Firstly, upon check in there was a form to fill in which took way too much personal information. I asked why they needed all the details and was told that queens land government required they took them. I believe this is rubbish as no where else in queensland took this information.
Secondly, EN SUITE is not what we were given. It was an apartment with 2 bedrooms (the second occupied by 2 other people) with a bathroom to SHARE and a separate toilet to SHARE. There was also a kitchen and reasonable size lounge with a sofa and dining table.
Had this not have been advertised as an en suite this would have been a very decent size and good to only be sharing with 2 others. However that was not the case. If this had been advertised as shared then we would have booked somewhere else which was also shared at a cheaper rate.
We had a busy few days planned at theme parks, he we not then I would have complained and asked to be moved, we probably refunded and booked somewhere else.
We paid $25pp deposit for keys, my set didn't lock the bedroom door. Unfortunately I only found this out the day before check out.
The bed was pretty uncomfortable, we were given one pillow each. This was acceptable but we were given a sheet and 2 blankets instead of a quilt, it may be a warm area but it is winter!
The free laundry machine happened to be out of order but the paid machines worked. That's very convenient.
You have to pay a deposit to have plates and bowels and a mug in your kitchen.
The swimming pool is a sitting pool, absolutely no room to swim as it is very small.
Then at the end of your stay when you check out you are required to strip the bed completely and take sheets and pillowcases down to reception (whilst carrying bags/cases).
I'm not actually sure what we paid for here when we were expected to take off our own bedsheets and were not even supplied with plates etc.
The staff seemed nice enough, especially when they came to our room as they had written down that we were checking out a day earlier even though we had paid for 3 nights upfront.
I would never stay here again nor could I recommend to anyone else.
Like I said if we had not been busy every day I would have stayed elsewhere.
Very disappointing.
I would strongly suggest changing the en suite rooms to shared bathrooms on all websites.