What a tired old place these days....I am sure that the premium rooms are very nice however we were unable to redeem our Accor A1 night at any Sofitel hotel so we had to stay at the Novotel in a standard room (they did upgrade us to a larger room however). The rooms have undergone a soft refurbish some time ago but the bathroom smelt really mouldy and damp and there were marks all over the furniture. The hallways are pretty shabby until you get to the bright "premium"part of the building.
And the pillows were SO high which is fine if you like that.....
On the upside:
The service at reception was very good and instead of holding us up on our check in that was not correct, they processed everything and we fixed this up later on rather than making us stand around.
Brilliant central Melbourne location!
Thank you for review as I appreciate your detailed and constructive feedback. I am happy that my team handled the check in so well and that this left a positive memory for you.
We are currently finalising our plans for the refurbishment of our rooms in 2012. We are certain that this will bring a very new feel to the guest floors and are very excited as we see the plans taking shape.
For any future visits please make use of the pillow menu we have available to cater for different needs. We do hope to see you again.