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1,143
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All reviews pensione hotel shoebox room southern cross station great location rooms are small spencer street shower door short stay crown casino the ground floor airport bus sky bus single bed comfortable bed tram stop public transport one night stay
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Reviewed 29 July 2017

The staff could not be more helpful. I had a terrible night's sleep due to a family emergency, and the staff were so caring and extended my checkout time and breakfast time. Very caring just when I needed it the most. Sleep quality I ranked high, because it was until the distress call came.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 226jennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 2 August 2017

Thank you for the lovely feedback 226jennis,
We hope everytihng worked out with your family, and hope to welcome you back for a leisurely stay in the future.
Warmest regards

Team@Pensione

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

The location of the hotel is good in the center of Melbourne.
The service is good and helpful and friendly.
The room view is not nice and the bathroom is clean and small.
The cafe is nice and the food is good.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hameda957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 2 August 2017

Hi hameda957,

We are glad you to hear you had a good stay and found everything to be comfortable and clean. Regrettably our CBD location can make it difficult to secure a delightful view. Hopefully the other points made your experience!

See you again!

Team@Pensione

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2017

Great central location, great little motel with friendly staff. I needed to stay close to our seminar location and this motel suited that perfectly. My room suited me as a solo traveller and the cafe had great coffee and food.

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jacquih992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 2 August 2017

Thanks jacquih992,

Lovely to hear you had a great stay, close to where your seminar was located! Thanks for the extra shout out for Ollie cafe! We've recently change coffee roasters to Mansfield Coffee Merchant, who really know their stuff!

Hope to see you again.

Warmest regards

Team@Pensione

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Reviewed 27 July 2017

was very convenient to all we needed and wished to visit. we did enjoy our visit. hopefully if we can get the same deal again next year may do it again. we had a couple of enjoyable nights at the casino. our first. also visited museum.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank W9992QNelainef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel_Allia_AM, General Manager at Best Western Melbourne City, responded to this reviewResponded 28 July 2017

Hi W9992QNelainef,

Our pleasure to have you stay! We run specials all the time. We hope to welcome you back again in the new year!

Warmest regards

Team@Pensione

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017

Comfortable room albeit a tiny bathroom. Fluffy towels and nice bedding.
Friendly helpful staff with good local knowledge.
Train station and tram stops closeby, also Southbank and DFO
Would definitely stay again.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Terry-ann C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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