This was our first time out to Daydream after holidaying on Hamilton island previously. The resort is very nice , the living reef is 10/10 and if your into a marine experience this is a great place to do it with the different options available such as snorkelling or feeding the fish ect. I would love to give this resort 5 stars but there where a few areas I feel like it let itself down .

Now here is the constructive criticism

Housekeeping doesn’t arrive till 4-5 in the afternoon which is not ideal as you expect the room to be done while your out during the day.

There is no room service which is a little bizarre although u can get takeaway it doesn’t make sense for an island resort to not even have this option.

The food on the island was great we mainly ate at Inkstone and found the chefs to do a really good job as we didn’t have any bad food . In saying that the service is below average constantly missing items u order and staff run off there feet. It just appears to be short staffed or new staff may require more training on the serving front.

At breakfast the wait can be a while for hot food as it’s served by a staff member I understand this is a covid related thing which makes sense by maybe try 2 staff servicing instead of one person run off there feet?

Although we did really enjoy our trip there are a few service and basic things required to bring it upto the standard of neighbouring holiday islands as far as service is concerned.

4/5

Cheers

We generally really enjoyed our stay this week for our honeymoon. It was utterly relaxing and just what we needed after the last few months of hectic wedding planning.

Thankfully for us, it was absolutely gorgeous weather for the first four days and rained for just the last day, which in summer was actually quite lovely, (especially swimming in the warm pools in the rain), though a library with books and magazines would be nice for rainy days. It was nice to read a book, drink something from the bar and listen to the live music in the evenings in the central atrium.

It was off-peak season and during Covid, so there were almost as many staff here as guests. Consequently they were rotating which restaurants were open on which days.
Every restaurant that we ate at had chefs who were willing to make a special meal for my husband, who is a strict vegetarian, BUT none of them had much in the way of vegetarian or vegan options at all on their menus. This was a particular problem as there are only about three places on the island to eat, and no kitchens in the rooms that you could cook in, nor are there groceries available in the small shop. I ended up eating more meat in one week than I have in years! The breakfast buffet was excellent, but the seafood buffet provided nothing in the way of vegetarian protein (though the chef again kindly provided some upon request). I feel this is a very glaring oversight given the resort's boasts about its sustainability credentials! The most sustainable way to live and especially to treat the oceans, is to refrain from consuming all its wildlife!!
The staff were friendly and very helpful. There seems to be a nice friendly inter-staff culture though somewhere in the management there appears to be an unempathetic attitude towards the staff, encouraging the high staff turnover.

It's also a shame that such a beautiful natural asset was sold to Chinese interests a few years ago. Australia should retain absolute ownership over important sites like this.

All in all a wonderful experience, but they need to improve their vegetarian food options, and treat the staff better.

We stayed for 3-nights for our honeymoon and fell in love with the island. The staff were so friendly, the food at the restaurants were of high quality and the pool area was expansive with a swim up bar. We were so relaxed and would highly recommend!