We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Friendly service and good amenities” 5 of 5 bubbles
Review of InterContinental Melbourne The Rialto

Best prices for -
Enter dates for best prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
InterContinental Melbourne The Rialto
Ranked #28 of 157 Hotels in Melbourne
Certificate of Excellence
Kew
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Friendly service and good amenities”
5 of 5 bubbles Reviewed 5 April 2012

We stayed at the Intercontinental for two nights in a Club room. The room was a good size and had some natural light coming in through the atrium. The amenities in the room were very good quality including a Nespresso machine and a great selection of herbal teas.

We had access to the Club Lounge which provided a great breakfast (hot and continental), afternoon tea (scones!) and drinks/canapes. We went to all sessions and felt very well catered for. The Lounge itself had character with older style armchairs and cosy seating.

A couple of minor glitches with the services (our luggage didn't arrive in our room for ages and we weren't initially given club lounge access on our keys) but the staff service attitude was excellent!

Room Tip: Ask for a room close to Flinders Lane - you will have a bit of a view and some natural light.
See more room tips
  • Stayed April 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Clare L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, 11 April 2012
Dear Clare L,
Thank you for sharing with me your wonderful review. Please allow me to apologise for any inconvenience that you experienced with your room key issue, I was glad to read that the team were able to turn this situation around with their great service.
The entire hotel team looks forward to welcoming you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

1,941 reviews from our community

Traveller rating
    1,154
    515
    181
    61
    30
See reviews for
227
796
122
553
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (457)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Victoria, Australia
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 1 April 2012

I have stayed at ICH Melb Rialto a dozen times over the last 1 year. Prior to this, I have tried quite a few similar class hotels in Melbourne including Sofitel, Grand Hyatt, Westin, Langham, Quay West Suites, The Blackman to name a few. I have been a returning client ever since I discovered this hotel. The location is ideal, away from the hustle and bustle of the city after hours and weekends, yet close enough to the main shopping and dining areas of Melbourne including Southbank (Crown Casino). On that note, parking options are slightly better than the main shopping/dining areas within the CBD. The experience of this hotel, begins with the entry of the hotel and for me, this is the stunning architecture of the building surrounded by their refreshing signature scent of the hotel. Like most hotels, staff congeniality can be variable, but professional and relatively friendly without going overboard. I have had the privilege of staying in a variety of different rooms and suites of this hotel, at times through generous complimentary upgrades. The decor is consistent throughout their rooms and the quality of the furnishing and amenities (Elemis in rooms and Chopard in suites) are excellent quality. The beds had always been firm and provided many good nights sleep, clean and crisp white linen with matching quality pillows. Towels are plush and happily provided for if in-room massage is organized. I have had two external mobile massage service come through and both occasions the therapists reported that they had been well accommodated for with assistance with their parking. The rooms facing Collins St appears to be noisier eventhough it is doubly insulated for noise reduction, compared with the Flinder Lane end but some of their best suites are located facing Collins St - this is consistent with apartments on Collins St in general with the most priced units fronting the street. The breakfast in Alluvial Restaurant provides a good spread for breakfast. This restaurant is sublime to dine in for appreciating the architectural design of the building. In the evening, the stunning blue lit balconies and high ceiling of the building wows most people. The food although not amazing is palate friendly and above average most of the time. The Club Lounge has top quality delicacies and spreads for breakfast and evening canapes. Although understaffed during busy times, staff are mostly accomodating and tries their best to keep everyone attended to, but can be frustrating for some clients during these times. A choice of good drops, cheeses and meat platter never fail to be enjoyed in the evenings. The breakfast spread is the usual fare, although appear more limited in choice due to space limitation compared with the Alluvial Restaurant, can be complimented by made-to-order common breakfast items. I find the afternoon tea a bit of a hit and miss, with the spread quite limited at times and had been disappointed before. Located on the rooftop, they have a fairly average fitness centre with most standard equipment and a pool good for a dip but not for lap-swimming. I must say I do not stay in this hotel for the gym or the pool. Adjacent here in the rooftop is a herb-garden where they also harvest their own honey, sometimes offerred at the club lounge - yum! Saving the best for last, I find that management do value their clients' feedback and comments and I would encourage any dissatisfaction to be brought to their attention. I have felt appreciated with my feedback being previously acknowledged and thanked with complimentary lounge access on one occasion. My most recent visit caught me by surprise as I have become used to the familiar faces of the hotel, but certainly did not set any expectations on others to recognise me (although one might expect this to be the case). I could not have felt more special and appreciated when the Guest Relation Manager, Kishor acknowledged and greeted me personally by name without any prompts. I do think that these little personalization efforts go a long way, yet one can get dissapointed easily if they expect it. It is best felt when it is least expected. Although I enjoy my stays here, they are not perfect everytime but close enough for me with some minor hiccups here and there that I can live with.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kenny_Cool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, 11 April 2012
Dear Choong_N,
Thank you very much for sharing with me your thorough and generous review. I was so pleased to read that you have been able to experience so many aspects of the hotel during your stays with us, particularly the Club InterContinental Lounge which is indeed a very special place.
I would also like to thank you for your kind comments regarding the team at the hotel and in particular Kishor, please be assured that I will share these lovely comments with the team.
We look forward to welcoming you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 April 2012

We just spent one night at the Intercontinental Hotel at the Rialto in Melbourne.
The service we received was the best we have ever received from a hotel in Australia and we have been to several in Melbourne, Sydney and on the Gold Coast in Queensland.
We were made to feel welcome as soon as we dropped the car off and this continued until we checked out. Every staff member from the Valet staff to the Chef at the Restaurant, walmly acknowledged us. Nothing was too much trouble for them.
Some other prominent hotels in Melbourne are happy to take your money but once you've booked in, make you feel more like a number.
We would recommend the Intercontinental in Melbourne to anyone wishing to stay in our great city.
And it's alot cheaper than these other prominent hotels too !

Room Tip: don't think any room will disappoint
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, 2 April 2012
Dear Peter S,
Thank you for sharing me with your generous feedback regarding your recent stay. It warmed my heart to read that you experienced such wonderful service as the hotel team and I constantly strive to deliver authentic and enriching five star service. I will be sure to share your lovely comments with them also.
We look forward to welcoming you back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 April 2012

It was our weeding night my wife and myself were impressed from the moment we step inside the room , Courtyard Suite. The suit was offered to us with a very reasonable price By Kishor , Guest Relation Manager. Possibly because of the special event of our life. Followed by a very warm welcome the room was very well presented. The rooms facility were fantastic and certainly made our stay very special. We have enjoyed the SPA and the room service Breakfast in the morning.
The Hotel architecture still carries the history and at the same time very modern as well. In a word friendly staff and special care have made our time very memorable. A very special thanks to Kishor for his suggestion to experience the Courtyard Suite. It was money worth spending and we plan to have experience once again...............

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mohammad Ariful I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, 2 April 2012
Dear Mohammad Ariful I,
Thank you so very much for taking the time to share with me your kind review and may I also say congratulations on your wedding, we feel honoured to have been part of such a very special occasion.
We hope to welcome you back to the hotel again, perhaps on your anniversary, if not sooner.
Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocean Grove, Australia
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 30 March 2012

Let me start by saying that I stayed with my brother, who is a very regular client so we were upgraded to a corner suite whch was amazing, so this may have a lot to do with our enjoyment of the hotel.
But in saying that we were so well looked after. I loved the concierge, they helped us with any little thing my 7yo daughter and I needed, while my brother was at work. Suggesting a great restaurant for our dinner and giving us free chocolates from the shop next door.
The hotel is in a fantastic position within 5 minute walk from the train station. Trams and buses outside your door.
The pool, gym area is lovely. The room service was good. Breakfast beautiful.
A bit of confusion getting a remote that would work and also having the room made up but not a big deal.
We had a late afternoon check out which really helped with the relaxing.
The room was so big and they brought in a rollaway for my daughter no problems for us. We did only pay for the 2 double bed room but I have stayed in them before and they are nice too.
All up I loved this hotel and would definately stay again.

Room Tip: Ask for an upgrade
See more room tips
  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank katwallington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
InterConMelb, General Manager at InterContinental Melbourne The Rialto, responded to this review, 3 April 2012
Dear katwallington,
Thank you for sharing with me your wonderful feedback regarding your recent stay.
I was so happy to read that you, your daughter and your brother had such a delightful stay and that and on this occasion you felt that we delivered the service levels that we aim to continuously deliver.
I would also like to assure you that we strive to deliver enriching, authentic and genuine five star service to all of our guests, regardless of whether they are a regular client or a first time visitor!
We look forward to welcoming you and your family back to the hotel again soon.
Kind regards,
Joerg T. Boeckeler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Melbourne hotels
Central Business District
Grand Hyatt Melbourne
Grand Hyatt Melbourne
#20 of 157 in Melbourne
4.5 of 5 bubbles 3,534 reviews
Central Business District
The Westin Melbourne
The Westin Melbourne
#11 of 157 in Melbourne
4.5 of 5 bubbles 1,782 reviews
Southbank
The Langham, Melbourne
The Langham, Melbourne
#5 of 157 in Melbourne
4.5 of 5 bubbles 4,839 reviews
Show Prices
Show Prices
Show Prices
Quay West Suites Melbourne
#9 of 157 in Melbourne
4.5 of 5 bubbles 967 reviews
Central Business District
Sheraton Melbourne Hotel
Sheraton Melbourne Hotel
#29 of 157 in Melbourne
4.5 of 5 bubbles 698 reviews
Park Hyatt Melbourne
#3 of 157 in Melbourne
4.5 of 5 bubbles 2,210 reviews
Show Prices
Show Prices
Show Prices

Been to InterContinental Melbourne The Rialto? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about InterContinental Melbourne The Rialto

Property: InterContinental Melbourne The Rialto
Address: 495 Collins Street, Melbourne, Victoria 3000, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Melbourne
#17 Business Hotel in Melbourne
#17 Romantic Hotel in Melbourne
#23 Family Hotel in Melbourne
#27 Luxury Hotel in Melbourne
Price range (per night): ₹ 8,964 - ₹ 30,330
Hotel Class:5 star — InterContinental Melbourne The Rialto 5*
Number of rooms: 253
Official Description (provided by the hotel):
Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, IHG, Agoda and Prestigia so you can book your InterContinental Melbourne The Rialto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Melbourne The Rialto Hotel Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing