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All reviews pillow menu one bedroom apartment palmer street great location washer dryer secure undercover parking boom gate victoria bridge reception staff across the road restaurants and pubs ribs and rumps mini bar street noise an upgrade king bed good size
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Reviewed 13 October 2018

From the moment I arrived, the staff were friendly. Reception staff checked me in early and provided suggestions on where to go for lunch. Housekeeping staff on my floor were friendly and very helpful. Room was clean and had everything I needed for an overnight stay. Comfortable bed and a quiet nights sleep. Complimentary local and national newspapers in the lobby.

Lots of restaurants and cafe's in this street and it's only a 5 minute walk into the CBD.

It's easy to see why this hotel has won the local tourism awards the last two years. Would definitely stay again for business or with the family.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank ExplorerGabor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 1 November 2018

Hi ExplorerGabor,
Thank you for taking the time to share your recent experiences with us and your very kind words.
We are blessed to have a wonderful team here that truly care about our guests and their experiences.

We look forward to welcoming you back again in the future, hopefully you get some more time in the region to do some exploring while you are here.

Safe travels and kindest regards.
Troy Scott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2018

More towards the centre of town near food outlets.
Very clean and tidy, full apartments ( family accommodation) or for couples.
Staff very friendly and helpful, upgrades are attempted if available. ( advertised)
Only concern for us breakfast was provided by off site company. Room service only. But area surrounded by eateries.
Gym Swimming pool available, gated outside parking available at no extra cost.
Rooms with balconies a street frontage or river mountain views

Room tip: discuss with reception they were very helpful
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank lkjensenlj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 1 November 2018

Hi lkjensenlj,

Thank you for taking the time to share your feedback and experiences with us and the TripAdvisor community.

I am glad that you had a great stay with us. Unfortunately we don't have a restaurant here at the hotel, but as you have mentioned some of the surrounding restaurants provide this service to our guests should they prefer to stay in.

We hope to see you again in the future, safe travels and best regards.
Troy Scott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

Our family (2A + 2C, aged 8 & 10) stayed 5 nights in a one bedroom with sofabed. During the school holidays, it was the best priced deal we could find! Complete with kitchen and laundry, it was a practical stay. The pulled out sofabed took much of the living space, but we didn’t spend much of our time indoors. With a car, everything around Townsville is easily accessible. The Strand, Flinders St and marina are all very close by and if you’ve had a big day of exploring, there’s also various dinner options at arms length. Outdoor parking is available for free or you can pay for undercover secure parking.

Date of stay: October 2018
Trip type: Travelled with family
Thank GitaR80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 1 November 2018

Hi GitaR80,
Thank you for taking the time to share with us your recent experience from your stay.

Sounds like you and your family were able to explore and take in the highlights around the region while you were with us and trust that you enjoyed what the region had to offer.

We hope to welcome you all back again in the future,
kindest regards and safe travels
Troy Scott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2018 via mobile

Thank you to the staff at the grand. Incredibly helpful and friendly. The room was in a great location and spotless!! A very central location and well equipped. It was a pleasure to stay and will definitely be back. The bed was super comfy.

Date of stay: October 2018
Trip type: Travelled with family
Thank blackhawk380
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this reviewResponded 1 November 2018

Hi Blackhawk380,

thank you for your kind words and sharing your recent experience with us.

We look forward to welcoming you back again in the future.
Safe travels and kind regards
Troy Scott
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2018 via mobile

Arrived into Townsville on an emergency unscheduled stop.
My phone booking for a couple of nights handled well & good value with special offer.
Good location and property facilities.
BUT It’s always the initial greeting & attention at reception that can make or break it at hotels and the Grand needs to lighten up in this department.
Almost military style, not unfriendly but name, rank, number, fill this in sign here.. key card here & lift there stuff.
An engagement with smile and warmer welcome would move the whole place up in friendlier places to stay

Date of stay: September 2018
Trip type: Travelled as a couple
Thank Palmcovetone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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