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“Usual great service” 4 of 5 bubbles
Review of Grand Hotel Melbourne - MGallery Collection

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Grand Hotel Melbourne - MGallery Collection
Ranked #63 of 158 Hotels in Melbourne
Certificate of Excellence
A TripAdvisor Member
“Usual great service”
4 of 5 bubbles Reviewed 21 February 2012

For a Hotel for a single night after a day of meetings you could not ask for a better welcome and a better roon to stay in. The staff are just so helpful. The room as usual was excellent, the bed just so comfortable that sleep was easy and relaxing. The dining room is brilliant, the service professional, but not rushed, and the food terrific. Checking out was very efficient with no delays. I will be back every time I have business meetings in Melbourne.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,618 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (257)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
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  • German first
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English first
Gosford, Australia
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 16 February 2012

Hotel was Grand indeed. Heritage listed building was amazing with some of the widest corridors I have seen in a long time.

The rooms were very spacious and great for us having a child. In the room we had a loft style room where at night we could put our daughter to sleep downstairs and then we could retreat up stairs. The full service kitchen was great and for the 1st time ever, had a Nespresso coffee machine in the room :)

Hotel Facilities were fair although the pool was very good.

A few things lacking included no extra towels at the pool, only 1 lift for the entire hotel and a small check in area that made you feel a little in the way whilst waiting for someone to be available.

Whilst the overall cleanliness was fine, some extra cleaning around the light fittings and under lounges would not go unnoticed...

Overall, for the right price, would stay again. Location is great although I could understand people being disappointed if they were spending $250+ per night.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank kgb668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 15 February 2012

We stayed at the Grand Hotel on the night before a holiday and it was ideal. The room was perfect, including the balcony looking out towards Docklands. It was very hot and to discover the hotel also had a pool was such a bonus. Our rate also included breakfast in the morning which was well worth it. Initially the staff seemed a bit snobbish but they greeted us every time we entered and exited and were helpful with any questions we had. Its a pricey stay but for special occasions I would recommend it.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Laura_Alex_W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandGM, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, 17 February 2012
Dear Past Guest.

We very much appreciate your comments regarding your stay at the Grand Hotel Melbourne. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Paul McConville
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Melbourne - MGallery Collection

Property: Grand Hotel Melbourne - MGallery Collection
Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#49 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
Price range (per night): ₹ 7,861 - ₹ 18,931
Hotel Class:4.5 star — Grand Hotel Melbourne - MGallery Collection 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 95 spacious studio's, one bedroom and two bedroom apartments, a heated indoor pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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