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“Excellent Hotel in Melbourne”

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Quest Grand Hotel Melbourne
Ranked #46 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed 27 February 2012

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 872verenaj
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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1,406 - 1,410 of 1,890 reviews

Reviewed 24 February 2012

We arrived on Friday 10th Feb 2012, The exterior of the Hotel was grand, but expected to see a Grand Staircase in the foyer. The reception staff were very helpful. Small choices for breakfasts. The rooms appeared to be a bit tired and needed to be refreshed. The beds were like floating on a cloud when we were sleeping. Having a tram stop outside the front was excellent. Not having been to Melbourne before, found the Hotel to be in a good position to do our shopping and sightseeing. we had a 2 bedroom room, but we would have liked 2 bathrooms as well with 4 ladies getting ready in the morning. We had no problems with exterior noise as all, only when the guests arrived next door for a large party of over 20 guests and children, they were noisy until we approached them to keep the noise down @ 9.30pm. Didn't think you could have that many people in one room. We will go again. Enjoyed our High Tea @ The Langham's Thoroughly enjoyed our 3 day weekend.

Room Tip: Tram stop right outside the Hotel
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  • Stayed: February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Helen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandGM, General Manager at Quest Grand Hotel Melbourne, responded to this reviewResponded 27 February 2012

Dear Ladies.

We very much appreciate your comments regarding your stay at the Grand Hotel Melbourne. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Paul McConville
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
An Accor traveller
Melbourne, Australia
11
Reviewed 22 February 2012

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Geelong, Australia
1
Reviewed 21 February 2012

For a Hotel for a single night after a day of meetings you could not ask for a better welcome and a better roon to stay in. The staff are just so helpful. The room as usual was excellent, the bed just so comfortable that sleep was easy and relaxing. The dining room is brilliant, the service professional, but not rushed, and the food terrific. Checking out was very efficient with no delays. I will be back every time I have business meetings in Melbourne.

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2012

  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Grant M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Quest Grand Hotel Melbourne

Address: 33 Spencer St., Melbourne, Victoria 3000, Australia (Formerly Grand Hotel Melbourne - MGallery Collection)
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#43 Luxury Hotel in Melbourne
#49 Family Hotel in Melbourne
Price Range: ₹ 7,005 - ₹ 14,854 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Quest Grand Hotel Melbourne 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, Quest Grand Hotel Melbourne is one of the most treasured heritage buildings in Victoria. Offering modern 4.5 star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 94 spacious studio's, one bedroom and two bedroom apartments, a restaurant and bar, heated indoor pool, spa, gym, library and hidden garden. Free WiFi of up to 400MB per day. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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