Booked the hotel last minute, tried to book online but had an error regarding the IATA code on the web. Tried to book direct with the hotel but no one answered the phone. Eventually got through and was put through I assume to the US. Never received a confirmation email. Arrived at the hotel to be told the rate which included breakfast was for 1 person, not according to the website that I looked at. This was eventually sorted and the receptionist apologised for keeping us waiting. Went out for a few hours, came back to turn the TV on to watch the news, no remote. After waiting more than 20 mins went for a swim. Came back, still no remote called reception was informed they would send another one up! Went out for dinner, on our way out asked reception to send the remote to our room. Also asked housekeeping to turn down our bed and replenish tea bags, never stayed in a 5 star hotel before that this wasn't an automatic procedure.Came back still no remote, no turn down service and no tea bags. My husband went back to reception and asked again. 20 minutes later he called for the 4th time, was hoping to watch a movie but by the time we eventually got the remote 10.10pm had gone past it. Never had a TV guide in the room. Have stayed in several 5 star CBD hotels and have always had fantastic experiences, would rate this hotel as 3 star. Today was a better experience, breakfast was excellent and all staff were friendly....shame yesterday left a bad impression.
- Official Description (provided by the hotel):
- Celebrated as one of the world’s hottest and best new hotels by both Conde Nast Traveler and Wallpaper* magazines, InterContinental Melbourne The Rialto is a fascinating example of the city’s fusion of old and new. InterContinental Melbourne The Rialto represents the resurrection of one of the city’s last remaining examples of 19th Century Victorian Gothic architecture into a timeless and inspiring luxury hotel. Its city centre location on Collins Street is at the heart of the laneways, attractions and experiences that give Melbourne its international appeal. Behind the Gothic façade is a sleek yet intimate hotel that is home to two very different bars – the Bluestone Wine Lounge and the Market Lane Bar – and a variety of dining establishments, including Alluvial Restaurant and Guy Grossi’s exciting new venture, Merchant. InterContinental Melbourne The Rialto has also teamed up with Shannon Bennett, providing valet parking for his new Vue de monde restaurant on the 55th floor of the adjacent Rialto building. InterContinental Melbourne The Rialto’s warmth and exceptional service belies its size, with more than 250 guest rooms across two soaring wings, including a stunning collection of suites as well as the exclusive Club InterContinental lounge and facilities for premium guests. The hotel’s rooftop is also a destination itself, home to the kitchen’s own market garden and beehives, the Scandinavian-inspired swimming pool and the glass-encased fitness centre overlooking the Melbourne cityscape. Also available is the luxurious candle-lit East Day Spa offering east-meets-west treatments and therapies. Before guests arrive, they can take advantage of the concierges’ passion and Insider knowledge of the city. Chief Concierge, James Ridenour and his team are the key to authentic experiences of the real Melbourne and everything the city has to offer. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Melbourne The Rialto Hotel Melbourne