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Traveller rating
156
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All reviews south end guided snorkel seafood buffet island resort marine life kids eat free swim up bar lunch options beautiful resort resort staff stand up paddle boarding school holidays beautiful spot the great barrier reef living reef lovers cove underwater observatory
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Reviewed 27 February 2021

This was our first time out to Daydream after holidaying on Hamilton island previously. The resort is very nice , the living reef is 10/10 and if your into a marine experience this is a great place to do it with the different options available such as snorkelling or feeding the fish ect. I would love to give this resort 5 stars but there where a few areas I feel like it let itself down .

Now here is the constructive criticism

Housekeeping doesn’t arrive till 4-5 in the afternoon which is not ideal as you expect the room to be done while your out during the day.

There is no room service which is a little bizarre although u can get takeaway it doesn’t make sense for an island resort to not even have this option.

The food on the island was great we mainly ate at Inkstone and found the chefs to do a really good job as we didn’t have any bad food . In saying that the service is below average constantly missing items u order and staff run off there feet. It just appears to be short staffed or new staff may require more training on the serving front.

At breakfast the wait can be a while for hot food as it’s served by a staff member I understand this is a covid related thing which makes sense by maybe try 2 staff servicing instead of one person run off there feet?

Although we did really enjoy our trip there are a few service and basic things required to bring it upto the standard of neighbouring holiday islands as far as service is concerned.

4/5

Cheers

Date of stay: February 2021
Trip type: Travelled with family
2  Thank N130EQbenc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryle Abreo, Guest Services / Front Office at Daydream Island Resort & Living Reef, responded to this reviewResponded 3 March 2021

Dear N130EQbenc,

Thank you for sharing your valuable feedback both positive and constructive with us.

It was a delight knowing that you enjoyed your time at Living Reef, On Island Activities and dining experience at Inkstone Restaurant.

For each of us at Daydream Island, our guest experience matters the most and such kind words of appreciation of our efforts by our guests drives us to do it consistently.

Thank you for your constructive feedback regarding Housekeeping and Food & Beverage services and we have shared it with the management team for analyzing our procedures to enhance future guest experiences.

We hope to see you in the future at Daydream Island.

Thank you,

Ryle Abreo
Front Office Manager
Daydream Island Resort and Living Reef

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2021 via mobile

We generally really enjoyed our stay this week for our honeymoon. It was utterly relaxing and just what we needed after the last few months of hectic wedding planning.

Thankfully for us, it was absolutely gorgeous weather for the first four days and rained for just the last day, which in summer was actually quite lovely, (especially swimming in the warm pools in the rain), though a library with books and magazines would be nice for rainy days. It was nice to read a book, drink something from the bar and listen to the live music in the evenings in the central atrium.

It was off-peak season and during Covid, so there were almost as many staff here as guests. Consequently they were rotating which restaurants were open on which days.
Every restaurant that we ate at had chefs who were willing to make a special meal for my husband, who is a strict vegetarian, BUT none of them had much in the way of vegetarian or vegan options at all on their menus. This was a particular problem as there are only about three places on the island to eat, and no kitchens in the rooms that you could cook in, nor are there groceries available in the small shop. I ended up eating more meat in one week than I have in years! The breakfast buffet was excellent, but the seafood buffet provided nothing in the way of vegetarian protein (though the chef again kindly provided some upon request). I feel this is a very glaring oversight given the resort's boasts about its sustainability credentials! The most sustainable way to live and especially to treat the oceans, is to refrain from consuming all its wildlife!!
The staff were friendly and very helpful. There seems to be a nice friendly inter-staff culture though somewhere in the management there appears to be an unempathetic attitude towards the staff, encouraging the high staff turnover.

It's also a shame that such a beautiful natural asset was sold to Chinese interests a few years ago. Australia should retain absolute ownership over important sites like this.

All in all a wonderful experience, but they need to improve their vegetarian food options, and treat the staff better.

Date of stay: February 2021
Trip type: Travelled as a couple
3  Thank hollycZ695EL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryle Abreo, Guest Services / Front Office at Daydream Island Resort & Living Reef, responded to this reviewResponded 3 March 2021

Dear hollycZ695EL,

Thank you for taking the time to review us. It was indeed a pleasure to read your feedback both positive and constructive with us.

I have shared your details with our management team to take corrective measures. In regard to the vegetarian option have requested the chef to re-look at the menu options and include vegetarian choices when we next update the menu.

Thank you for your constructive feedback, as such comments help us to improve our services and products which we are known for.

We look forward to welcoming you back to Daydream Island Resort in future.

Thank you,

Ryle Abreo
Front Office Manager
Daydream Island Resort and Living Reef

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Reviewed 25 February 2021

We stayed for 3-nights for our honeymoon and fell in love with the island. The staff were so friendly, the food at the restaurants were of high quality and the pool area was expansive with a swim up bar. We were so relaxed and would highly recommend!

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank Carrasco101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dilip Madhok, General Manager at Daydream Island Resort & Living Reef, responded to this reviewResponded 3 weeks ago

Dear Carrasco101,

It is motivating to receive such invaluable comments from our guests and especially when we were able to go beyond and live up to their expectations.

I truly appreciate your kind words about our staff, pool area, and that your overall stay was relaxing at Daydream Island.

It was a delight to know you enjoyed your dining experience at our restaurants.

The team at Daydream looks forward to welcoming you back.

Thank you,
Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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Reviewed 25 February 2021 via mobile

We have mixed feelings about daydream island resort and our stay. We generally had a nice time and island has some beautiful parts to it that are attractive and relaxing. The weather was also kind to us which we enjoyed.

We came with the intention of it being family friendly environment and it was. The very noticeable bad quality as already expressed by many recent reviews is the lack of staff to maintain a high level of service to guests. So if good service is what you want, I’m afraid you will be disappointed here (atm).

We could not fault the staff at all. They were lovely and very hard working but you could see their exhaustion on their 15 hour days at work. We would complement them all every day for their efforts but resort is definitely under staffed. You couldn’t be angry at the barman at the pool for waiting 20 minutes for a drink if he simply had too much to do all on his own.

Rooms don’t get serviced properly and not until 5pm each day. Huge line ups at bar and restaurants are just a few of the challenges they face. We didn’t find the food to have any wow factor either.

Breakfast was very mediocre and we are not exactly fussy eaters either. I don’t think I have ever reviewed a buffet breakfast badly even if it wasn’t good, but on our first breakfast, the omelettes were completely burnt and charcoaled to the point they couldn’t be eaten. I think that’s valid to comment about. Not many fruit options and always running out on certain items.

They changed egg station chef the next day and it became better but I can only assume staff aren’t exactly trained to be chefs and working the restaurants.

Again, mixed feelings because it is a lovely resort for kids and families. Weather was magic to us, catamarans, kayaking was a lot of fun for the kids and lovers cove was gorgeous for a snorkel.

The island just has to pick up its game on resourcing otherwise people like myself will not be returning.

2/5 experience.

Date of stay: February 2021
Trip type: Travelled with family
2  Thank 50mmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dilip Madhok, General Manager at Daydream Island Resort & Living Reef, responded to this reviewResponded 3 weeks ago

Dear 50mmy,

Thank you for your comments with regards to your stay with us, and we regret to know that you were disappointed with your stay experience.

Once again thank you for bringing this to my attention. We will address the above points you raised with the concerned departments and review our procedures to ensure this does not happen in the future.


Thank you,

Dilip Madhok
Chief Operating Officer
Daydream and South Molle Islands

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2021

Beautiful resort. We are a couple alone with no children this holiday, so a luxury & relaxing holiday was what we were after.
amazing clean grounds. Staff are friendly. Food is amazingly high quality.
Pool area is fantastically set up for different areas. So no over crowd. very relaxing.

Date of stay: February 2021
    • Rooms
    • Cleanliness
    • Service
1  Thank P4228QEmelm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryle Abreo, Guest Services / Front Office at Daydream Island Resort & Living Reef, responded to this reviewResponded 3 March 2021

Dear P4228QEmelm,

Thank you for taking the time to share your review.

It is inspiring to receive such invaluable comments from our guests and especially when we were able to go beyond and live up to their expectations. A delight to know that you enjoyed your overall stay and dining experiences at Daydream Island Resort.

We look forward to welcoming you back to Daydream Island.

Thank you,

Ryle Abreo
Front Office Manager
Daydream Island Resort and Living Reef

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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