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“Great views and location”

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Clarion Suites Gateway
Ranked #31 of 159 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
Level Contributor
555 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 262 helpful votes
“Great views and location”
Reviewed 24 April 2012

I have stayed here a few times and again recently stayed here and we had a 1 bedroom suite that had great views of the river and the city - the room was very light and open which was great. Lots of space and a small kitchen which was very handy. It is also in a good location in the CBD - right on several tram lines to get around, If you are a casino person it is a 5 minute walk there.

The rates are not bad - but not that cheap - I think the view is what you pay for and the location. But on the whole quite could value.

Only complaints:
- No wireless internet - rarely see that these days and should not be the case in this day and age - so if you have an ipad without 3G it was useless. They did say they were getting wireless but I think i recall them saying that on a previous visit. The rate to use the cable internet is $19.99 per day - not cheap.
- Bed mattresses are too low to the ground and very soft - they may need a re-fresh.
- They ask you to pay upfront - most hotels ask for a credit card imprint and you then settle at the end. Why you need to pay for your room nights in advance is odd.

You can often judge a hotel by the coat hangers in the wardrobe - you either have a full coat hanger where you remove the hook and all - or you have those ones that detach at the hook neck, presumably so you will not steal them. I always think you can judge a hotel by the coat hangers - this hotel had the latter - seriously do people really steal coat hangers? Given the rates I think they could have more trust of their guests. The hotel failed my 'coat hanger test' :-)

But all in all a good hotel - and great location and views and staff very very helpful whenever you need anything.

Room Tip: Get one with a view of the river and city
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LassiComeHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, 1 May 2012
Dear Valued Guest,

Thank you for taking the time to post this review, it is as always well appreciated, we do very much enjoy guest engagement, as this allows us to better understand your needs.

I would like to first assure you that we are very committed in securing a Wi-Fi solution, and as a matter of fact we have opted for a router application, which will be tested this week. The modem & router are both Cisco units, therefore, compatibility is feasible. Regrettably, the charges will remain as is, due to the delivery of this service which is a costly endeavour, however, in the event that the NBN is rolled out to our city location, and there is a cost windfall we will be more than happy to extend this to all our guests.

Unfortunately, you will find that hotels are taking recent additional precautions concerning payment in advance, due to lack of funds available on departure, at times; this is also endorsed and recommended by the credit card merchant agreements, as there is no re-course post departure.

However, I like to think that we will indeed offer our regular clients a level of courtesy, therefore, should you wish to make your contact details available, we would gladly update this information on your guest folio for any future visits’.

Yes indeed you are quite correct, the coat hanger slogan is very much part of hotel folklore, however, in extreme cases some hotels actually clip- in the hanger to the wardrobe rod, therefore, impossible to remove, our hangers are removable which is practical.

To answer your question in relation to pilfering, I would not use that term, I prefer more so, taking a memento of the occasion, which does not only apply to the hangers.

In a general sense we do understand that souvenirs are very much part of the hotel experience and we hope that we play a part of making this happen, our focus is very much to enhance the level of your enjoyment whilst you are staying at our hotel.

Thank you for the opportunity in being of service to you and we look forward to welcoming you back one day soon.

Cheers

Tony Cakmar
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (267)
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English first
Torquay, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 April 2012

We love the Clarion Suites ! As a family of four we find it a great location, comfortable for all, awesome views clean rooms great bathroom. We got complimentary drink vouchers for the bar and a discount off breakfast which came as added extras i werent aware of oh yes and the cookies as a thank you gift for staying with them again. A nice touch we will definetly stay there again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frillneck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 3 May 2012
Daer Valued Guest,

It is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed your time with us. I look forward to welcoming you back to Clarion Suites Gateway in the future.

Kind Regards
Kelly Matthews - Executive Office
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Lord Howe Island, Australia
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 April 2012

This Hotel is walking distance to most attractrions. We had a fully equipped kitchen and stores to buy food close by. The dining room down stairs is fantastic. We stayed for a week and had breakfast there everyday. Great coming back to a clean room and fresh linen everyday.The concierge desk is very helpfull. We'll go there again and happy to recommend the Clarion.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cakawilson7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 3 May 2012
Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne. We really appreciate your positive comments about our Buffet Breakfast, our staff and the room amenities. We look forward to welcoming you back to the Clarion Suites Gateway.

Kind Regards
Cindy Colliver - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 April 2012

Located only moments from Southbank and Crown, the hotel is in a great area. My suite, a 1 bedroom was very spacious with equipped kitchen, nice bathroom and an awesome bed, I love the bed! It is massive and the linen is just beautiful.
The view from my room was straight across the river to crown. Downside, the railway line runs along the river and the trains seem to run non stop. They are loud but with the balcony door shut, I barely noticed them.
Definitely happy to stay there again.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BalmainBunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 3 May 2012
Dear Balmain Bunch,

Thank you for your feedback, It is pleasing to read that you enjoyed your recent stay with us here at Clarion Suites Gateway. We are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer.

This information I believe may be helpful in relation to noise levels, in that, the bedroom windows are double glazed; we have done this to reduce external noise and therefore recommend that the bedroom door is closed before retiring, so that the double glazing is effective.
We look forward to welcoming you back to Clarion Suites Gateway in the near future.

Kind Regards
Kelly Matthews - Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranbourne
2 reviews
Reviewed 18 April 2012

We stayed at Clarion Suites Gateway Melbourne April 2012. We highly recomend everyone that is staying in Melbourne stay at the Clarion Suites Gateway. The reception was very freindly and helpful. The pool was great for our kids and it is in the heart of the city where everthing is in reach. Make sure you get a room with a view cause the view is pricless. The hotel is great value. We will defently stay there again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CSGManagement, Public Relations Manager at Clarion Suites Gateway, responded to this review, 20 April 2012
Dear Joey,

We appreciate you taking the time to post your review , it is always a delight to receive such positive feedback. We look forward to welcoming you back in the near future.

Kind Reagrds
Kelly Matthews - Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Suites Gateway

Property: Clarion Suites Gateway
Address: 1 William St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#30 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
Price range (per night): ₹ 6,634 - ₹ 15,431
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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