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Muhammad S

Great stay with great service

5.0 of 5 bubblesReviewed 10 Jun 2024
Stayed here with the family in the 3 bedroom sky view. What made it was the reception who were always ready to help so thank you for your hospitality and genuine care. Very central and easy walk to everything. Will stay again in the near future.
Date of stay: June 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peppers Soul Surfers Paradise , Guest Services / Front Office at Peppers Soul Surfers Paradise, responded to this review
Responded 10 Jun 2024
Hi muhammadsD4534YD,
Thanks for choosing Peppers Soul for your recent visit.
We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!
Warmest regards
Guest Service Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,838)
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All reviews the gold coast amazing views indoor and outdoor pools bedroom apartment across the road perfect location steam room your doorstep spa bath ocean view full kitchen great facilities main bedroom cavill avenue family holiday car park floor
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Reviewed 7 June 2024 via mobile

We have been long time Accor members and have appreciated the numerous benefits of the membership, but more the locations, hotels, facilities, service and staff over those years.

It seems post COVID that the many positive aspects of staying at Accor hotels have became a lot more allusive from the flagship hotels to more modest venues. Service that we had taken for granted from contact prior to arriving to general interaction with staff was ‘hit and miss”, including venues we have visited several times.

Which brings me to Peppers Soul. If there was a checklist that would be given full marks by us. There was prior contact including being responsive to any concerns or questions. We arrived after a lengthy drive relaxed and reassured what to expect from staff and the hotel. From when we arrived for our valet parking till we departed we were impressed. The room was great, well appointed with an ocean view. Having the various household items like washing machine or dryer mean you have margin for error with your clothing.

The facilities are great, the spas, sauna, gym, foyer, restaurant and pools impressive though the ‘heated’ pool wasn’t any warmer then the outdoor infinity pool. Note if you want to catch the sun by the infinity pool in winter, the sun is only on the pool deck in the morning.

Both men on the valet staff were exceptional amongst an impressive. They were brilliant with our ‘first contact’ up until our departure.

Our only disappointment was we wanted to extend our stay but unfortunately they were understandably booked out.

Room tip: Note if you want to catch the sun by the infinity pool in winter, the sun is only on the pool deck in the morning.
Date of stay: June 2024
Trip type: Travelled as a couple
Thank bja1958
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peppers Soul Surfers Paradise , Guest Services / Front Office at Peppers Soul Surfers Paradise, responded to this reviewResponded 11 June 2024

Dear bja1958,

Thank you for sharing your feedback and for being long-time Accor members. We appreciate your loyalty.

We're glad to hear that your stay at Peppers Soul was a standout, with exceptional service, facilities, and amenities. Your positive remarks about the staff, especially the valet team, are very encouraging.

We apologize for any inconvenience caused by the pool temperature and the unavailability of extending your stay.

We will continue to strive for consistency across all our properties and look forward to welcoming you back for another excellent stay soon.

Warm regards,
The Guest Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024

After a terrible experience at other accommodation, we were able to get an apartment at Peppers. Right from the conversation to book, the service was impeccable. Everything was made easy for us.
The room was beautiful. It had brilliant views of the beach, was lovely & clean and had everything you needed. The convenience of having daily housekeeping, swimming towels and soap, detergent & tea & coffee restocked was so handy.
The amenities are wonderful and well maintained. Everything was clean, pools were warm and the gym was well equipped. The location is perfect and surrounded by so many wonderful restaurants, shops and entertainment.
Our stay at Peppers helped turn around our holiday and meant we could end our holiday on a very relaxed note. It was brilliant and we will definitely be back.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lauren B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peppers Soul Surfers Paradise , Guest Services / Front Office at Peppers Soul Surfers Paradise, responded to this reviewResponded 11 June 2024

Hi F7225BBlaurenb,
WOW thank you for the epic feedback regarding your recent stay at Peppers Soul.
From start to finish, it sounds like you had a great time.
It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team.
Hopefully we can welcome you back again soon!
Warmest regards
Guest Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2024

Stunning views! Really nice apartment. Curious about the room service though. When you pay $600 a night, you don’t expect your room service breakfast to come in cardboard boxes in a brown paper bag. Like an uber eats order. Just me?!?
But for the views and location, 10/10

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Laura F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peppers Soul Surfers Paradise , Guest Services / Front Office at Peppers Soul Surfers Paradise, responded to this reviewResponded 11 June 2024

Hi 810laraf,
Thanks for choosing Peppers Soul for your recent visit.
We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!
We appreciate your honest feedback regarding the in room dining and will be sure to share it with the team to ensure we are constantly improving.
Warm regards,
The Guest Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2024

Location is great but had few issues in room with foxtel not working and had to call for an assistant few times.
Also, dryer was not working properly and Nespresso was leaking.
And car park has low clearance so we had to park our rental car of street which was bit challenging due to location

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jay P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peppers Soul Surfers Paradise , Guest Services / Front Office at Peppers Soul Surfers Paradise, responded to this reviewResponded 11 June 2024

Der Flyer57237659784,
Thanks for choosing Peppers Soul for your recent visit.
We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon!
Warmest regards
Guest Service Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2024

We rented a 3-bedroom apartment for 10 days and it was fantastic. It ticked all the boxes – spacious, awesome view, close to all the action and good parking.
The reason I am giving it 3 stars is the cleaning was virtually non-existent. When my sister first looked at booking the apartment building, there was a cheaper deal if you booked privately but you had no daily house cleaning. We chose to pay more to get this, and it was very disappointing. The letter I was given said they would vacuum every day, wash the floors, bathrooms, and beds made, this was not done. The bed sheets were just pulled up and they didn’t even bother to put the cushions back on the beds. After 4 nights we were supposed to have a full service including clean sheets, this didn’t happen either. After 7 days I went down to Reception and complained. I showed two staff a video clip of how I found our beds when we got back. I thought I would give them a chance to rectify this. They sent someone up immediately to put on clean sheets but no full service. We ended up leaving notes, to ask them to leave hand towels, dishcloth, toilet paper and wipe the tables, they only vacuumed once in 10 days, and the bathrooms were only cleaned once.
Two days after my first complaint we were back to having the sheets pulled up and the bed cushions still on the floor, I called and complained again, and the supervisor came immediately, why did this not happen the first time.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Location
    • Cleanliness
1  Thank Hilary K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Peppers Soul Surfers Paradise , Guest Services / Front Office at Peppers Soul Surfers Paradise, responded to this reviewResponded 11 June 2024

Hi HilsNZ,
Thank you for taking the time to share your feedback and time on the phone. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Warm regards,
The Guest Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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