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“Awesome Place to stay” 5 of 5 bubbles
Review of Peppers Beach Club Port Douglas

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Peppers Beach Club Port Douglas
Ranked #14 of 44 Hotels in Port Douglas
Certificate of Excellence
Chicago, Illinois
1 review
“Awesome Place to stay”
5 of 5 bubbles Reviewed 1 week ago

The staff was incredible in assisting us with all of our needs. Highly recommend this hotel. Great location, and very attentive in all regards. Its location is great and icing on the cake. We wish we could have spent more time at the hotel during our stay but were very busy. Close to many Australian tourist activities.

  • Stayed February 2017, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank brianjW1153OE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peppersbeachclub, General Manager at Peppers Beach Club Port Douglas, responded to this review, 5 days ago
Thank you very much for your recommendation. Great to know you enjoyed your Peppers Beach Cub experience. We do hope we have the opportunity to welcome you back.

Robyn & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,250 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
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  • French first
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  • Italian first
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English first
London, United Kingdom
1 review
4 of 5 bubbles Reviewed 1 week ago

Snorkelling on Wavedancer is a must even if the weather is bad. Staff were great and very helpful unless they were predicting the weather which they always got wrong. It rained every day of our stay, but that did not stop us getting out.

  • Stayed February 2017, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank 230annk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peppersbeachclub, General Manager at Peppers Beach Club Port Douglas, responded to this review, 5 days ago
Thank you for your feedback. Great to know you enjoyed your time even if the weather gods were not playing nice. We do hope next time you visit the sun shines.

Robyn & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 2 weeks ago

We stayed at peppers over the new year period. Overall the place was really nice, pool was fantastic and relaxing. We tried every cocktail and loved them all! customer service from management was fantastic, i cannot speak more highly about the manager, she was so friendly and helpful.
Only issue was the communication with front desk and the restaurant. We came back from a tour at 7:30pm, we went straight to the front desk and asked what time the restaurant closed, we where told as long as we got there before 9:00pm we would be fine. We took our time getting ready knowing we had until 9:00pm. We came down to the restaurant at 8:25pm to be told no sorry they're not cooking food. We told the waiter that the front desk had told us and he took at good 15 minutes to speak to the chef and tell us again no. it was 8:45pm by then and we knew that most restaurants in the main street closed at 9:00pm, we went to the front desk and told the receptionist that she told us incorrect information and now due to time we probably wont be able to go out and eat, to be told "domino's was still open" she gave us a monotone apology and that was it. We quickly rushed down to the main street to 2 Fish and even though it was past 9:00pm they decided to accommodate us. This really left a bad taste in our mouth with Peppers, we where paying a decent amount of money to stay there per night and to be flobbed off my the chef was not good enough. You need to ensure there is better communication with Front desk and the restaurant.

Stayed December 2016, travelled as a couple
Helpful?
1 Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peppersbeachclub, General Manager at Peppers Beach Club Port Douglas, responded to this review, 1 week ago
Thank you Rebecca for taking the time to provide feedback on your stay which is greatly appreciated. It is pleasing to note that overall you enjoyed your stay and time in Port Douglas. I was however very concerned to read your comments on the communication regarding the Restaurant which is certainly not acceptable. I have spoken with the staff member concerned and her direct Manager to ensure that she is aware of the impact of misinformation. I have also followed up with the Restaurant Manager and Chef as they should have accommodated you given the circumstance. I sincerely apologise that this occurred and do hope that you will visit again.

Robyn & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
1 review
3 of 5 bubbles Reviewed 2 weeks ago

We had a room with little privacy. Other guests were sunbathing beside our balcony and had full view into our room. There was a terrible smell when on the balcony. We have stayed at peppers previously and enjoyed our stay. We are hesitant to recommend this accommodation again.

  • Stayed February 2017, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Kim v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peppersbeachclub, General Manager at Peppers Beach Club Port Douglas, responded to this review, 1 week ago
Thank you Kim for taking the time to provide feedback on your stay. We are sorry to learn that the location of your room impacted on your stay. Had you brought your concerns to our attention we would have looked into the issues and resolved as best as possible. We do hope you will visit again.

Robyn & Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Locals to Cairns, booked a locals deal to stay a couple of night. This is the second time we have stayed here and it just keeps getting better and better! Wonderful room, fantastic staff (special shout out to Lucy on reception- so happy, polite and professional!), exceptional location. And the pool... the pool!! It's amazing! Could sit there all day/night with a cocktail. Very worth it, can't wait to come back again. Hopefully not to far away!! :)

Stayed February 2017, travelled as a couple
Helpful?
Thank kirbyf86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
peppersbeachclub, General Manager at Peppers Beach Club Port Douglas, responded to this review, 1 week ago
Thank you Kirby for taking the time to provide your feedback. It is always rewarding to know when a guest has enjoyed their Peppers Beach Club experience. We look forward to welcoming you back.

Robyn & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peppers Beach Club Port Douglas

Property: Peppers Beach Club Port Douglas
Address: 20-22 Davidson St, Port Douglas, Queensland 4877, Australia (Formerly Outrigger Beach Club)
Region: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Port Douglas
#4 Family Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#10 Luxury Hotel in Port Douglas
#17 Romantic Hotel in Port Douglas
Price range (per night): ₹ 9,894 - ₹ 25,137
Hotel Class:5 star — Peppers Beach Club Port Douglas 5*
Number of rooms: 100
Official Description (provided by the hotel):
Peppers Beach Club, Port Douglas combines beautifully appointed accommodation, luxury facilities and easy access to the magical Great Barrier Reef and Daintree Rainforest, making it the perfect holiday getaway. The resort is set amongst calming water features and lush gardens filled with tropical flowers and palms, creating a relaxed and inviting atmosphere. The resort offers beautifully appointed spa suites and one, two and three bedroom suites, some complete with private swim-up pool decks. All rooms feature free WIFI (up to 500MB) and free movies for all guests, air conditioning, alarm clock/radio, balcony, bathrobes, cable/pay TV, CD player, daily housekeeping service, direct dial telephone/data port/voice mail, hairdryer, in-room safe and iron and board. Kitchen facilities are available in 1, 2 & 3 bedroom suites includes dishwasher, stovetop/oven, microwave, refrigerator, toaster, coffee/tea making facilities, cookware and tableware. Washer/dryer (available only in 1, 2 & 3 bedroom apartments). The resort features a serene lagoon pool with sundeck and spa, fitness centre, concierge and tour desk making access to a range of exciting reef and rainforest experiences easy. If pampering is what you seek, a visit to the Exclusive Spa is a must or hire a bike and make your way to Four Mile Beach. In the evening there is an array of dining experiences awaiting you. The resort's signature restaurant, Sublime Bar & Grill serves some of the best cuisine you'll find in the region and uses the freshest ingredients to create a savoured contemporary Australian menu. The restaurant is located on the ground floor overlooking the stunning lagoon pool. Enjoy breakfast daily from 7.00Am - 10.00Am, lunch from 12pm - 4pm and dinner from 6.00Pm - 8.30Pm. The resort is the perfect base from which to experience all this amazing region has to offer. Port Douglas offers an abundance of exciting activities with the rainforest and the reef close by. Experience the Flames of the Forest live stage and dinner experience, welcome the day with a hot air balloon adventure, explore the Daintree World Heritage listed national park by 4WD and take a helicopter ride out over the Great Barrier Reef. Crocodile farms, Skyrail and white water rafting are just a few more adventures on offer. Combining a tranquil Tropical North Queensland setting with five-star resort facilities and professional service, this resort in the heart of Port Douglas is the perfect setting for your next getaway. Maintenance Notice Please note essential maintenance will take place on Tuesday 28 February 2017 on the edging of the pool between the hours of 10:00am and 2:00pm. The pool will remain open for use during this time however there will be unavoidable noise accociated with the work. Peppers Beach Club management team wish to apologise in advance for any disturbance this may cause. ... more   less 
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Also Known As:
Peppers Beach Club Port Douglas Hotel Port Douglas
Peppers Beach Port Douglas
Peppers Beach Hotel Port Douglas

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