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“"Loved it"” 5 of 5 bubbles
Review of The Como Melbourne - MGallery by Sofitel

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The Como Melbourne - MGallery by Sofitel
Ranked #18 of 158 Hotels in Melbourne
Certificate of Excellence
Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“"Loved it"”
5 of 5 bubbles Reviewed 7 May 2012

My husband and I stayed at the Como for four nights in April. We booked a studio suite. Our room was on the third floor. It was very spacious, clean, light and airy thanks to the two large windows.The bathroom was clean. The breakfast was very good. We found the staff very friendly and helpful. The location of the hotel is fantastic being on Chapel Street - lots of interesting shops to explore, not to mention the restaurants and bars, all within walking distance. We both love the movies, and the cinema complex right next door was a wonderful surprise. We enjoyed our stay and will definitely book the Como again when we return to Melbourne.

Room Tip: We had a room on the third floor quite close to the elevator, but during our stay we found it very q...
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank spaffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 31 May 2012
Dear Guest,

It is a pleasure to learn that you had such a wonderful experience with us during your recent visit to Melbourne.

We do pride ourselves on our friendly team here at Como. I am also delighted to hear that you enjoyed our facilities - the spacious rooms and level of comfort.

We look forward to welcoming you back in the near future.

Best Wishes,

Anne Marie Lennon.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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946 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
London
Level Contributor
43 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 bubbles Reviewed 6 May 2012

Good location, big rooms, good bathrooms. Breakfast was great although the setting's not wonderful - either a small room where the food is served, or an airy atrium next door with no atmosphere. No in-room wifi which these days is unforgivable. Walls are very thin. Room service was a bit hopeless. TV is miles away from the bed, with a very limited channels selection and video-on-demand at eye-watering prices.

Overall a good mid-budget option but don't go with expectations too high.

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 31 May 2012
Dear Guest,

Thank you for taking the time to tell us about your experience at The Como Melbourne. I am disappointed to hear that your experience did not meet your expectations.

Please rest assured that we are taking your feedback seriously and addressing the service issues you experienced. We are looking at updating our WiFi as part of our rooms refurbishment which is due for completion at the end of August.

I hope that you will accept our apology and allow us the opportunity to show you this level of service is not indicative of the usual high standard at our hotel.

Best Wishes,


Anne Marie Lennon.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 3 May 2012

The Como is located on fashionable Chapel Street in South Yarra / Prahran. This hotel is surrounded by an endless selection of upmarket shops, really good restaurants and bars, all with in easy walking distance.

We had a fun night out at the naughty Red Bennies followed by a late dinner on the walk home.

Our room was large and well maintained. The decor and fittings are starting to get a little dated. The rooms have definitely been decorated by a man; there are a lot of dark colours, chrome and glass table tops. This stops the hotel having a full 5* feel, it is more trendy than luxurious but to be fair the property is in South Yarra.

The service overall was very good as was the full breakfast. The rubber duck in the spa bath was a nice touch.

The bottom line: The Como is good value, we had a pleasurable stay and we will go back. I am happy to recommend the hotel to others.

  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank derekb070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 31 May 2012
Dear Guest,

It is a pleasure to hear that you had such a fun time whilst staying with us. I agree with you that we are ideally located on Chapel Street with easy access to great shopping bars and restaurants.

In response to your comments about the decor of your room I am delighted to inform you that we have started our rooms refurbishment which is due for completion at the end of August.

We look forward to welcoming you back.

Best Wishes,
Anne Marie Lennon
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traralgon, Australia
Level Contributor
357 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
3 of 5 bubbles Reviewed 1 May 2012

The Como is a great spot to stay out of the CBD. We really enjoyed exploring South Yarra down to Prahran. (The Prahran Market is a must!)
Parking and the check-in process was OK...we hoped to get a slightly earlier check-in and were told we would get a call when the room was ready....no call was received and we checked in at the normal time.
The room was nice with lots of windows and a reasonable view.....however the bed was extremely soft.....too soft for my liking anyway!
Our stay on Thursday Dec 1st was let down by the Como having no hot water that evening due to a boiler malfunction (as we were informed after contacting the front desk)....not a huge issue necessarily, but a warm shower/spa would have been nice after a day of roaming the streets shopping.
It would have been good to receive some sort of compensation or even some acknowledgement upon checkout...but neither was forthcoming.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mafman74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 30 May 2012
Dear Guest,

Thank you for your recent feedback from your stay with us at The Como Melbourne.

Firstly let me apologise for the fact that you were without hot water and secondly that you do not feel that the team handled this problem appropriately.

Secondly I am disappointed that you did not receive a call from our front office to communicate when your room became available for you. This matter will be followed up with our Front Office Manager.

I am glad that you enjoyed the area and in particular Prahan Market which I agree is a must!
Apologies once again for the level of service you received.

Best Wishes,

Anne Marie Lennon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 29 April 2012

We had a only night mystery deal through what if.The rooms were large and comfortable,great bathroom with spa.
Location great
Valet paking not included and expensive.
Great service.
Beautiful ber akfast,great quality with a lovely young ,friendly waitress ,was very helpful when choosing .
For a hotel with a high star rating the bathroom did n eed a good scrub,grout a bit moldy .Just getting a bit tired.Due for a small make over.
I would be dissappointed if I had paid full taraff and not booked through "what if" .because of the cleanliness of the bathroom.
Otherwise lovely.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fitzis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 30 May 2012
Dear Guest,

Thank you for your in depth feedback.

I am so happy to hear that you enjoyed the service you recieved at breakfast. It is also great to hear that you enjoyed the spaciousness of your room and services experienced elsewhere in the hotel.

I apologise for the fact that the level of cleanliness in your bathroom was not up to our normal standard.

Thank you once again for taking the time mention your stay and we hope to welcome you back in the future.

Best Wishes,

Anne Marie Lennon
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Como Melbourne - MGallery by Sofitel

Property: The Como Melbourne - MGallery by Sofitel
Address: 630 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Melbourne
#17 Luxury Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#20 Business Hotel in Melbourne
Price range (per night): ₹ 9,578 - ₹ 22,898
Hotel Class:5 star — The Como Melbourne - MGallery by Sofitel 5*
Number of rooms: 111
Official Description (provided by the hotel):
Stylishly located in the South Yarra fashion district, the vibrant Como Melbourne hotel is the epitome of chic style and sumptuous elegance. The Como Melbourne is a living legend in its own right and many celebrities have passed through its famed doors - this boutique hotel features 111 rooms and is renowned for delivering impeccable and discreet service to all. Our guests are treated to contemporary styled rooms that are luxuriously spacious, letting in invigorating natural light. Be sure to look out for the other iconic celebrity of the hotel - our signature rubber duck who has been delighting guests for years and is yours to take home. Fashionable yet comfortable - reserve a room at our boutique hotel in South Yarra and discover why everyone is talking about The Como Melbourne. ... more   less 
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Also Known As:
The Como Melbourne Hotel Melbourne
Como Hotel Melbourne
The Como Hotel Melbourne

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