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All reviews david jones collins street breakfast room great location lane ways good size central location enjoyed my stay twin room free tram cbd cafes gym transport mcg
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Reviewed 28 June 2016

the hotel was central to Melbourne shopping and eating district.The hotel was easy to find and a great place to shop from.
The room was comfortable and clean .It boasted a large round spa with windows to the lane way . The shower above the spa provided hot water and decent spray. The bath room seemed small but the spa accommodated 2 adults easily.
The bed was comfortable and access involved short steps at the room entrance.
Booking in was easy , pleasant and the staff were polite. The price for central Melbourne was on a little higher than some but the position was great for trams , shopping, eating and general tours.
The breakfast room was very tidy , quiet and well serviced and the staff there very nice. The breakfast offered was continental as part of my booking and was sufficient.
Booking out was easy and they held our bags safely while we shopped for a couple of hours. Overall a good stay and enjoyed the time there.

Room Tip: If your have a disability then ask for a room with easy access- no steps and shower access.Get a room central to hotel.
  • Stayed: June 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Eclectic E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Causeway-Melbourne, Guest Services at Hotel Causeway, responded to this reviewResponded 29 June 2016

Dear Eclectic E,

Thank you for taking the time to review your recent stay with us. It is fantastic to hear that you found your room to be comfortable, clean and took advantage of the spa bath! I am also pleased to hear that you enjoyed the breakfast, and will be sure to pass your compliments on to the staff.

I hope we have the chance to welcome you back again on your next say in the city.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2016 via mobile

Sagar from the restaurant so friendly, breakfast was continental and plenty there. Coffee machine 24/7.
Front desk staff alway happy and helpful. We had a twin room, beds small but room clean and lovely linen. Large TV and the curtains are block out.

Stayed: June 2016, travelled with friends
Thank Allison L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Causeway-Melbourne, Guest Services at Hotel Causeway, responded to this reviewResponded 29 June 2016

Dear Alison L,

Thank you for choosing to stay with us and taking the time to share a review. I am glad to hear that you enjoyed your room, making use of the large TV and blackout curtains. It is also pleasing to hear that you experienced such great service. I will be sure to pass your kind words on to all the staff with particular mention of Sagar who we are very lucky to have working in our hotel.

We look forward to the opportunity to welcome you back on your next stay in Melbourne.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2016

The hotel is in a pretty good location and generally facilities are OK. The majority of the service though is poor. The not fulfilling items that are listed on their website and no response to other items and follow up just means that its a transaction and your a number. An example is the free wifi is only for 2 hours and once started you can't stop it easily. Though they did get us a taxi.
I had hoped that because of the location I'd be bringing a number there but sad to say the customer focus and understanding (overall - despite the odd highlight) means I'll need to find another. Probably head back up the hill(:

  • Stayed: June 2016, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Tucks111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Causeway-Melbourne, Guest Services at Hotel Causeway, responded to this reviewResponded 29 June 2016

Dear Tucks111,

Thank you for staying with us and taking the time to share a review. While I am glad that you enjoyed our hotel facilities and fantastic location, I am disappointed as it seems you did not enjoy the level of service that we pride ourselves upon.

Each and every guest is much more than a number to us and I have highlighted your feedback to the staff to ensure they redouble their focus on making each guest’s experience as pleasant as possible.

I hope we may have the chance to make you welcome back to stay with us once again in the future.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2016

The room was spacious and very comfortable.Very clean and tidy with furniture in average condition.Mini bar was well stocked and affordable. Bathrobes supplied.No views on offer with his hotel. Staff were very friendly with 24 hour reception. Location couldn't have been better as everything at the doorstep.
Suitable for families or business especially if you don't want to spend all your hard earned savings on accommodation!

  • Stayed: June 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Russell V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Causeway-Melbourne, Guest Services at Hotel Causeway, responded to this reviewResponded 29 June 2016

Dear Russell V,

Thank you for choosing to stay with us and taking the time to write such a nice review. I am delighted to hear that you enjoyed a clean, comfortable and convenient stay with us at the right price. I will be sure to pass on your feedback to the staff who will no doubt be thrilled to receive recognition for their hard work.

We appreciate your recommendation and hope that we may have the chance to welcome you back should you return to Melbourne in the future.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2016

Fantastic location right in the heart of the city. Just up from newly opened St Collins Arcade and right opposite David Jones. Older hotel but it was clean, the staff were friendly and helpful and the breakfast was great value.

  • Stayed: June 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Faye M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Causeway-Melbourne, Guest Services at Hotel Causeway, responded to this reviewResponded 29 June 2016

Dear Faye M,

Thank you for staying with us and for sharing a review. It is great to hear that you enjoyed your stay while taking advantage of our fantastic location in relation to all that Melbourne has to offer including, as you mention, the newly opened St Collins Lane. I am glad that you made the most of the continental buffet breakfast and will be sure to pass your kind words on to the staff.

We look forward to welcoming you back on your next stay in Melbourne.

Kind regards,

Sam Tobin
Guest Services
Causeway Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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