We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
  
Ways to Experience Go West Tours
from US$ 100.30
More Info
from US$ 100.30
More Info
from US$ 100.30
More Info
from US$ 89.20
More Info
Reviews (2,788)
Filter reviews
2,219 results
Traveller rating
1,777
348
60
19
15
Traveller type
Time of year
LanguageAll languages
More languages
1,777
348
60
19
15
Show reviews that mention
All reviews great ocean road tour penguin parade phillip island day tour eco tour yarra valley gourmet tour thai restaurant helicopter ride twelve apostles great tour brighton beach loch ard gorge wine tasting chocolate factory moonlit sanctuary driver guide apollo bay
Filter
Updating list...
76 - 81 of 2,219 reviews
Reviewed 16 October 2018 via mobile

Joined on 15Oct.
The full day tour was well planed except a bit rush on several spots during my day trip with sister at Philip Islands.
We went to brighton beach, mini zoo (ooops! forgot the name), and most importantly, Philip Islands.
The coach was bit crowded but seat was quite comfy.
Our tour guide, Amy was professional, friendly, knowledgeable, and sweet voice! She sang well!!
Will definitely join again and recommend to my friends and family:)

Thank Mswendyng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2018 via mobile

Took a day trip on the Great Ocean Road from Melbourne and had an awesome experience! Yazmin was our tour guide and she did a FANTASTIC job. She was knlowedgable, well organized and made the trip a really fun and memorable time. I was traveling with my 85 year old relative (whose bucket list trip was to visit Australia) and Yazmin was very helpful the whole time. She made sure to connect individually with each person on the tour. This was our favorite trip during the whole vacation to Australia (we visited Sydney and Cairns as well). The views along the road were gorgeous. Highly recommend this tour to anyone visiting Melbourne. Job well done to the owners of GoWest Tours for hiring Yazmin- she represents your company exceptionally well.

1  Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2018 via mobile

Never seen Australian animal and wild penguins so closely. All adorable and lively ones! Especially the wallabies. Cutest ever!

Thank Lin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2018 via mobile

Well, what can we say! Wonderful,beautiful, most enjoyable experience - long day, BUT. . . great.
Yazmin - you are the guide, - from ‘home baking, (haha) to entertainment, great personality - Sorry we couldn’t help out with date or dates - (scones) - lol!
Recommend Go West - value for money!

1  Thank Glynis3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2018 via mobile

It’s difficult to write as TA is so powerful and I don’t want anyone to get in trouble. To start they were 25 minutes late picking us up. Than we waited another 35 minutes for passengers that were to meet at the travel lodge lobby. Our guide made unlimited calls to this Alex to find the guests. After 35 minutes someone decided to go to the lobby where these poor people were waiting all this time including us. We waited outside for this person and we all had no idea including the passengers why the tour guide didn’t go inside the lobby. Was like a gong show. I highly recommend the tour although it is extremely long but worth it. Our guide was very nice but only 3 months on the job so we didn’t learn much. And as far as the DRIVING, beware they drive like there on a race track around these windy roads. Well well well well over the speed limit. But the sights were amazing as I said. Personally before booking with this tour company enquire if they drive the speed limits or slightly over not driving like there on a race track. Or rent a car and do it yourself and do a bed and breakfast and stay overnight than do the wildlife tour koalas and kangaroo tour with Echidna walkabout. That way your not driving back to ocean drive twice.

Thank winedude8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
terrygowest, Owner at Go West Tours, responded to this reviewResponded 15 October 2018

Thanks very much for taking the time to post a review, Garry.

We have procedures in place that our guides should follow to ensure that guests are notified in the event of delays during our pickup run. Unfortunately, on this occasion our guide has not followed these procedures. Offering pickups at a large number of city hotels does mean that at times we are at the mercy of traffic, however this is no excuse for not informing guests of our delays. Once our operations supervisor, Alex, was informed, he attempted to remedy the situation to get the guests on board and the pickup run back on track.

In regard to your guide's driving, what you have described is definitely not what we expect from our guides. We provide in-depth training over 5 days for our new guides and during this time the importance of driving in a safe manner and abiding by the laws of the road is repeatedly emphasised to them . We have addressed this with the individual involved as what you have described is not in line with the high standards that we set at Go West and is certainly not something we want to see our guides doing out on the road.

Garry, we're glad that you would recommend our tour while highlighting some issues for our guide to improve on. We wish you all the best for your onward travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews