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All reviews great location block arcade central location valet parking buffet breakfast the heart of the city standard room pillow menu federation square an upgrade public transport tram stop collins atrium concierge accor lift
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Reviewed 29 July 2011

  • Stayed: July 2011
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GM-Novotel-Melbourne, General Manager at Novotel Melbourne on Collins, responded to this reviewResponded 2 August 2011

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 July 2011

Stayed at the Accor Novotel on Collins for 3 nights during July. Great location central to everything.

Pros:
Hotel is in a great location, central to everything within the CBD.
The room was clean and of a good size. There is a fridge which is stocked with a mini-bar. The bathroom was clean and had a shower over bath. Towels were large, soft and bright white.
There is a small in room electronic safe should you need to store any valuables.
The hotel granted my request for a room away from the lifts.
Good value for money but I booked during a promotion period and the room cost averaged out to $145 per night over 3 nights.

Cons:
The bed was uncomfortable as it sunk in the middle. It wasn’t unbearable but not what you would expect. Either the beds were of poor quality or the mattress doesn’t get rotated all that often.
The toilet seat wouldn’t stay up; again nothing major and more of an annoyance.
Another little annoyance is that to get out of the hotel, you need to take two separate lifts. One from your room floor to the lobby; and then a short walk to another lift which takes you from the lobby to street level. It wasn’t a big deal but worth a mention.
I could hear my neighbour snoring one evening. It wasn’t too loud but I could still hear it.

Would any of these things stop me from staying here again; not at all. However, if I didn’t book during the promotion period I probably would have shopped around for something cheaper. Great for the price that I paid though.

General:
Trams run the length of Collins Street between Spring and Spencer Streets which was handy for going to the Docklands Stadium and MCG. Swanston Street is nearby which was good for getting a tram to St Kilda and Carlton/Brunswick.
There are quite a few of Melbourne’s famous laneways right near the hotel. You can walk through them to get from Collins St to Bourke St mall. Found a nice lane just off of ‘The Block’ shopping mall (near Haighs store) which was great for breakfast one morning. The Block is right next door to the hotel.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Barry_Crocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

THE STAFF WERE FRIENDLY AND EFFICIENT - THERE WAS NO WAITING. The room was clean and a good size. The breakfast was excellent. The location was very good for me. I would recommend the hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Stayed: July 2011, travelled on business
    • Value
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Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

We had a great time staying here, and found the concierge guys especially helpful. It was also in an excellent location. I was disappointed though at checkout to be charged a surcharge when paying be any type of credit card. I thought this seemed to be an extra slug by the hotel when most people would pay this way.

  • Stayed: July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank McGuire4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

Excellent service from the moment we arrived. Felt very welcomed and the service continued for the 3 nights we stayed at Novotel on Collins. The best location too - walking distance to all that we wished to see & do. Thank you very much.

  • Stayed: July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DayTrip299750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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