We stayed for two nights and even though it rained throughout our stay we made good use of the water park and had a good time. The food and drinks were priced well for a resort and we enjoyed dining in the bistro (the warm lamb salad was a winner). There's bottle shops close by and lots of parents save money buy BYO to their rooms. We had to pay $244 per night, as we have three kids and even though one is in a cot we were not able to use smaller rooms (they said it was fir OH&S reasons). Due to the cost for the family rooms being $100 more than the other options, we chose to stay for only the two nights and stayed seven nights in broadbeach in a nice spacious self-contained apartment for $99 per night. Throughout our stay on the Gold Coast we made use of public transport which was great. Paradise resort has a bus stop right outside the front which goes to the airport, themeparks, Australia Fair and Aus Fair. If you were going to themeparks from Paradise Resort, I would recommend paying extra for the Gold Coast Tourist Shuttle, unless you planned on leaving after 11am. This is because the buses fill up in the stops before Paradise Resort. We did not go to themeparks from Paradise Resort and I think it would be too much for little kids to do themeparks, make use of the resort's waterpark and kids club in one day. When you stay at Paradise Resort you don't need to take the kids anywhere as the waterpark is fantastic. It was a lot busier on the Sat, so I would go mid week if I had the choice.
Check-in was a problem for us, as I had booked on the phone and been told that one night's accom would be taken from my credit card and that they would call me back if there was a problem. I never received another phone call and was sent an email confirming the booking, so I presumed the payment was taken from my account. The staff member on check-in informed me that no payment was recorded and that I would need to show proof. This entailed us having to get out the laptop and search through our accounts for the payment, whilst trying to supervise our 3 little boys. We realised no payment had been made, but it would have been great to have been told that no payment was taken prior to check-in to avoid the wait. We were also told that we had been upgraded to a pool room, but when we arrived at our room we discovered that we were facing the street. By this time we could not be bothered to return to reception and get another key.
We chose family room over the updated bunks rooms, as it was a lot bigger. I personally thought the room was great, the balcony's looked a bit tired but having a separate kids room was fantastic. The cleaning staff were really nice and thorough too. BTW there's no cleaning on Sunday to give you a sleep in (like that's ever going to happen with kids in toe).
The older kids club facilities are huge and have a lot of equipment and toys. However, there is very little natural light and for some unknown reason the lights are kept extremely dimmed, giving it a dungeon like feel. Some kids would love this but it wasn't our 4 year olds cup of tea. He did a night and a day session and both times he was telling staff he wanted to leave prior to the end of the session. Moving the facility to somewhere with more natural light would cost a lot, but it wouldn't hurt to turn the lighting up to make the younger kids more comfortable. My son also didn't like the food, which is surprising as he's not a fussy eater and the rest of the food we had at the resort was fine.
The third session we put our 4 year old into the younger kids club with our 1 and 2 year old, which he preferred. The younger kids club is much smaller but is more well lit and has a nicer feel. The staff were fantastic but we couldn't understand why they put a movie/TV on in everyone of the sessions our kids went in. We've never heard of any childcare facility using the TV as part of a routine and given that the government recommends that children under the age of 2 do not watch TV, we were really surprised that the 0-2 year old room used it so much. I would have expected staff to be reading a book or doing craft activities if they wanted to have quiet time with the kids. We weren't that bothered when they were watching a movie during the Friday night session, as that's a pretty normal treat for kids, but having them watch TV in the middle of the afternoon everyday seems really wrong to me.
On check-out day you can put your kids into kids club which was a lifesaver for us, as we had an evening flight and it was raining. Check-out costs $20 per hour up to 3pm, when you're charged full rate. Given that it rained the entire time we were there it would have been nice to be offered a later check-out but we weren't willing to pay $20 per hour. Instead we caught the bus up to Aust Fair and watched a movie which was great. In the afternoon we picked up the kids from kids club and took them to the waterpark. Even though it was raining everyone who got in the pool/spa/slides etc was having a great time. The rain only seemed to bother the parents trying to stay dry under the umbrellas. If you stay beyond checkout there is a unisex shower/toilet facility which was great, though a tad uncomfortable with two families in one change room (in terms of modesty).
Overall I think the resort was good but there should be different payment options, so that families who don't want to use kids club everyday don't have to pay as much. I probably wouldn't stay here if I wanted to spend a lot of time at the theme parks, as there are cheaper options that are self contained, with better cooking and washing facilities. Saying that though, we are considering planning another stay to paradise resort with the extended family. Hopefully with more cousins in toe, our eldest boys may be willing to stay in the older kids kids club. I really hope they consider making that kids club a bit lighter. The best things about Paradise Resort is the water park, the location and the option of using the kids club (if your kids are happy to use it).
- Official Description (provided by the hotel):
- Voted best Family Resort in Australia, Paradise Resort Gold Coast is renowned as Heaven for Kids and a Paradise for Parents! Where every accommodation package includes up to 4 hours of supervised care for every child 0-12years per day in the famous Zone 4 Kids Club, valued at $40each. The Zone 4 Kids Club is fully supervised which allows parents time to escape the daily routine and indulge in some holiday sightseeing or precious down time. There is also a giant Kids Water Park right in the centre of the resort, an indoor and outdoor playground, a permanent ice-skating rink plus a whole range of free daily activities and entertainment. And while the kids are looked after parents can rediscover the art of relaxation in the exclusive Zone 4 Adults. The outdoor spa area features a large heated spa and lounge chairs offering parents a place to unwind and soak up the sunshine 'child free'. Complete with the lagoon pool and spa, gym, bistro, cafe and bar Paradise Resort is the perfect choice for your next family holiday. ... more less
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- Also Known As:
- Paradise Resort Gold Coast Hotel Surfers Paradise
- Paradise Resort Surfers
- Paradise Hotel Surfers
- Paradise Resort Australia
- Paradise Resort Gold Coast Surfers Paradise