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“Disappointing stay”

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Adventure Island Resort
Reviewed 28 October 2011

My partner and I booked for 2 nights here in the garden view room. From the outside the place looks nice but is a very old, run down resort..actually wouldn't even use the word resort. I can say we were upgraded to a beachfront room, thanks to out very lovely just Maria. The room was very poor standard, very dirty, room covered in ants, had a broken bed, nearly broken fridge, and broken kettle. I did ask for milk and a kettle that works, which took 4 hrs to achieve.

Probably the worse thing wad the food. We ate dinner on our first night from a small selection of pub grub. We ordered a chicken schnitzel and chicken burger. Both were appealing and they got the order wrong..I got some kind of meat burger and both meals were half frozen! There was skeleton staff so no one to even to complain to as waitress disappeared for more than 20 mins.

We had booked for 2 nights but chose to leave the island and change our arrangements on the other islands.

However I can say that our host wad more than nice, just a shame she is holding the whole place up on her own

  • Stayed: October 2011
    • Value
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5  Thank smcwilly81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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118 - 122 of 150 reviews

Reviewed 23 October 2011

I booked in at late notice after checking the website about room types, activities, etc, looking for some peace and quiet. Sometimes you have to be careful what you wish for.
I was one of somewhere between 3 and 5 guests on the Island. The main restaraunt was closed and the cafe was open at limited times with very limited choice of food. One day there were quite a few "day trippers" and the Cafe ran out of a couple of food options.
The day trippers did have that "why did I do this?" look about them
The Bar/Nightclub was only open between 5.30pm and 8.00pm and I was not able to purchase drinks by the Glass, only in a Jug or can/bottle .
The room I had had a great view out over the Bay but the Bathroom was ant infested, including in the kettle. The Golf Course was overgrown and had an unattended look to it as did the Tennis Court.
It also took 6 and a half hours to get from Hamilton Island to South Molle
A beautiful and peaceful place it is, but I cannot recommend it.
I have tried contacting the Resort with feed back but they seem to be uncontactable

  • Stayed: October 2011, travelled solo
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3  Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

We had read the very mixed reviews about Koala Resort on South Molle Island in the Whitsundays and wondered what we might be getting ourselves in for, but it was just fantastic, and we would go back. It is the place to go for a quiet, relaxing holiday amidst beautiful scenery. You can do as much or as little as you want. The island is well known for its great walks (as it is a National Park) and these did not disappoint. The views can be spectacular from the hilltops. There is a lovely swimming pool, nice little golf course (9 holes), tennis courts, and a beach where swimming is better at high tide.

Food is served from the Cafe and you can eat indoors or out. The meals are not expensive and provide a reasonable range. This is not open ALL day, but the hours are clearly advertised around mealtimes.
We stayed at the resort for a whole week which was unusual. Most guests stay for shorter periods but we had no regrets and it made for a very relaxing holiday. Most visitors to the island seem to come for daytrips to explore the island via the walks. There are no roads, no traffic, the primary noise coming from the birds. Ferries come and go on a regular basis and it would be easy to get around other islands from South Molle.
We found the island quiet during the day (which suited us) but in the evenings there were often themed events provided in the bar eg karaoke and other party entertainment, which you could partake in if you wanted to socialise. These events were mainly held to entertain groups of boating tourists hosted by the resort which owned a yacht for chartered day trips. There is a large bar area for evening entertainment, again indoor/outdoor options.
The accommodation was comfortable and perfectly adequate. We stayed in a beachfront bungalow, which is the top of the range. It was clean and had a comfortable bed, sofa, fridge, bathroom with shower over bath, some storage cupboards, and its own deck with table & chairs overlooking the ocean. There was a TV, but reception not good, and who needs a TV anyway when on such a beautiful island.
We really enjoyed this holiday for what it was – a quiet, relaxing, island retreat, with warm, sunny weather and beautiful surroundings. It is true the resort is a shadow of its former self. Less than half the facilities are currently used as the tourist numbers at present don’t justify having the resort fully operational. In some areas it is looking a little tired and in need of maintenance, but the facilities that are used are sufficient. This is not a swept up resort. The other islands on the Whitsundays cater to that market. This is an alternative to the other islands which seem over-developed and over-urbanised. If you want to get away from it all this is the place. The natural environment has largely been left intact.
Internet coverage is poor – don’t rely on keeping ‘connected’.
Last but not least, the staff. They are great and we made many friends. They come from all around the world and all seem to appreciate the natural beauty of their workplace. They were pleasant and helpful and did their best to ensure our stay was a success.
But if you are expecting someone to carry your bags this is not for you!!!

Room Tip: Go for a beach bungalow along waterfront
See more room tips
  • Stayed: August 2011, travelled as a couple
    • Value
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Thank DunedinKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 August 2011

To be fair, we only paid a visit and didn't stay (thank goodness) but part of the reason for reviewing is so that owners/managers can take our comments on board and do something about them. Hopefully. So here, in a nutshell, are my thoughts:

1. Peaceful and beautiful.
2. Shabby, run-down resort and in dire need of a re-vamp.
3. Great walks with wonderful views.
4. Dirty toilets/showers near the pool.
5. Limited, basic food available in the cafe. A long wait for it to arrive, but I guess the poor girl was doing her best. Wish we'd taken our own lunch and not bought it there.
6. Friendly, helpful receptionist.

But are 1,3 and 6 enough when you have to contend with 2,4 and 5 ??
You have been warned.

Stayed: August 2011, travelled as a couple
2  Thank Kiwibabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2011

From the first moment we set foot on the jetty, the lack of service began. Nobody carried our bags, and the wood was slippery. My hand went through the rotting wood. Then we looked around the resort, slipping several times on blackened pathways with patches of slime and mould everywhere. The pool was not cleaned, leaves littering the bottom and floating all over. We were told there were 2 restaurants, but neither were open all long weekend. Even the cafe was unattended most of the opening hours. Gift shop likewise was closed all the time. The daily activities list was displayed, but not actioned, we waited over an hour for each one. Our room was cold and damp and smelled of old mould, the bathroom taps dripped and dribbled 24/7, there was no phone to contact reception. The ceiling fan did not work (needed to dry clothes), and there were blankets available at an extra charge, none supplied. I feel we should have been warned of conditions, and the advertising of the resort is absolutely untrue, a refund should be given.
The island is beautiful, and the walking paths spectacular. They are well maintained and well signed. But the beach smelled terrible, like old 'grey water'. There was no possibility of snorkelling around the resort when the smell was so bad.
I would not recommend anyone stay at this resort, though the rest of the island is beautiful. And they have the hide to charge day trippers to walk through the resort.
Stay away!

Room Tip: Make sure you inspect the room before settling in, and ask for another if it is unsatisfactory.
See more room tips
  • Stayed: June 2011, travelled as a couple
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3  Thank muddy19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Adventure Island Resort

Address: PO Box 147 Airlie Beach Q | Whitsunday's Queensland, 4802, Australia (Formerly Koala Adventure Island)
Region: Australia > Queensland > Whitsunday Islands > South Molle Island
Amenities:
Bar / Lounge Beach Restaurant Spa Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in South Molle Island
Price Range: ₹ 2,500 - ₹ 14,283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Adventure Island Resort 3*
Number of rooms: 180
Official Description (provided by the hotel):
Adventure Island Resort on South Molle embodies real island spirit. This eco friendly tropical paradise boasts 30% of the Whitsundays Great Walks, has a rich Indigenous History, is abundant in native flora and fauna, and is encircled by reef. Catering to all ages 18 and over, guests can engage in snorkelling and paddle boarding, bushwalking, relaxing by the resort pool, exploring the 17 secluded island beaches, help feed the wild birds & fish or play a round on the 9 hole golf course.Set in a protected North Facing Bay on South Molle Island the Accommodation is situated right along the white sandy beach and rimmed by Coconut Palms. Adventure Island Resort has 200 rooms, a restaurant, bar and café and conference facilities. Explore, relax, reconnect with nature and meet like minded people at Adventure Island Resort on South Molle. ... more   less 
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Also Known As:
Adventure Island Hotel South Molle Island
South Molle Island Hotel

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