Living in Australia for 11 years. I would not think that a place like this would ever exist. I stayed here last night just to be away from home and check out restaurants in china town. I am very much unimpressed with the service that this so called hotel offered. I'm not normally a person to make a complaint but this place had managed to disgust me in many ways.
I checked in and the receptionist never asked for any identification whatsover I was then lead to a room upstairs, to my surprise, the room was still being built. The receptionist then lead me to another room and this time, it was never cleaned, there was clutter and mess everywhere. She went "what the hell?" and never apologised. I was very much ready to cancel my booking until she found a room for me. This time, it was decent but it had no airconditioning and the bathroom had hair all over the floor and even on the towel racks. I didn't mind since I just wanted to rest, tried turning the telly on and the remote control won't even work.
I went to grab something to eat in China Town and came back to the hotel around 9:30PM , good thing I read through the pieces of paper on the desk because the receptionist did not even give me the code. I turned the TV on and watched for a bit until all the lights and power went out. I was in shock and could not believe that this is getting worse than it already was! I left the room to find help but to my surprise, I found a lady and her son trying to turn the power back on, they too, are staying at the hotel and to my surprise, I realised that there's no one looking after the hotel at all! I called the hotel hotline right away and spoke to the same receptionist, she told me that there would be no power from 9:30 until 5:30 am. I demanded compensation since I have never been told that this would happen but the receptionist turned around and said "we put up notices in corridors, you should have noticed that" I checked right away and there were no notices what so ever.
I decided to sleep it off, woke up at 7 the next day and there were still no power. power did not come back on until at least 8. I checked out from the hotel without arguing further as I would get no where. I am very much appalled with the treatment I was given and will never go back to this so called "hotel" again. I'd rather sleep at a park bench next time. What ever the hell happened to customer service? This was meant to be a good experience but turned into complete horrible turn of events.
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