Beautiful hotel lovely rooms, breakfast is basic and too busy don't bother, but lovely rooms amazing staff on reception Adam is awesome! Comfy bed ask for a room away from the bar if you want a quiet room.More
- Free Wifi
Beautiful hotel lovely rooms, breakfast is basic and too busy don't bother, but lovely rooms amazing staff on reception Adam is awesome! Comfy bed ask for a room away from the bar if you want a quiet room.MoreShow less
Hi Abigail, thank you for your review on TripAdvisor, it is greatly appreciated. Im sorry to hear that breakfast was a bit too busy during your stay, we are working hard to ensure our breakfast meets and exceeds expectation every time. We are thrilled to hear that you enjoyed your stay with us though,
We hope to see you again soon at the Island
My partner and I loved our stay here, the staff were always friendly and helpful and the room was beautiful and clean. Breakfast each morning was included in our price as well as we received free drinks at their hotel bar when we checked in which were lovely extras. Even when we checked out we were able to leave our bags with reception and when we mentioned spending the day at the beach before we left they let us borrow towels from them even though we had already checked out. The whole place is beautiful presented including the roof top bar as well as pool area and we would not hesitate to stay here again.
Thank you so much for your glowing review, and we are super-glad you enjoyed your stay with us. We do believe it's the small things that people remember when staying at a hotel, and we are thrilled that we managed to make your stay memorable.
We hope to see you again soon at the Island :-)
There was a group of us girls who booked out 3 rooms. The car park was 2 levels and can park anywhere which is good. There is a lift however a flaw that was frustrating was they had put the rooms on different levels (group booking) & you can not access other levels with your lift card. That made it hard to meet up with friends, they had to meet us at the lift to let us up/down. The rooms were modern, comfortable beds, bathroom doors don’t offer a lot of privacy as they are sliding and if you are standing on other side of the room you can see in. One bathroom was tiny too, the door opened up onto the shower, but it did the job for an overnight stay. Just regular television channels, no Foxtel or Netflix. No free wi-fi. A little noisey in rooms- hearing neighbouring guests. Free continental breakfast was good, you can order a hot breakfast for $12. The late check out of 11am is good too. This hotel is located very well, walking distance to surfers beach and many food outlets. Easy to find as well. I would stay here again!
Hi Kyesmay, thank you very much for taking the time to review our hotel and for giving some really constructive advice for us to work on. We are thrilled that you and your group enjoyed you stay and we hope to see you again soon
The team at the Island
We recently finished a wonderful 4 night stay at The Island. It’s been beautifully renovated and conveniently located just one block from the beach. The rooms as just as described on the website: modern and fully equipped. The included breakfast was good for what we needed (continental cold buffet - hot breakfast items are extra).
Most of the staff are very friendly. We’d like to particularly thank Dillon and Dean on the night desk who were able to resolve any issues we had quickly and discretely; the barista Michelle, who remembered our daily drinks order to perfection; and Stacy the accommodation manager for looking after our reservation.
Our room could’ve been cleaned a bit better during our stay - we were surprised that it wasn’t vacuumed while we were out.
There’s a great kids (or young-at-heart adults) play area on the ground floor with giant connect 4, giant jenga, an arcade game and skittles!
Overall a good stay and we’d recommend The Island if you’re staying at Surfers.
Thank you so much for your review, we are thrilled that you took the time to do so.
I will be sure to pass your compliments to Dillion, Dean, Stacy and Michelle - they will be very happy to hear about your comments.
We hope to see you again soon at the Island
We have just had our wedding at The Island - the ceremony in the Mountain View Room and the reception in the Ocean View Room, both in The Penthouse and it was the most incredible day.
We fell in love with The Island the day we dropped by unannounced, one Sunday afternoon. Adam, the Operations Manager was on duty and took the time to show us up to the Penthouse and through all the facilities. When it came to planning, Emma, the Wedding Co-ordinator was with us every step of the way. Nothing was too much trouble and the word “absolutely” became her catch phrase.
The day of the wedding came and we were treated like royalty. Nothing was too much trouble. Our bridal suite was perfect and the Penthouse looked incredible - its so glamorous and styled up beautifully and our guests drew breath when the room was revealed.
The wait and bar staff were absolutely fantastic – so attentive and nothing was too much trouble.
And then- the food. Wow! What an incredible job the chef and his team did at turning out volume catering at fine dining quality. All of our guests have remarked how delicious and perfectly cooked it all was – not just for a function- but for a top restaurant – and that’s really difficult to do
We danced till the wee hours; no-one wanted to leave and we didn’t want the night to end.
The young team at the Island understand customer service, how to completely personalise a function and how to host an event. They helped us have the most wonderful wedding.
“Best wedding ever”, “What a find The Island is” and “what a place” are just some of the comments we had from our guests.
Keep doing what you are doing team- you made a little bit of magic last week with us and we will remember it forever.And of course- we’ll back again soon.
Hi Joanne, firstly congratulations on your big Day!! We hope it was everything you dreamed of.
We are thrilled to also hear that your guests enjoyed the day and I will be sure to pass your compliments on to the team.
Thank you again, and we hope to see you again soon at the Island
We could not fault this Hotel. The staff were very friendly and our check in was done very quickly. We were upgraded and the suite was fantastic. Our Breakfast was included in our room price and if we wanted a hot breakfast it was only a extra $12. We also did not have too pay for parking. The bed was very comfy and we had a nice view. I would definately recommend this hotel. Just could not fault it in anyway.
Thank you for taking the time to review us on TripAdvisor, we are thrilled to hear that you enjoyed your time with us. Please do drop by again some time soon :-)