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“A great stay in Surfers” 4 of 5 bubbles
Review of Crowne Plaza Surfers Paradise

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Crowne Plaza Surfers Paradise
Ranked #5 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Caloundra, Australia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A great stay in Surfers”
4 of 5 bubbles Reviewed 23 April 2012

Very good hotel, meals in room or in restaurant were excellent. Good value for money too, on arrival upgraded to Gold Tower, due to my Priority membership. Would recommend this Hotel everyday

Room Tip: ask for beach view or ask to be upgraded to Gold Tower
See more room tips
  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pom59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 2 May 2012
Many thanks for your comprehensive review and recommendation from your recent stay with us.
I am very pleased to hear you had a great stay and thank you for choosing the Crowne Plaza when you visit Surfers Paradise.
Safe travels and I hope we see you again soon.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (284)
Date | Rating
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English first
Newcastle, Australia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Our room at the Crowne Plaza was better than we hoped for. We booked the king spa suite on the 24th floor and were totally amazed at the size of the rooms. With a separate bedroom, living area, kitchenette, massive bathroom with spa and two wc's and views from the balcony to the ocean and river and fabulous city scape the room was one of the best that we have stayed in. Room service was prompt and the food was great. We dined in the revolving restaurant at the seafood buffet. I am not fond of buffets but the selection was pretty good. I feel a bit overpriced for serve yourself, but ok if you're a big eater. The hotel is a quick walk to great beaches and about 20 mins easy walk to the convention centre. Parking and access to our car was easy. We didn't use the pool but it looks very inviting. Overall a great place to stay and highly recommended.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TracyWilko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 16 April 2012

My husband and I celebrated our 5 year anniversary here on 3rd of March. We arrived and the processing of the booking was quick and efficient. We arrived to our room and it was ocean view, although the room was on the side and we could here a lot of the traffic noise. Room was spacious and clean however the lighting was going on and off, like a circuit had blown. My husband went down to reception to follow up and see if maintenance could come and look at. A maintenance engineer arrived before he even came back from reception! The engineer fixed the problem and we had a lovely stay. Breaky in the restaurant the next morning was nice with predictable menu- pity about the weather! All in all the hotel was lovely, if not a bit dated in decor
Would stay again

Room Tip: Try and get a room as higher up as possible, facing the ocean so that traffic noise is minimised
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  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank LozzieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 2 May 2012
Congratulations on your recent 5th wedding anniversary and thank you for choosing to celebrate it here at Crowne Plaza Surfers Paradise.
I was sorry to hear of the initial problems which you had with maintenance issues in the room but was happy to see these were addressed immediately.
Thank you for sharing your comments on Trip Advisor and I do hope we see you again next year for your next anniversary.
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunshine Coast
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 8 April 2012

When we need to stay on the Gold Coast, we always book into Crowne Plaza, Surfers Paradise. We have had trouble finding a room which caters for 2 adults and 2 children under 18 years without having to pay for either 2 rooms or an extra charge for having more than 3 guests in one room.

The hotel is situated down the highway a bit from the Surfers Paradise CBD, so on the last occasion that we needed to be on the Gold Coast, it happened to fall on schoolies week, but this was no hassle for us as we were away from the noise in central Surfers. Only a handful of respectable looking schoolies were at Crowne Plaza and all was nice and peaceful.

The hotel is also only a short walk to the beach and has either ocean view or mountain view rooms and some have large bathrooms with views as well and big marble baths and a shower. Rooms have balconies with views and are clean and stylishly decorated.

We have never encountered any problems during the many stays we have had at Crowne Plaza and for decades we have been visiting the revolving restaurant on the top level of the hotel. Hint for travellers - there are 2 dinner sittings - pick the 5:30pm one (& not the 8:00pm sitting) as you get both the sun going down over the mountains and the ocean at sunset, as well as the night lights and darkness of the Gold Coast. If you go to the 8:00pm sitting only, then you only get to see the night lights and darkness.

The buffet at the revolving restaurant is second to none. It has such a huge choice of food options like Asian, seafood, roasts, soups, salads, desserts, cheeses etc. etc. but all done to the highest quality and exquisitely presented on the buffet.

Just a short trip away is Jupiter's Casino and Pacific Fair Shopping Centre. There is also a gym, tennis court and pool in the hotel and everytime we go there, we are given complimentary drink vouchers to have in the lounge bar/pool area. The hotel also has another restaurant next to the pool, ideal for breakfast and lunch. You can also pick up board games from the reception desk.

We look at other options each time we need to go to the Gold Coast, but we are never able to replicate what we get for our money from Crowne Plaza. Also, there is only one other hotel on www.wotif.com on the Gold Coast, that we can have 4 in one room including one of our children who is older than 12 years included in the room rate, which is very reasonably priced per night for a family.

We will continue to be guests at this fabulous hotel.

Room Tip: Ocean view rooms are slightly dearer, but worth the small extra amount!
See more room tips
  • Stayed November 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Travel_For_Work_FY12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 12 April 2012
Many thanks for posting your review - but most of all thank you for your ongoing patronage of Crowne Plaza Surfers Paradise. Please let me know next time you book to stay with us as I very much like to meet our regular guests in person.
Thanks again and I hope to see you soon.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sendai, Japan
Level Contributor
70 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 2 April 2012

I stayed here by myself on business in late March 2012.

The good:

-upgrade to a nice room
-great view of the beach (with the balcony doors open you could hear the surf)
-nice welcome chocolates

The bad:

-serious service issues: not answering the telephone, forgetting requests, not bringing the things requested
-offered newspaper then didn't deliver one
-charged 1.5% fee for using a credit card

Overall:

This is a nice-looking hotel with a good location near the beach (a couple of roads away though), but very overpriced given the service issues.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank sendaiben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, 4 April 2012
Many thanks for your both the good and bad comments and rest assured I will take these on board in order to address the service issues which you experienced. Please accept my most sincere apologies for our shortcomings on this occasion.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Surfers Paradise

Property: Crowne Plaza Surfers Paradise
Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
Price range (per night): ₹ 7,739 - ₹ 18,940
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

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