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After spending a week at Moreton Island and a Farmstay at Lamington Mountains, this is a welcome return back to comfort. We booked a two bedroom apartment facing the ocean. The master bedroom comes with attached bathroom which has a bath tub and shower closet. The other bedroom has a twin bed, the bathroom is detached with shower closet. Living room is large next to kitchenette. There is washing machine and dryer attached. Room comes with wifi complementary but need to be re-connected daily. The gym and Swimming pool (heated) is at level 3.
Girls love the stay as it is walking distance to the beach.
Date of stay: June 2018
Trip type: Travelled with family
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Ian C, Manager at Peppers Soul Surfers Paradise, responded to this review
Responded 25 Jun 2018
Good evening Szewee1968,
Thank you for your five star review! The apartments are spacious and have everything you need to be able to live it in it. With comfort and style wrapped up in one great hotel. Unfortunately each device has different firewalls which can disable the wifi while not in use. I hope to see you back in the future.
Warm regards,
Michaela Oldfield Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews the gold coast amazing views indoor and outdoor pools bedroom apartment across the road perfect location steam room your doorstep spa bath ocean view full kitchen great facilities main bedroom cavill avenue family holiday car park floor
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Clean rooms, nice view, friendly staff. Accomodation in the middle of everything. Plenty of options to eat nearby, next to the beach, with SPA and pool, kids will love it. Perfect for a family holiday.
Date of stay: June 2018
Trip type: Travelled with family
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Ian C, Manager at Peppers Soul Surfers Paradise, responded to this reviewResponded 25 June 2018
Good evening Shabeerm007,
Thank you for your lovely review! At Peppers Soul we are in the perfect location. With everything that you may need just a short walk away. Our facilities are great for all different types of travelers, especially families. I look forward to welcoming you back at the hotel.
Warm regards,
Michaela Oldfield Assistant Manager
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Perfect location, great room except for a small shower glass door malfunction issue that was not properly attended to and resolved. Otherwise, no complaint. The reception was very friendly and thoughtful; allowing us to check-in earlier after a long overnite trip and even upgraded our room to a higher floor. This may not be the cheapest hotel on the block but everything in the hotel - room, bed, gym, amenities etc... are 5-star!
Date of stay: June 2018
Trip type: Travelled with family
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Ian C, Manager at Peppers Soul Surfers Paradise, responded to this reviewResponded 25 June 2018
Good evening Dlyip,
Thank you for stay at Peppers Soul. Thank you for your comments. These will be passed onto the right department. I am happy you were able to check in early, this is not guaranteed. It is great to see you were able to enjoy all the hotel has to offer from the comfortable apartments to the amazing leisure facilities. I look forward to your return!
Warm regards,
Michaela Oldfield Assistant Manager
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Disappointed that our room sun was gone by 9 in the mornings. Weekend get away to soak up some winter Vitamin D. Make sure you ask about the north sun in winter makes a huge difference to your stay. Room was nice but fridge continued to make ice and loud noises.
Date of stay: June 2018
Trip type: Travelled as a couple
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Ian C, Manager at Peppers Soul Surfers Paradise, responded to this reviewResponded 25 June 2018
Good evening 26Smd,
Thank you for staying at Peppers Soul. I am sorry to hear that you were not able to receive more sun in your apartment. In June, the days are shorter so unfortunately with hotels around us, the sun can shift in the sky and be limited. We have a large amount of leisure facilities located around the hotel so you can still enjoy the sun at different hours of the day. I'm sorry to hear about the noises from the fridge, was this notified to reception so it could be fixed?
Warm regards,
Michaela Oldfield Assistant Manager
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We have checked in on 18 June and very pleased with the room and facilities. However, on the evening of 20th June after a very long day out, we returned to the hotel at 8pm to find there was no water working in the entire hotel. We had prepared to cook dinner, which is now not possible and the our family of 4 all could not use the facilities or shower with no water.
There was no advance warning from the management and upon calling to complain personally at the reception, only an apology was given with no assurances on how long would this problem be resolved.
I travel and stay in hotels more then 100 nights a year and have never had such an experience and was very disappointed that this had to happen. I do hope this matter is resolved promptly and the hotel should have at least offer some kind of compensation or alternative solutions for this problem.
Unable to use the toilets, shower, or cook? How long??
Date of stay: June 2018
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michaela O, Manager at Peppers Soul Surfers Paradise, responded to this reviewResponded 20 July 2018
Hi Sagar M,
I am sorry to hear about your experience with the water outage.
The issue was caused by maintenance on town water mains. This work was carried out by the Gold Coast City Council and unfortunately not communicated to us at Soul. The three hour outage did cause some confusion among staff and I apologies if the team were not aware of the cause at the time.
Please feel free to make contact with the hotel directly if you are planning a return to the Gold Coast. We will be sure to turn around your unfortunate experience.
Regards
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Had an amazing stay at soul surface Paradise with my family it was my daughter‘s birthday and Carl and Makayla and management organised a special gift for my 5 year old it was so special It made her day thank you
Date of stay: June 2018
Trip type: Travelled with family
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Ian C, Manager at Peppers Soul Surfers Paradise, responded to this reviewResponded 25 June 2018
Good afternoon Rema,
It was so great to welcome you back to Peppers Soul. I am really happy to hear your daughter loved our surprise. I will pass on your comments to Carl too. I look forward to welcoming you back next year!
Warm regards,
Michaela Oldfield Assistant Manager
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