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“Lovely room” 4 of 5 bubbles
Review of The Como Melbourne - MGallery by Sofitel

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The Como Melbourne - MGallery by Sofitel
Ranked #18 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely room”
4 of 5 bubbles Reviewed 29 April 2012

We had a only night mystery deal through what if.The rooms were large and comfortable,great bathroom with spa.
Location great
Valet paking not included and expensive.
Great service.
Beautiful ber akfast,great quality with a lovely young ,friendly waitress ,was very helpful when choosing .
For a hotel with a high star rating the bathroom did n eed a good scrub,grout a bit moldy .Just getting a bit tired.Due for a small make over.
I would be dissappointed if I had paid full taraff and not booked through "what if" .because of the cleanliness of the bathroom.
Otherwise lovely.

  • Stayed November 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fitzis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 30 May 2012
Dear Guest,

Thank you for your in depth feedback.

I am so happy to hear that you enjoyed the service you recieved at breakfast. It is also great to hear that you enjoyed the spaciousness of your room and services experienced elsewhere in the hotel.

I apologise for the fact that the level of cleanliness in your bathroom was not up to our normal standard.

Thank you once again for taking the time mention your stay and we hope to welcome you back in the future.

Best Wishes,

Anne Marie Lennon
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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946 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (151)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Melbourne, Victoria, AUSTRALIA
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 25 April 2012

Recent overnight stay in Melbourne for a friday night school reunion saw us at The Como. While its now been around for a while and it is showing its still a great hotel in a terrific location. Value wise its an excellent proposition. Will definately stay at The Como again.

  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 27 April 2012
Dear Guest,

Thank you for choosing The Como Melbourne as the venue for your recent reunion.
It is a pleasure to read that you had such a great time and felt that you experienced value for money.

We look forward to welcoming you back for your next celebration.



Best Wishes,


Anne Marie Lennon
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
2 reviews
4 of 5 bubbles Reviewed 23 April 2012

I recentley stayed at the como for 2 nights. I have stayed at this hotel may tomes in the past as i was a business customer, it used to be a fantastic hotel with no issues and was such a great place. The hotel has gone down hill and is getting rather rundown, it really needs a good make over and rooms need to be renovated, eg bathroom walls ceilings could do with a paint, clean.
I was also woken at 7 am by workmen upgrading the rooms they were in a room above me, it was so noisy with banging and not nice to wake up to at 7 am, they could get them to start later for guest comfort im sure.
They also used to have a all day breakfast for room service for late goers but thats not avaliable now and there was no guest book in the room.
Was rather unhappy with the stay.

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Bailey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 27 April 2012
Dear Guest,

Firstly I would like to take this opportunity to thank you for your loyalty over the years to The Como Melbourne.

It is disappointing to hear that you had such a disappointing stay with us. I apologise that you found your room to be below standard. We are in fact in the process of a multi-million dollar refurbishment which is due for completion in September. This however does not excuse the fact that you were woken at 7am in the morning by a workman. This has been addressed by our Head Contractor and will not occur again.

Your comment in respect of our ‘All day breakfast’ has been addressed and this will again feature on our in room dining menu from the 1st June as part of our next menu change.
Again thank you for taking the time to give us your feedback and I trust that you will accept our apology and consider returning to The Como Melbourne in the future.



Best Wishes,


Anne Marie Lennon
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shepperton
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 22 April 2012

Thank you to The Como! Our expereicne was wonderful. We had a beautiful room with first class service which could not be faulted. Every night we went for a late night drink. The barman was young and well knowledged in his trade. It was the best Cosmopolitan I have ever had and I am hoping that we will return to Melbourne again before too long to enjoy their service again. When we were there we over heard someone say: "The Como, that is the best hotel in Melboune!" that statement is 100% true!!!!!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank emmygal89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 27 April 2012
Dear Guest,

Dear Guest,

Thank you for your fantastic feedback.

I am so happy to hear that our barman on duty made you the best Cosmopolitan that you have ever had. This will certainly be relayed back to him in person.

It is also great to hear that you enjoyed your room and services experienced elsewhere in the hotel.
Thank you once again for taking the time to mention your stay.


Best Wishes,


Anne Marie Lennon
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
365 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

I live in Melbourne but have stayed here several times. The reason being - consistency of staff and quality of rooms.
The rooms are extremely spacious , comfortable and most importantly very clean.
One of the times stayed involved being unable to sleep due to a group of app 10 people (found out later they were from another hotel) , brought it up with the manager who advised many other guests have also complained and offered as much as she could as the hotel was fully booked.

The bathroom is spacious as is the spa comfortable. The plasma tv can be rotated 360 degrees which helps. The staff are always polite, smile and most importantly speak fluent english.

Breakfast is good, nothing to rave on about. For the same price you get a room half the size at crown.
Location wise its slightly out of the cbd but only a short cab ride , regardless chapel st has everything you need.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dennis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComoMel, General Manager at The Como Melbourne - MGallery by Sofitel, responded to this review, 27 April 2012
Dear Guest,


It is a pleasure to learn that you had such a wonderful experience with us during your recent visit to Melbourne.

We do pride ourselves on our friendly team here at Como. I am also delighted to hear that you enjoyed our facilities - the spacious rooms and level of comfort.

We look forward to welcoming you back in the near future.


Best Wishes,


Anne Marie Lennon
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Como Melbourne - MGallery by Sofitel

Property: The Como Melbourne - MGallery by Sofitel
Address: 630 Chapel St | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Chapel Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Melbourne
#17 Luxury Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#20 Business Hotel in Melbourne
Price range (per night): ₹ 9,627 - ₹ 22,896
Hotel Class:5 star — The Como Melbourne - MGallery by Sofitel 5*
Number of rooms: 111
Official Description (provided by the hotel):
Stylishly located in the South Yarra fashion district, the vibrant Como Melbourne hotel is the epitome of chic style and sumptuous elegance. The Como Melbourne is a living legend in its own right and many celebrities have passed through its famed doors - this boutique hotel features 111 rooms and is renowned for delivering impeccable and discreet service to all. Our guests are treated to contemporary styled rooms that are luxuriously spacious, letting in invigorating natural light. Be sure to look out for the other iconic celebrity of the hotel - our signature rubber duck who has been delighting guests for years and is yours to take home. Fashionable yet comfortable - reserve a room at our boutique hotel in South Yarra and discover why everyone is talking about The Como Melbourne. ... more   less 
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Also Known As:
The Como Melbourne Hotel Melbourne
Como Hotel Melbourne
The Como Hotel Melbourne

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