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“Sub-standard cesspit in Coober town”

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BIG4 Stuart Range Outback Resort
Adelaide, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Sub-standard cesspit in Coober town”
Reviewed 1 January 2012

The standard rooms are an absolute cesspit. Found mouse crap in plain view on a bunk bed and rang the manager who tried to tell us the droppings were a year old and it was ok there was no mouse.They’ve got a mouse problem and know about it and are just letting them run amok. After being given no real option or compensation by the difficult manager who was unapologetic the filth kept coming. A dirty old band-aid was found stuck on top of the shower. The towels smelt like dirty old socks and made you smell like them too before you realised! Buy some freakin’ Cold Power or something! The resident Daddy long-legs spiders seemed to have no problem with the state of the room though! The bed was unmade – what a joke. It was a 43 degree day when we arrived and they hadn’t even put the fridge on (every other place does). These people take short-cuts to save a buck. They are in complete denial that there is anything wrong with the hygiene levels they provide but they are quite happy to take your money. They won't care about this review either but at least it will warn other travellers. I have no idea how they got an award and 4 stars! Biggest joke ever. SA Tourism this place needs a major review so it does not mislead more travellers. If only we had seen this site before we stayed!

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  • Stayed January 2012, travelled as a couple
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Helpful?
3 Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
stuartrange, Manager at BIG4 Stuart Range Outback Resort, responded to this review, 29 September 2012
I have responded to this review by email back in February . We do care.
We have thousands of people come through our park annually and its unfortunate that reviews are posted like this that don't give our park a chance. Everyone has good and bad days and some people are more sensitive than others to the very same situation. Our cleaning staff do their best and we are very happy with the crew we have. We have high standards of hygiene and our staff know what is required. We randomly check rooms for quality assurance. The health inspector checks the park regularly. And we have pest control come twice yearly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Goolwa, Australia
Level 4 Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 September 2011

The town of Coober Pedy is magnificently ramshackled, the millions of mounds of spent earth and the jumble of abandoned mining machinery make it like no other place on earth. That is indeed fortunate for the operators of the Stuart Range Caravan Park, for no other place on earth could offer travellers such sub standard 'cabin' style accomodation and get away with it. From the grumpy frumpy receptionist to the cabin rooms with DYI unmade beds and provided bed linen (Actually nylon or some other synthetic material) to the miniscule double beds with very cheap and soft mattresses which glide all over the cracked tiled floor at the slightest movement to the leaking wash hand basin it is a disaster. Everything about the place is cheap and geared to a quick profit from travellers. I only stayed there because all other hotel accomodation was booked out. I note in another review that a reviewer talks about bugs, yes there were a lot of them, too many. Perhaps the ill fitting door and ineffective flyscreens were the cause of that problem. At $95 per night I can only assume that Highway Robbery is now legal.

Room Tip: Book into the 'Mud Hut' closer to town if they have a room available. There are no good ro...
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  • Stayed August 2011, travelled on business
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4 Thank Tjumo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eltham, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 September 2011

The apartment in which we stayed was the best we have ever had at a caravan park anywhere in Australia.All mod cons (in working order) and spotlessly clean The pizzas were delicious and the afternoon tour wih Des was as good as it gets

  • Stayed August 2011, travelled as a couple
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Helpful?
Thank Travellers3095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level 4 Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 14 January 2011

drove 850km and arrived late in coober pedy and pulled up tho the first place to enquire. Booked a room sight unseen. Room was basic but clean with a hot shower and airconditioning. Linen provided. TV tiney high on the ceiling but we were after a bed and shower. onsite pizzeria which was great the least greasy pizza i have ever had with handmade dough, maybe not the tastiest but well appreciated. Sure this was not 4 star accommodation you can get great rooms in major cities at a price only slightly more that what we paid but this is coober pedy everything is expensive to get here and to maintain

  • Stayed January 2011, travelled as a couple
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Thank molly200033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
whyalla
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 October 2010

We were travelling from a drag meeting with my crew and children when we went into the rooms there were beetles in the room over 100 we went to complain when we did the staff made us feel bad for complaining even we paid $150 for a room with a mattress thrown on the bug floor they reluctantly gave us some bug spray and a dust pan we would have went else where but it was late and we had a large truck and trailer and it was too hard to move the kids slept in the truck and i will be complaining in the morning and also the smoke detector has been removed and covered with paper
keep driving past this one!!!!!!!

  • Stayed October 2010, travelled with family
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Helpful?
2 Thank dragracer133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BIG4 Stuart Range Outback Resort

Property: BIG4 Stuart Range Outback Resort
Address: Hutchison Street (Just off the Stuart Highway) | P.O. Box 345, Coober Pedy, South Australia 5723, Australia
Region: Australia > South Australia > Coober Pedy
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 7 Speciality Lodging in Coober Pedy
Price range (per night): ₹ 7,274 - ₹ 8,239
Hotel Class:4 star — BIG4 Stuart Range Outback Resort 4*
Number of rooms: 31
Official Description (provided by the hotel):
BIG4 Stuart Range Outback Resort is a 4 star park located just off the Stuart highway on Hutchison Street in Coober Pedy, a unique Opal mining town in the Far North of South Australia. Once here visitors can expect a variety of accommodation including powered and unpowered camping and caravan sites, 4.5 star Superior 1 & 2 bedroom apartments constructed using red Cedar joinery and all fitted with modern fixtures and stainless steel kitchen appliances. Our Standard rooms (soon to be renovated) are basic motel rooms that are most popular as an overnight stay. We have a camp kitchen, laundry and amenity block and offer guided bus Tours of the town, magnificent Breakaways, underground attractions and surrounding areas. ... more   less 
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