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Crowne Plaza Melbourne
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Reviews (1,620)
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All reviewsyarra rivergreat locationlobby bara river view roomacross the bridgeexhibition centretram stopsouth wharfbusiness hotelvalet parkingshort walkbusiness trippillow menuconcierge staffbit datedspencer streetfree tram
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Reviewed 29 April 2012

LOVE this hotel, I absolutely cannot fault it. Service is amazing and it is so clean. We usually stay in the presidential suite but on this visit it was booked so booked a King Suite. I was nervous cause I thought it woud be small but it was perfect! We have a 3 year old daughter who loves room to play and this room had ample space. The staff go out of their way to help you wherever they can and the lollipops from the concierge kept my daughter very happy. Seriously don't waste you're time on other hotels, you will not find a better location and value for money. We will never stay anywhere else when visiting Melbourne, many thanks to all the staff and whoever the lovely staff manager was that approved our free breakfasts, the breakfast is amazing!!!

Room Tip: vhoose a Kind Suite facing the river and overlooking the Casino - AMAZING!
  • Stayed: April 2012, travelled with family
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2  Thank CDTPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Guest Relations Manager at Crowne Plaza Melbourne, responded to this reviewResponded 7 May 2012

Dear CDTPerth,

We are glad you have made Crowne Plaza Melbourne your regular choice when in Melbourne.

Thank you for letting us know about how much you enjoy staying here. The Presidential Suite certainly is very comfortable and spacious. It is nice to know that your experience in a King Suite was not disappointing!

Our staff will be very pleased with your comments, and we will be sure to pass them on.

Thank you again, and we look forward to seeing you next time!

Regards,

Crowne Plaza Melbourne Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2012

Stayed for a quick business trip. Nice spacious rooms, comfortable bed and dark rooms. (curtains that actually block out for sleep). Very quiet.

Pre purchased 2 nights and had to cancel one...staff allowed mini bar, breakfast, valet and bar to be taken as a credit against the room charge which could not be refunded. A very nice, empathetic approach. Most appreciated.

One thing though, if driving... I would take the exit after docklands and approach from the exhibition centre...much easier :)

Room Tip: 802 was very quiet and overlooked pool area.
  • Stayed: April 2012, travelled on business
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2  Thank Bflow66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

Was accompanying my husband on a 3 night business trip to Melbourne and we stayed at the Crowne Plaza Melbourne. We usually stay at the other end of town - which to be honest is my preferred location as most hotels in the central CBD are within easy walking distance to Melbourne's fantastic restaurants and shops. That said, the Crowne Plaza didn't disappoint. We were upgraded to a room overlooking the Yarra (sadly we could hear traffic/tram noise below) but we had a lovely view of the Melbourne Casino at night. I imagine this is the perfect hotel location if you are attending a conference at the Melbourne Exhibition Centre. The rooms are large and the bed was reasonably comfortable (dipped a bit in the middle). Good wardrobe space, functional desk and the bathroom was fine (big tick for large bath towels and good water pressure in shower). Breakfast in the downstairs lobby bar was very good quality - lovely fruit salad/yoghurt and toast & coffee - pleasant environment/great service. Sadly on the first night we could hear the TV in the next door room (which went on til 2am in the morning). Apart from that, I would say the Crowne Plaza is a good 4 star hotel.

Tip: Great location if you are spending time at the Crown Casino and easy walk to the DFO outlet.

Room Tip: Ask for a room on a high floor - its only 10 stories high.
  • Stayed: April 2012, travelled on business
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2  Thank SydneyGlobalShopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Guest Relations Manager at Crowne Plaza Melbourne, responded to this reviewResponded 7 May 2012

Dear SydneyGlobalShopper,

We appreciate your thorough and honest review on Trip Advisor.

Thank you for giving us a chance despite your usual tendency to stay on the other side of the CBD.
We are pleased that you enjoyed staying with us on the river, and had the opportunity to see another side to Melbourne!

It is a pity you experienced telelvision noise from the room next door. Our night staff are always available to intervene if our guests are not enjoying a restful night's sleep.

We hope that you choose to stay with us on your next trip so that you can explore the exciting developments taking place nearby on South Wharf.

Regards

Crowne Plaza Melbourne Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2012

My wife and l enjoyed our recent stay here. The room was very comfortable with a nice view over the Yarra River. The room was a good size and had two comfortable double beds. When l booked the room on their website l joined the free loyalty club which entitled us to a 2pm late checkout which was great!. Check-in & out was quick and painless. Breakfast was included in the room price and was your normal buffet with egg station, very nice and fresh. My only complaints were that there is no free wifi in the rooms and it is very expensive. Valet parking was also very expensive. Those two complaints aside, we really enjoyed our stay

Room Tip: Ask for a room with a river view. Because of the curved shape of the building, the will be larger
  • Stayed: March 2012, travelled as a couple
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2  Thank GOTIGES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG_Hotel, Guest Relations Manager at Crowne Plaza Melbourne, responded to this reviewResponded 1 May 2012

Dear GOTIGES,

Thank you for choosing the Crowne Plaza Melbourne for your recent trip to the city.

We are really pleased that you joined our Priority Club Rewards and took advantage of the late checkout.

Thank you for your comments about internet costs. We know that internet access can be expensive in Australian hotel rooms, but here at Crowne Plaza Melbourne, we have free wifi for 30 mins in our Lobby Bar, and internet is free for 30 mins on the computer terminals in our Business Centre.

WIth regards to the Valet Parking, there is also a self park option available for $13 per day. The carpark is a short walk from the hotel.

It sounds like you really enjoyed your stay, and we hope that you will visit us again soon to enjoy our river views, buffet breakfast and late check out!

Regards,

Crowne Plaza Melbpurne Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2012

Location: Awesome! Opposite Convention Centre & Casino & close walking distance to CBD.
Serivce: Just ok, bordering on average.
F&B: Breakfast - very good choice/options othwerwise no other F&B experience.
Room: Standard: (room ending in #1) no view + The noise from either aircon or whatever it was made for a night without any sleep. Just unbearable with no sleep possible whatsoever.
Facilites: Didn't get (or want) a chance to experience gym etc - but believe faclities are good. Just could not wait to leave this place & will NEVER return even as a "Priority" member of which they (IHG) never ask or recognise. Am over this IHG Group and will would rather walk a few blocks than stay at this pretty poor hotel with poor service to match. A shame.

Room Tip: Ask for a room not ending in #1 as it seems these are adjacent to Housekeeping = noise/cleaning etc wake up at 6am from noise etc.
  • Stayed: March 2012, travelled on business
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Thank jnpaussies2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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