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“Great Experience will definately stay again” 4 of 5 bubbles
Review of Quest on William

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Quest on William
Ranked #56 of 157 Hotels in Melbourne
Certificate of Excellence
Perth, WA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Experience will definately stay again”
4 of 5 bubbles Reviewed 2 March 2012

I stayed here with a visitor from Scotland in December, my first visit to Melbourne and I don't think I could have chosen better. Our flight arrived very early but our room was available for us on arrival. The staff were pleasant and friendly. The rooms, we had the two storey apartment, were so comfortable and clean. It was central to everything and the information on site re getting around, places to see, local eateries could not have been more helpful. Also I left two pairs of trousers in the wardrobe, phoned them a week later and they were returned within days. Six stars.

Room Tip: For space and comfort, choose the two storey apartment
See more room tips
  • Stayed December 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GroaM54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonWilliam, General Manager at Quest on William, responded to this review, 4 March 2012
Thank you for your review of Quest on William. We are very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

We aim to provide convenient, spacious and affordable accommodation for the leisure and business traveler alike, and hope we can welcome you to the property again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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374 reviews from our community

Traveller rating
    124
    171
    61
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    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Perth, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 December 2011

Stayed there for 5 nights with my husband, 4yo son and my mum, in a standard 2br apartment. Very clean, furniture are as new, sofas are comfortable. Apartment size is ample. Kitchen is well equipped. Laundry is right outside 2nd bedroom but washer and dryer are very quiet so didn't bother my mum at all. Reception staff are frendly and helpful. Good location.

Cons:
1. Indoor lighting is inadequate, even in the living room with all lights on. Not good for any reading.
2. the shower cubicle is way too small for average aussie size. I am a standard size Chinese, the space is only just enough for me. My poor aussie husband could not close the door properly, end up flooding the floor after each shower.
3. the "king bed" in the master bedroom, in my opinion, is of the same size as my queen bed at home. I've used king bed before and 100% sure that was not a king, but a queen, max.
4. we were on 3rd floor, had an office building right outside our living room and master bedroom's windows. So curtains had to be closed during the day - again, end up with a "not quite bright" room. MAKE SURE TO REQUEST HIGHER FLOOR.

Overall, not regret choosing this hotel, quite a good quality stay in general. Happy to stay there again unless I spot somewhere else better.

Room Tip: High floor is a must, otherwise you will be looking out to another office building.
See more room tips
  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank teresahuang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonWilliam, General Manager at Quest on William, responded to this review, 10 January 2012
I would like to take this opportunity to thank you for your review of Quest on William. We are very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

I certainly take on board your "Cons" comments and can assure you I will be investigating ways in which to rectify these issues.

I hope we can welcome you to the property again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
109 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 9 December 2011

Took up the fantastic offer on their townhouse, which was more like a 2-storey penthouse. The living & dining are on the lower level with a toilet & laundry. There is also a spacious corner next to the kitchen with a sofa bed.

The windows are not double proofed thus the sound of the trams & traffic can be heard, which can be annoying for a light sleeper. The water pressure seems low too as while we were trying to take a shower, the hot water comes on & off. We managed to resolve this problem by turning up the water supply. The knob of the tap also came off when we first used it.

On the whole, the place is clean & comfortable, and thee issues mentioned didn't dampen our stay. The reception was nice & helpful and the checking in & out was a breeze. Location wise, it was a easy stroll to the City Circle free tram as well as to Bourke Street Mall.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank LizzyHo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonWilliam, General Manager at Quest on William, responded to this review, 10 January 2012
Thank you for your review of Quest on William. We are very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

Unfortunately in a CBD location we can sometimes experience street/traffic noise, we have taken steps to rectify this by double glazing windows in all of our lower floor apartments.

We pride ourselves on offering convenient, spacious and affordable accommodation for the leisure and business traveler alike, and hope we can welcome you to the property again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, Oklahoma
Level Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 24 November 2011

My company put me up here for two weeks, and it was a very nice place! In the Central Business District (CBD) so much of the downtown area was easily accessible! I stayed in a 2 bedroom, 1 large bathroom, and fully stocked kitchenette. Was a very clean space that was more than ample for 1 international traveller! Staff was super friendly & helpful, a few cafe's near-by but had to walk a few blocks to really hit more. Also, on weekends, nothing open around this place. Only drawbacks would be price and nothing open around it on weekends. Highly reccommend if you want to spend some $$$

  • Stayed June 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Texasfruit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonWilliam, General Manager at Quest on William, responded to this review, 27 November 2011
I would like to take this opportunity to thank you for your review of Quest on William. We are very happy to hear that you enjoyed your recent stay and it is a pleasure to receive your feedback.

We pride ourselves on offering convenient, spacious and affordable accommodation for the leisure and business traveler alike, and hope we can welcome you to the property again soon.

Aimee Royle
Quest on William (General Manager)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 12 November 2011

Rooms - spacious and overall well furnished with basic facilities

Service - terrible! First day they didnt service our room. They made up some lame excuse that the do not disturb sign was up - it wasnt!
And one of the days the sheets werent even changed.

Then one of the staff doubleparked in front of our car. We couldnt get out and complained. She didnt even apologise and looked annoyed if anything.

Bathrooms - relatively clean but quite old and run down

Parking lot- terribly terribly small!

Overall - cheap but you only get what you pay for. The staff obviously need more training and education. Would definitely not be going back!

  • Stayed November 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Lambchop123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestonWilliam, General Manager at Quest on William, responded to this review, 16 November 2011
I am sorry to hear that your stay was not enjoyable. We pride ourselves on providing clean, convenient and service friendly accommodation and the fact that you're disappointed means that you must of experienced a very rare, sub-standard at our property.

I would like to thank you for taking the time to review our property and voice your concerns regarding housekeeping and car parking. Please be assured I have taken your comments on board.

Thank you again for completing your review, they are very helpful in allowing me to identify and overcome issues at a property level.

Should you wish to discuss your review further, please feel free to contact me.

Kind Regards,

Aimee Royle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quest on William

Property: Quest on William
Address: 172 William St, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
#37 Romantic Hotel in Melbourne
#54 Luxury Hotel in Melbourne
#55 Family Hotel in Melbourne
Price range (per night): ₹ 7,445 - ₹ 16,176
Hotel Class:4.5 star — Quest on William 4.5*
Number of rooms: 73
Official Description (provided by the hotel):
Quest on William provides a delightful 4 1/2 star experience, superbly located in the legal and banking heartland of Melbourne. Just minutes away, experiences of a different kind can be found at Melbourne's Crown Casino, Southbank, Etihad Stadium, Queen Victoria Market and The Arts Precinct, all within a short walk or tram ride. These spacious apartments boast many features, including wireless internet, fully equipped kitchen and laundry facilities along with separate living and dining areas. There's space to work or entertain, making your stay as pleasant as it is convenient. ... more   less 
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Also Known As:
Quest On William Melbourne

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