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“Good but not great”
Review of Beach Club

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Beach Club
Ranked #2 of 5 Hotels in Hamilton Island
Certificate of Excellence
Reviewed 8 January 2013

Stayed here Jan 2013. Lovely outlook across the water and transfers from anywhere at anytime a real plus. Staff tried really hard and were trying to be genuine. Some more than others.

Let down by the following and not a Beach Club "GM" thing, more an ownership thing. One that affects staff morale more than you all could see.

The Island is owned and controlled by the Wild Oats 11 owner Robert (Bob) Oatley. In no disrespect to the man, the Island is bordering on a fiefdom, although the staff are trained to call it a "99 year lease".

The wine selection is basically all from his own estates. Repackaged plonk and not great. Even the girl in the bottle shop was trying to upsell it. And relented to a SA Sav Blanc.

There is a high turnover of staff here and due to high Australian award wages, we cannot compete when comparing this to Asian 5 star. The Island relies on backpackers to see them through and this is apparent throughout. Cheap and nonchalant.

A major problem with the Beach Club is location. It's in front of a large family tower and many of these guests seem to think the BC foreshore is their domain too and don't read the signs trying to keep the away. Family pools either side don't help.

By the way, the best staff member at BC is the girl from Wodonga, she holds breakfast and dinner together. Without her, this place would be a shambles.





Stayed: January 2013, travelled as a couple
2  Thank BrisTravel01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded 23 January 2013

Hello BrisTravel01,

I appreciate you sharing this feedback of your recent stay at Beach Club Hotel.

I’m happy to hear that you enjoyed the VIP transport service and the views towards the ocean.

We realise the biggest asset is staff and hence major resources are put into training and maintaining staff, we even have our own training college on island which works alongside TAFE to ensure recognised training is conducted on island. Staff are generally hospitality professionals and many are placed direct from major hospitality training schools/colleges or are busy completing courses through the on island training centre.
Wine from the Robert Oatley estate is freely available across the island along with many other varieties, I don’t mind what you choose as long as you enjoy it!

The girl you mentioned from Wodonga is Kanthi, you are 100% correct that she is an asset to Beach Club and recognised as a rising star.

Thank you for choosing to stay with us and I hope that you do decide to come back for another stay sometime in the future.

Sincerely,

Marcus Taylor
General Manager
Beach Club Hotel

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811 - 815 of 1,168 reviews

Reviewed 7 January 2013

From the time we were met at the airport everything was handled so efficiently. We had a first floor beachfront room 215 which was well laid out and had everything needed. Even a magnifying mirror was provided when requested. My only reservation about this room was that the adjoining room to the right jutted out a further 10ft blocking out some views and we had no sun on the balcony. Minor concern to us as I cannot sit in the sun except for maybe an hour a day.
Breakfast was good generally but a few thoughts on this.
The grapes were on a large bunch and there were no scissors to cut a few off. Therefor they were being handled by all and sundry. Secondly there really should be a separate butter knife as part of the table setting. Probably of little interest to anybody but using a knife which has been used to cut eggs etc and using it again to spread butter seems silly. And yes I know we could have asked...that is not the point.
We had a fabulous time at the Beach Club and the transportation system around the island works well. The staff are great and we would return.

  • Stayed: January 2013, travelled as a couple
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Thank brian_uk12000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded 9 January 2013

Hello brian_uk12000,


Thank you for reviewing your stay with us at Beach Club on Hamilton Island. I’m glad that we were able to live up to your expectations and it’s so great to hear that you want to return to stay with us again.

Thanks for your suggestions regarding breakfast at Beach Club. The grapes are now more user friendly!
I did track down your cruise ship passenger, they should be sending you a note soon.
I hope 2013 is a great year for you filled with more travel and relaxation. We are looking forward to seeing you both again very soon!

Sincerely,

Marcus Taylor
General Manager
Beach Club Hotel

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Reviewed 31 December 2012

We stayed at The Beach Club for 4 days nears the start of our 6 week honeymoon travels and absolutely loved it.
From the minute we stepped off the plane we were waited on hand and foot. Staff from the hotel met us at arrivals and led us to a chauffeured golf buggy. We didn't even have to collect our luggage - it was all taken care of and our bags were waiting for us in our room by the time we got there!
There are no cars around the island - you can get everywhere by golf buggy, which is readily available at reception whenever you want to go anywhere. Most things are also within walking distance if you're not feeling too lazy!!
Our room at The Beach Club was spacious and luxurious with a balcony that looked out through the trees to sea. At night the fruit bats danced about right outside our window and in the day the cockatoos chatted to us from the nearby branches.
As we were right at the end of the Beach Club resort we could hear a little bit of noise from the neighbouring Reef View Hotel swimming pool, but it was only during the day time (that area was not used at night) and it was not very loud. We were not often in the too during the day so it did not bother us.
We were given a drink and snack on arrival and there was also champagne waiting for us in our room. The perfect start to our honeymoon!
The pool area was never busy during out stay and always beds available. We took paddle boards out in the bay one day which was good fun, although harder than it looks!
We enjoyed food at The Beach Club although it is a little pricey - but then no food on the island is cheap. We also had a cheaper evening meal just along the beach which was also very nice.

Hamilton Island was one of the highlights of our whole trip and the Beach Club made us feel like we were in true honeymoon luxury!!

Stayed: November 2012, travelled as a couple
2  Thank Saldridge12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2012

We feel very fortunate to have spent 3 nights here. Lovely room & food. The most gorgeous of views and a fantastic white sand beach. As for the sea and cloudless sky - the most perfect blue ! Hamilton Island is a gorgeous location too. A meal at the Mariners, a snorkling trip, sailing a catamaran, fish & chips on the Marina front and chilling in front of a true blue sea/sky are just some of our special memories. What stops me saying perfection - breakfast is a little disjointed. That said the Beach Club comes as close as you get to true perfection - we would love to come back.

  • Stayed: December 2012, travelled as a couple
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Thank MrPaul007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2012

Had an amazing time here for the Hamilton Island part of our honeymoon. We stayed 5 nights and were wowed at the excellent attention to detail and customer service. On arriving we had a complimentary mocktail and nibbles in the beautiful nautical lounge overlooking the infinity pool and crystal clear ocean. Nothing was too much trouble for these guys, picked us up/dropped us off in the buggy at all times of the night/day, were genuinely interested in our stay. It was fab!

Breakfast was a la carte and delicious. I opted for eggs benedict or the pancakes with poached fruits most days which was yummy. Lots of freshly squeezed juices to choose from also and croissants, breads, hams and cheeses. Lunch was leisurely and we always had that pool side, choosing a special usually, like a club sandwich with fries - yum. The waitresses also periodically come round with fruit infused water to cool you down which was a nice touch.

Two waitresses in particular were lovely, a Canadian blond waitress who was just lovely and also a New Zealand waitress with mid-brown hair who went to lots of extra trouble to accomodate our needs on our honeymoon. I think one of the waitresses was called Amanda.

Would definitely stay again, rooms were nice but a tiny bit dated. Looks like they were built in the early 2000's but bed is comfy, rooms are sparkling and you hardly spend time in there as you're enjoying the pool/beach activities. I'd say that is my only, tiny niggle!

Room Tip: Pick an upstairs room for beautiful views of the ocean.
See more room tips
  • Stayed: February 2012, travelled as a couple
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1  Thank Siobhan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded 19 December 2012

Hello Siobhan M,

We were very pleased that you chose to stay with us for part of your honeymoon and I’m happy that you really enjoyed your stay.

The waitresses that you mentioned are named Joelene and Andrea. They have seen your review and are thrilled that you mentioned them in such a positive way.

Thank you for your outstanding review and I hope that the both of you will return soon.

Sincerely,

Marcus Taylor
General Manager
Beach Club Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Beach Club

Address: 9 Resort Drive, 4803, Australia
Phone Number:
Region: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Hamilton Island
Price Range: ₹ 31,584 - ₹ 37,628 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Beach Club 4.5*
Number of rooms: 57
Official Description (provided by the hotel):
With its absolute beachfront location, the Beach Club offers the ultimate romantic island holiday experience. Set in landscaped gardens, all 57 rooms face directly onto Catseye Beach, each with its own private courtyard or balcony. Exclusive room inclusions / a la carte breakfast daily at the Beach Club restaurant / VIP return Hamilton Island airport / marina to Beach Club transfers / VIP chauffeur service / use of catamarans, paddle skis, windsurfers and snorkeling equipment / use of the gym, spa and sauna / tennis and squash court hire / use of the beach, The Club lounge, pool and restaurant. Note: Beach Club does not cater for persons under the age of 18 years. ... more   less 
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Also Known As:
Beach Club Hotel Hamilton Island
Beach Resort Hamilton Island
Beach Hotel Hamilton Island
Beach Hamilton Island

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