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“Multiple bookings for our wedding” 3 of 5 bubbles
Review of Sofitel Melbourne on Collins

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Sofitel Melbourne on Collins
Ranked #14 of 157 Hotels in Melbourne
Certificate of Excellence
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4,874 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (755)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 7 May 2012

We stayed at this hotel for our wedding night and following night. Despite assurances at the time of booking that the guest relations manager would make our stay extra special, this did not occur. Staff were not friendly or welcoming which was our base expectation. Further to the lack lustre treatment, linens in the room were dirty. On both mornings our breakfast orders arrived incorrect. Despite their advertising, this is not a luxury hotel and lacks any attention to detail. Ladies who require good lighting for makeup of a full length mirror for dressing - find another hotel. Not recommended for romance, but ok for business. Only redeeming feature was the view from the room. But for the price, there are better 4-5 star hotels in Melbourne which we will stay at in future.

  • Stayed April 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank nas780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, 9 May 2012
I would appreciate the opportunity of speaking with you in person to not only apologise, but also learn more about what we did not do so well. I would hope you would call me at your convenience on 03 9653 0000.

Yours sincerely,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 7 May 2012

Maybe my expectations are too high? This hotel certainly has fantastic views (plenty of windows in a corner room - well worth it) and the bed was very comfortable. The non-smoking room smelt fresh and clean. It's great to have desk, club chairs and a big tv (with surround sound, unexpected touch, but that bedside control panel is a little awkward). There's no digital channels and the standard boring Foxtel sports and business pacakge is all you get (as a female traveller this really annoys me). The bathroom is OK - though the bath itself is quite narrow and curving, making it uncomfortable to stand in as well as bathe in. I loved the auto lights that come on when you enter - and they are nice and low, making a bath quite relaxing.

The gym is really good for a hotel - all the equipment is pretty new and each one faces a window with marvellous views. There's weights, bikes, treadmills and 2 elliptical trainers. There's free towels, cold water and apples as well.

I found the service a little diffident, the reception staff in particular were very perfunctory - and my breaksfast tray was still sitting outside my door ready to be collected when I returned to my room at 4pm! And the lack of free wi-fi is a concern - sure, it's a big hotel but even 20 mins free from my room would be great. And yes mobile reception is very poor - what's that about?

I guess I expected better. Next time, back to the Westin I'm afraid.

Room Tip: Corner rooms have loads of windows, light and great views
See more room tips
  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GigiNine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, 9 May 2012
Thank you for your constructive review of our hotel.

It is with regret to read that we were unable to provide with a pleasant and trouble free stay.

Specifically if you are interested, I would be happy to discuss your concerns with the Internet access and mobile phone reception. I would hope you would call me at your convenience on 03 9653 0000.
Once again, thank you for bringing this to our attention. We appreciate you letting us know where we need to improve our services.

Kind regards,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Island, New Zealand
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 6 May 2012

Fantastic view, comfortable room. However, the lack of free internet access in the room was a shock. Having travelled extensively throughout the US where even the smallest motel has free internet access, this omission was glaring for a 4 star+ hotel. Very last century. The only free wifi was down by the reception desk.
The bathroom was fine, shower over the bath, but the plug for the wash hand basin was filthy.
A minor quibble - we ticked the box at reception stating which morning newspaper we'd prefer. However, no paper the following morning ...
We'd stay somewhere else next time.

  • Stayed May 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank NZMainlanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
112 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 6 May 2012

Stayed two nights on business. Exceptional views from corner room. Most comfy bed ever. Bathroom was lovely although slightly lacking in bench space. Very good service, marred only by bed remaining unmade despite extra request. Green credentials in planting a tree for every re-used towel.would stay again.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cristinahSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, 9 May 2012
Thank you for telling us about your experience at the Sofitel Melbourne on Collins.

I was delighted to read that you enjoyed your stay and our facilities, in spite of a few problems you experienced during your stay with us. Please accept my apologies.

We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#6 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#13 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price range (per night): ₹ 11,039 - ₹ 34,434
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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