for a city hotel, greatly located, modern amenities, plush bed and super comfy, huge TV and gorgeous bathroom. I think it’s a relatively new hotel, nonetheless, the staff and concierge were all very efficient and most importantly helpful.

  • Stayed: October 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank TYLN_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2015

Modern little hotel, friendly and helpful staff, clean room, check out their excellent day spa and have to book them quick before they fill up quickly, better upgrade to a higher room as street noise can be persistently loud.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank 8pugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2015

Extremely friendly staff, excellent service and facilities everything you would expect from a 5 star hotel. Stayed over the weekend, had parking included in our room rate and buffet breakfast. Rooms and nice new modern and stylish. Staff are very friendly and helpful.

The room was spotless and we even arrived to complimentary chocolates for our special day.

Excellent location also very convenient and just on the corner of the city with less hustle and bustle!

Room Tip: Request a room higher up with a balcony. The views are well worth it
  • Stayed: September 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ATravelMap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this reviewResponded 5 October 2015

Dear ATravelMap,
Greetings from Sheraton Melbourne Hotel. Thank you for taking the time to review our hotel. We are pleased to see our friendly staff, excellent service and location made your recent stay so enjoyable. Thank you for the glowing recommendations and look forward to welcoming you back to our hotel soon for another memorable stay.
Warm Regards,
Sheraton Melbourne Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2015 via mobile

Stayed overnight to attend a function in the city. Nice hotel, breakfast buffet a bit disappointing, not much variety and eggs were pre made. Staff were slow and a bit grumpy! Rooms were nice, but did not appear exactly like the photos on the web, we went for deluxe corner room and was a lot smaller than expected. We used some vouchers to get a late checkout, which was great, gave us some time to use the pool and steam room. Very relaxing stay, but would eat somewhere else!

Stayed: September 2015, travelled as a couple
2  Thank Jckel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this reviewResponded 5 October 2015

Dear Jckel,
Greetings from Sheraton Melbourne Hotel.
Thank you for taking the time to review our hotel. We appreciate all feedback and your comments regarding our breakfast offering has been passed on to our culinary team for careful review. Please note, although we do have pre made eggs on the buffet, we also have a live cooking station in the kitchen where you can order your eggs to be made. We look forward to welcoming you back to our hotel soon for another great stay.
Warm Regards,
Sheraton Melbourne Hotel

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Reviewed 29 September 2015

Loved our stay here, good value for a higher floor suite, we went on a busy week end & loved it.
Nothing was too much trouble as you expect for a 5 star hotel. Location very convenient to Collins st, which is where the Theatre is that we were going to

Stayed: August 2015
1  Thank JulzLinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonMelbourneGM, General Manager at Sheraton Melbourne Hotel, responded to this reviewResponded 5 October 2015

Dear JulzLinz,
Greetings from Sheraton Melbourne Hotel.
We are pleased to see you enjoyed your recent stay with us and especially your experience in one of our luxury Terrace Suites, our convenient location and proximity to the theatre. Thank you for the glowing review and look forward to welcoming you back to our hotel soon for another memorable stay.
Warm Regards,
Sheraton Melbourne Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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