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“Fantastic service”

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Travelodge Hotel Melbourne Docklands
Ranked #50 of 159 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic service”
Reviewed 21 March 2012

I have to attend Melbourne over 4 or so weeks, for 2 nights each week. I purchased the first 2 nights of accommodation through wotif. Luck was on my side that day. This place is a little treasure. Staff are brilliant, accommodation is so comfortable, and the breakfast offered is very, very good, with a large buffet offering of hot and cold foods. I have travelled to Melbourne many times in the last year. I won't stay anywhere else in the future. I am deliberately booking this hotel any time I stay.
The Management is to be commended on their training. I can't fault this hotel.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha_stevens_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesColeman, General Manager at Travelodge Hotel Melbourne Docklands, responded to this review, 22 March 2012
Thank you so much for your comments. The team at Travelodge Docklands take a lot of pride in their guest service and it is greatly appreciated when this is recognised. I will be sharing your feedback with the team at the next meeting and I know they will be delighted that you enjoyed your stay.

Kind Regards

James Coleman
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Traveller tips help you choose the right room.   Room tips (255)
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norwich
Level Contributor
167 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 18 March 2012

I stayed here for 5 nights. The reason fir booking the hotel was the price. Compared to other melbourne hotels this is very reasonably priced. The rooms are big and even have a microwave in them just incase you don't want to eat out. The location couldn't be better. At the end of the road is the free city tram which takes you round all the main sights. Its also very close to southern cross station which takes you directly to the train station. Would definately stay again.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shreevie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesColeman, General Manager at Travelodge Hotel Melbourne Docklands, responded to this review, 19 March 2012
Thank you so much for your review. I am so pleased you enjoyed you stay and on behalf of the team I'd like to welcome you back to Travelodge Docklands before too long.

Kind Regards

James Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level Contributor
81 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 16 March 2012

Short version: Very pleasant stay. Location is great for business travelers, sports fans and people attending conventions nearby. Suits well for couples on holiday and families on a short stay in Melbourne. The downside is that it's not exactly in the heart of Melbourne however, it's a short walk away from the city circle. Right next door to Channel 9 and Etihad Stadium.

Long Version: This is what I consider to be a business hotel. Namely, it's nice and comfortable for the troops, located close to the business district of Melbourne and it's kitted out to suit their needs. Right down to the coin laundrette downstairs. Having said that, it's great still for families and couples for short stays, maybe for three or four nights max. If there's some sort of cooking facility (Communal or in-room) then it would be perfect for that niche (there's at least two large supermarkets nearby).

The room we had was a standard, it wasn't huge but it was neat and comfortable. The hotel is close to Etihad stadium, Crown casino (approx 15 min walk), Southern Cross train station, various convention centers and the Docklands area. It's about 15 min walk towards the King street district and the free city circle trams.

The hotel has a coin laundrette downstairs and an internet kiosk (both coin operated).

Staff-wise, friendly and professional.

My main criticism? The bed size. We booked for a king size, and yes its a king size, just slightly on the small side. The other is the view. Views of the office staff across the road is about all you'll get. :)

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KaKwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesColeman, General Manager at Travelodge Hotel Melbourne Docklands, responded to this review, 19 March 2012
Thank you for such a comprehensive and positive review. We are pleased you enjoyed your stay and look forward to welcoming you back.

Kind Regards

James Coleman
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Bairnsdale
Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 March 2012

The hotel and staff were very acceptable and the facilitity is anexcellent location for Southern Cross. Our only issue was that we walked from Southern Cross, saw the neon sign clearly and set off, not off over the bridge we found later, but down Bourke St extension eventually into Aurora Lane - there are multiple levels of buildings and walkways. The walkway from the Station is so convenient! There is no indication at eye level at 66 Aurora Lane that this is the main entrance - we asked others and walked past the large reception area twice before deciding to go in quite hot and bothered. Not sure how one would drive in to Aurora Lane.
Good value Doznil

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChipsBairnsdale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesColeman, General Manager at Travelodge Hotel Melbourne Docklands, responded to this review, 16 March 2012
Thanks for your positive review. We do hope you choose to return to Travelodge Docklands in the near future.

Kind Regards

James Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensland
1 review
Reviewed 13 March 2012

Stayed at the Docklands recently for five nights - previous stay was ten nights and recommended to friends who also stayed four nights. Had a dreadful experience and fell out of a single bed - sure it is not a standard size and hit the side of my head on the side table. Was there for a school reunion which I had to hobble to in lot of pain caused when I crashed to the floor. The bath towels were inferior and so were the blankets. My first stay was when they first opened and I am sure the manchester has not been replaced since then. Location is great - breakfast is offered quite good value but no dining for dinner. Cleaning staff a little lax and are not consistent with replacing coffee, tea and milk. On check in you are asked for your credit card for incidentals to cover the cost of the mini bar. We had no mini bar so thought this was a little cheeky - (nuisance value).

Room Tip: Do not request a single bed....
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ruskiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesColeman, General Manager at Travelodge Hotel Melbourne Docklands, responded to this review, 16 March 2012
Thank you for taking the time to review the hotel. I am dissapointed that your recent stay was not up to your expectations.

With regards to the beds in the hotel, the single beds are a sleepmaker king single. I'm sorry that you hurt your head. This is not the experience we like our guests to have!

We do take a preauthorisation to cover incidentals. Whilst selected floors do not have mini bars, guests do have access to telephones, pay per view movies, internet, restaurant and room service and affliated local charge back restaurants. This necessitates the need for a security deposit in the form of a credit card preauthorisation.

Please feel free to contact me to discuss further should you wish.

Kind Regards

James Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Travelodge Hotel Melbourne Docklands

Property: Travelodge Hotel Melbourne Docklands
Address: 66 Aurora Lane | Docklands, Melbourne, Victoria 3008, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Docklands
Amenities:
Kitchenette Restaurant Wheelchair access
Hotel Style:
#13 Best Value Hotel in Melbourne
#29 Family Hotel in Melbourne
#34 Romantic Hotel in Melbourne
#37 Business Hotel in Melbourne
#46 Luxury Hotel in Melbourne
Price range (per night): ₹ 5,172 - ₹ 14,998
Hotel Class:4 star — Travelodge Hotel Melbourne Docklands 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Travelodge Docklands Hotel Melbourne

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