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“Stress Free,”

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Sofitel Melbourne on Collins
Ranked #15 of 159 Hotels in Melbourne
Certificate of Excellence
Mount Gambier, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Stress Free,”
Reviewed 29 April 2012

My husband and I stayed 4 nights in a fabulous corner room on the 41st floor. I'm not one for views but they were amazing. (After arriving at 11.30pm we were initially checked in to a foul smelling smokers room, much to our delight it wasn't any trouble for the polite and helpful staff to change us to another perfect room)
There is nothing better than snuggling down into one of their delicious King size beds. We had full control of the temperature in our room which was great, as some nights were hot and some were cold. All the amenities your could want, fluffy dressing gowns and slippers, plush towels, etc. The inroom dining and mini bar was a little pricey for my taste, and as Accor members we are entitled to 50% discount so we made the most of the delicious breakfast, an egg white omelette was no trouble at all and tasted really nice, all the food in the buffet was beautifully presented and very fresh. We were also given a couple of complimentary drink vouchers for Sofi's which we forgot to use, but we did have dinner in No35. I booked our table on line, we had a window seat with beautiful views of the city lights. We ate 3 courses, the service was faultless, and the courses were delicious, especially the tasting plate and the gnocchi.
Valet was fantastic, it wasn't any trouble at all for the attendant to grab something from our car at 4am, no complaints! Taxi's wait out the front and the Tram stop is directly on the street.
The staff do have this Parisiene thing going on, where they greet you in French which took a while to get used to.
It was such a pleasure to stay at this hotel, we got a fantastic price thanks to our Accor membership, we have stayed here once before, and would certainly stay here again.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeidiMareeJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, 1 May 2012
Thank you for taking the time to write such a lovely and thorough review of your recent stay.

It is wonderful to know that we met your expectations across many levels.

I was very pleased to learn that you found all our team at the Sofitel Melbourne on Collins to be friendly and efficient. I will ensure your kind words are shared with everyone.

We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Darwin, Australia
1 review
Reviewed 29 April 2012

From the first minute we had arrived at the hotel the service was second to none. Check in was fast and the receptionist was very helpful. The room was amazing on the 47th floor and the beds were reciculously soft which provided the best sleep I have had in ages. The bathroom was huge and had very good quality shower products. The TV had great channel selection and a DVD player with surround sound was awesome. All in all this hotel sets a benchmark and I will definately stay again.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Szulcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, 30 April 2012
Thank you for telling us about your experience at the Sofitel Melbourne on Collins.

It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.

We look forward to welcoming you back in the future.
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Melbourne, Australia
Level Contributor
90 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
Reviewed 28 April 2012

I have done 3 reviews on the Sofitel over the years and I will keep this one rather short.
I have stayed at this hotel around 20 times in every room category available and it is a fantastic property.

Exceptional service from reception, and as Platinum Accor am looked after well and this stay was no exception.
Got to experience the Level 50 suites which possibly has the best view of any hotel in this part of the world. (You cannot book the Level 50 suites online, highest room category online is the Prestige Suite)

The Suite (was told by reception the 2nd best suite in the hotel) was one of 4 on the 50th Floor. It is completely different in style from the Prestige or Junior Suites in that it is completely more modern and expensive design (marble walk areas, lots of mirrors, heaps of lighting, newer furnishings)
Dining room, Kitchen area with Nespresso machine, Cream lounges, Desk area, chandalier lighting, buttons to control pretty much everything, 3 phones, huge bedroom with lounge and ottoman, 2 bathrooms, Hermes Amenities, Club Lounge Access, Magazines, 2 huge Television and that amazing view from every angle of the entire suite...the list goes on
The Sofitel My Bed is on my list of must buys when I need a new bed...way better than any other hotel bed out there.

Room service breakfast served on time and very good quality.

Parking always helpful and willing to assist straight away.

Whether it is a special occasion or a longer stay, this hotel has everything you need as a leisure or business traveller (fax machine and plenty of power point access always helpful)

Just book, you won't regret it.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jinxyoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 28 April 2012

Planned a two day away in a five star place with all the trimmings but sadly disappointed.

Good points: bed was very comfortable. Rooms nicely fitted out. Good location but then there are several 5 star hotels nearby so its not a discerning point.

Bad points: there is this complicated computer system the runs the heating, lighting and TV. Its just too clever. In fact so clever that it irritates. It shuts down the lights and airconditioning if you don't move after someone has left the room. The desk lamp is controlled at the bedside. Bedside lamps are both controlled from the one side of the bed. Because the airconditioning is movement sensitive, the room is cold when you enter. So you turn it up, and then it gets overheated.

The TV misses all the new digital channels and every few minutes goes into a blank screen 'no signal' mode.

Breakfast was disappointing. Food quality - old, tired and dry - was not what I expect for a breakfast that costs $AUD40.

I am never more surprised than I am by 5 star hotels in Australia that don't have a pool.

You get a sense of being processed rather than welcomed.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jonathan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelMelb, . at Sofitel Melbourne on Collins, responded to this review, 30 April 2012
Thank you for your constructive review of our hotel.

It is disappointing to read that we were unable to meet your expectations on this occasion.

Please rest assured that we are taking the appropriate measures to address these issues and prevent re-occurrences.
Once again, thank you for bringing this to our attention. We appreciate guest who let us know when our services are not right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Melbourne on Collins

Property: Sofitel Melbourne on Collins
Address: 25 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Melbourne
#5 Spa Hotel in Melbourne
#12 Family Hotel in Melbourne
#14 Luxury Hotel in Melbourne
#14 Business Hotel in Melbourne
Price range (per night): ₹ 10,943 - ₹ 23,701
Hotel Class:5 star — Sofitel Melbourne on Collins 5*
Number of rooms: 363
Official Description (provided by the hotel):
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services. ... more   less 
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Also Known As:
Sofitel Melbourne On Collins Hotel Melbourne
Accor Melbourne On Collins
Melbourne Sofitel

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