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Clarion Suites Gateway
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Reviews (1,161)
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All reviewsyarra rivercrown casinogreat locationa river view roomone bedroom suitefull kitchentrain noiseflinders sttrain linewashing machinesouth bankdouble glazingthe sofa bedshort walksmall balconylight sleeperroom service
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Reviewed 27 July 2012

Had a pleasant stay with our friends in a 2 bedroom suite. Check in was well handled by helpful and friendly staff. Room was clean and had everything we needed. Fantastic view of south bank and the casino gas flames. Bed was comfortable. Good location and tram at the front door. Easy walk to south bank. Many places to eat close by and the breakfast was nice. Would return.

Stayed: July 2012, travelled with friends
Thank Dandydag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 3 August 2012

Dear Valued Guest,

It is pleasing to read that you enjoyed your stay with us during your recent trip to Melbourne and that our rooms and service meet your expectations. May we have the pleasure of welcoming you back on your next visit to our lovely City.

Kind Regards
Cindy Colliver - Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2012

We just spend two nights in this motel. Riverview studio room.
On our arrive the staff where very friendly. The location is very central as we walked to both MCG and Etihad stadium.
On arrival to our room, the first impression was it's a bit old and worn. The TV didn't work and staff where required to attend and reboot the TV. Also the down light in the middle of the room was blown and the other down light over the small desk flickered. The bed side light on the LHS didn't work.
We could also hear the other patrons in the adjoining rooms, not very good sound proofing.
I would only stay in this motel if you can get it at a very good price.

  • Stayed: July 2012, travelled as a couple
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Thank klja1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, General Manager at Clarion Suites Gateway, responded to this reviewResponded 6 August 2012

Dear Valued Guest,

We are very pleased that you have mostly enjoyed your stay with us.

I hope that you also had an opportunity to appreciate the Yarra River views & and also the magnificent, Crown Casino nightly fireball show, this is truly a bit of Las Vegas on door step, some of our guests are pleasantly surprised by the hot flames which shoot into the night skyline.

We are at the early stages of planning to refurbish all the hotel rooms, even though our last fit-out was completed in 2007, however we do recognize that guest satisfaction is most important to us, therefore, it remains our primary objective to improve on quality & guest services.

Our hotel team is always ready and willing to offer 24 hour service, in matters of light replacement or re-programing TV’s, unfortunately sometimes guests unwillingly tamper with the reception, therefore it requires it to be re-programed. We are very much focused on your comfort, this is our main goal in our hotel, and we will always strive make this our ambition.

Thank you so much for staying with us, we look forward to welcoming you back one day soon.

Regards,

Tony Cakmar
General Manager

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Reviewed 18 July 2012

We had a good stay in the Clarion. We spent a week in the 1 bedroom apartment, and had no complaints. We didn't have much interaction with the staff, but they were very friendly & helpful when we did. Apartment had a full kitchen and laundry facilities. Everything worked well. DVD player was attached to the TV in the bedroom, which didn't suit us as our kids wanted to watch a DVD in the living area, but this wasn't a big deal.

Overall, it wasn't the sort of knockout hotel that we're aching to return to, but it has set the benchmark for our future stays in Melbourne.

  • Stayed: June 2012, travelled with family
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Thank sbrown-jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, General Manager at Clarion Suites Gateway, responded to this reviewResponded 6 August 2012

Dear Valued Guest,

Thank you so much for your review.
We are very pleased that you have enjoyed your stay, and we will always endeavour to share with you a common goal, and that is to enhance your experience at our hotel, therefore, I would like to assure that we take all levels of communication seriously on this basis.

Our primary object is to strive to do things better, so that we may add value to your experience, therefore, we are at the early stages of planning to refurbish all the hotel rooms, even though our last fit-out was completed in 2007.

In today’s competitive hotel environment we recognize that there is no latitude for complacency, as a business practice our focus is based on continuous improvement, which is supported by your feedback.

Thank you so much for allowing us an opportunity to be of service to you and your family, we look forward to welcoming you back one day soon.

Best Regards

Tony Cakmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2012

Recently stayed at the Clarion Suits for one night with my wife.
We walked from Southern Cross Station, short 5-10 min walk, and close to Crown and Southbank. Check-in was very quick and efficient, room was nice and clean, modern.
We ere given vouchers to the lobby bar and restaurant which we didnt use. Room had small kitchen facilities, enough for breakfast, or tea and coffee etc.
For $180 a night, probably a little expensive, but we were happy with the facilities and service.

  • Stayed: July 2012, travelled as a couple
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Thank Matthew2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 3 August 2012

Dear Matthew,

Thank you for your feedback, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer. We look forward to welcoming you back on your next visit to Melbourne.

Kind Regards
Kelly Matthews - Executive Office

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Reviewed 15 July 2012

I've stayed here 4 or 5 times over the last few years with my family & with friends when we're here for the Grand Prix.
Close to the Casino,close to the MCG by tram , close to all things you want to do.

Room Tip: Ask for the river side
  • Stayed: August 2011, travelled with family
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Thank JC2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this reviewResponded 3 August 2012

Dear Valued Guest,

Thank you for choosing to stay with us at Clarion Suites Gateway, we appreciate your patronage and on going support. Thank you for leaving a review on Trip Advisor and we look forward to welcoming you and your family back in the near future.

Kind Regards
Cindy Colliver - Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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