Wow! Literally just got back home and soooooo pleased that my hideous experience at Docklands "Prestige" Apartments is OVER! I have absolutely never encountered such rude and obnoxious staff in my life.
We were literally abused for turning up at 9pm (sorry, should have asked the captain of our plane to step on it!)....and when I stated that I had two babies (8 months old and 21 months old) and to stop yelling at us and calm down the General Manager (being the lovely Wanda Robinson) actually said "I don't care about your kids, I'll leave you right now!" and she turned around and walked away from us leaving my two frightened children, my husband, our PA and I absolutely stunned and in the freezing cold!
After returning as a result of a desperate plea to take us to our room, our "friend" Wanda screamed at us for no word of a lie, twenty minutes about the fact we should have read our paperwork and turned up at a different entrance (god for bid she actually had to walk 5 minutes to meet us when we spent $1,745 to stay there for 4 nights!!!!).
The abuse was absolutely unbelieveable. I have never experienced anything like it and to think someone would do that in the presence of two young babies, and why, because we turned up to a different entrance? What kind of "business" are you guys trying to run?
The fact that this woman is the GENERAL MANAGER, I find absolutely unbelievable (particularly as she's also the customer face of the business and sits on the front desk - can't be that busy hey Wanda?).
Aside from the hideous character they call a Manager, the room was sub-standard. The electrics were appaling - the TV barely worked, the dishwasher kept going and going and actually never stopped and there is no internet (expect a $40 dongle for 24 hours) - what a joke!!!
The room smelt musty, there was no cleaning as part of the "prestigous" package we thought we were getting and it really is in a shoddy location.
Certainly wouldn't recommend it for a business trip which we were on and most DEFINITELY would never recommend it for families.
What a nightmare of an experience, so glad to be home and as far away from anyone by the name of WANDA ROBINSON!
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