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“Wonderful Experience for the Family” 5 of 5 bubbles
Review of Clarion Suites Gateway

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Clarion Suites Gateway
Ranked #27 of 157 Hotels in Melbourne
Certificate of Excellence
Singapore, Singapore
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Experience for the Family”
5 of 5 bubbles Reviewed 10 June 2012

We booked with Clarion based on the reviews from this website and was not disappointed at all. In fact we love it so much that we extended our stay with Clarion for a total of 7 nights from 29 May till 5 Jun 2012. We chose the river-facing room and never regretted our decision.

The rooms were clean and everything was way beyond our expectation. Our 2 young children, below 6 years of age, loved our little apartment lots. They enjoyed the view of the Yarra River with nightly fire show from the Crown Casino and mostly from spotting the different trains that were passing by the railway tracks below.

Service was exceptional from all the staff, particularly Thomas who checked us in, who made us feel very welcomed. House-keeping service was lovely, we did not even expect them to clean up after us when we left the dirty dishes in the sink when we rush out one morning for our activities. We thought we would wash them up when we went back later in the evening. So it was a really pleasant surprise to find that all dishes were sparkling clean and returned back to their original places in the cabinets.

The only 2 minor complaints we had was the bed was a little too soft to what we were used to and some inconsiderate guests who smoked in their room and the smell got into our room as well. Thankfully it was a 1-2 times occurance in our 7 night stay there.

We would definitely recommend this place to everyone and return to stay with Clarion when we visit Melbourne again.

Thank you once again for making our stay in Melbourne a lovely one!

Room Tip: Choose rooms on level 9 and above if you are getting the River-facing rooms. The trains tends to be...
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  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ckokc171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Clarion Suites Gateway, responded to this review, 3 July 2012
Dear Valued Guest,

We are thrilled that we have mostly met your expectations, and we also do appreciate your feedback, this is very important to us.
Sometime ago and as a direct result of guest commentary, and as a measure of improvement we removed all the lofty mattress toppers due to the soft feel of the bed, our housekeeping team will once again check that all toppers have been removed, we do apologies that the bedding was not as comfortable and to your liking.
Although, our hotel is Smoke Free, including the balcony, regrettably at times it is rather a real challenge to control, however, we are more than pleased to assert this position with the smoking guest, please do let our reception team know in any future events of this nature.

Thank you for taking the time to write a review regarding your recent stay and also for staying at our hotel. We look forward to welcoming you back in the near future.

Kind Regards
Tony Cakmar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,008 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
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English first
Bendigo, Australia
1 review
5 of 5 bubbles Reviewed 4 June 2012

I have recently stayed in an Executive Riverview suite - a corner apartment with fantastic views. My two year old was entertained for hours watching the action on the river and Flinders St below. Lovely, newly renovated apartment including the kitchen and bathroom - only gripe was small size of the bedroom when fitting a cot in as well. Staff are great value - nothing too much trouble and fun with it. Room service good value and like a restaurant in your room :). Will continue to stay here for convenience, service and that great view.

Room Tip: Worth paying a little bit more for the river view and executive suites.
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  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kbowen255347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, 7 June 2012
Dear kbowen,

Thank you for posting your review, and as a follow-on, we will endeavour to outline certain aspects of our hotel, so that the decision making process in reserving a room/suite is based on availability of room/suite types.

Yes, you are indeed correct, the bedroom in this suite albeit the overall suite is large, the king bed takes up a fair amount of the bedroom space; therefore, it may pose a challenge positioning a cot in this location.

These suites boast fantastic views over the Yarra River, Flinders St Station & the MCG, however, the suites which are located directly opposite the Yarra River & Southbank, abbreviated as OBR’s, do have larger space capacity in the bedrooms by 30%, therefore, positioning a cot will convenient. I do hope that this will make it seamless in reserving a suite in the future.

Thank you so much for staying with us at our hotel recently, I would like to assure you that your patronage is most appreciated.

We look forward to having the opportunity in welcoming you and your family back to our hotel in the future.

Best Regards

Tony Cakmar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wagga Wagga, Australia
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 4 June 2012

My family and another family stayed for two nights at this hotel over the 1st weekend of June 2012. From initially booking the hotel and organising car parking right through to check out, the service was awesome. We couldn't fault the staff who were both friendly and helpful.

Our corner suite was on the 7th floor with sensational views over the river across to Crown Casino and the Southbank area. The bedding was super comfortable and the kitchen so well decked out that we could've stayed a week. We wish!

I highly recommend this hotel for anyone looking for a very good hotel in Melbourne CBD in the most convenient of locations for shopping, entertainment and transport.

Well done to the professional Clarion staff; a most enjoyable experience.

Room Tip: Suites on Level 6 or higher, on the river side, would suit anyone appreciative of wonderful views.
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  • Stayed June 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank huzahuza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, 6 June 2012
Dear Valued Guest

Thank you for taking the time to provide us with your feedback, the team are delighted to hear that you enjoyed your stay. Thank you for sharing your experience and for the kind words about our property, our staff and our services.
Your recommendation is much appreciated and we look forward to welcoming you back to Clarion Suites Gateway in the near future.

Kind Regards
Kelly Matthews - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin
Level Contributor
260 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed 25 May 2012

I spent 4 nights in a one-bedroom 'Riverview' room last week, on the 10th floor. No surprises, good or bad. It was as advertised. Clean, modern, comfortable, reasonably spacious apartment. Modern and functional kitchen, modern bathroom. Very comfortable bed, and excellent sound proofing on the bedroom windows allowing for a good sleep. Outside is a rail line and road works, and I heard neither!

Quite a nice view from the river side, over the river and casino area. Shame Melb seems to always be gray and overcast!

Great location 10mins from the casino, train, and in the CBD. Recommend.

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VinceDarwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, 30 May 2012
Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne! We really appreciate your positive comments about our Hotel features and facilities. We look forward to welcoming you back one day soon.

Kind Regards
Cindy Colliver - Administration Executive
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 May 2012 via mobile

Great place, centrally located to city, trams and trains and offered great service. We had a lovely rivervuew suite. Was perfect for our small family, easy walk to city, teams and trains. Staff very helpful and friendly. Will go there again

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank samundsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, 30 May 2012
Dear Valued Guest,

It is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed your time with us and our location. We look forward to welcoming you back to Clarion Suites Gateway on your next visit to Melbourne.

Kind Regards
Cindy Colliver - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Suites Gateway

Property: Clarion Suites Gateway
Address: 1 William St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#26 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
Price range (per night): ₹ 7,709 - ₹ 19,121
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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