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“Disappointed”

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Pullman Port Douglas Sea Temple Resort & Spa
Ranked #14 of 42 Hotels in Port Douglas
Certificate of Excellence
Geelong, Australia
Level 6 Contributor
119 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Disappointed”
Reviewed 15 August 2012

We were very disappointed by this hotel. We stayed in a 2 bedroom swim out apartment for a week of R&R in order to escape the victorian winter. The room was musty and the fixtures and fittings grubby and some in a poor state of repair. The room service food was terrible and while the restaurant food was good, the service was patchy. The hotel is 6km from the town centre and the shuttle bus stops all stations on the way in and out. Also costs. I would have thought a hotel claiming to be of such a high calibre and charging what it does, would have a dedicated free shuttle bus. Also beware the noisy conferences. Our room was opposite the bar/restaurant and had to complain one night due to noise. On a positive note, the staff were professional and caring.The transfers to the golf course were prompt with a dedicated car. We have stayed at other hotels in Port Douglas and would not stay at the Sea Temple again.

Room Tip: Stay away from rooms near reception/bar/restaurant - too noisy
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Libby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (447)
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English first
Melbourne
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 August 2012 via mobile

My husband and I got married at Sea Temple Port Douglas last month and with the help of our wedding coordinator Elise and a few other staff members our day went off without a hitch. The accommodation, while in a beautiful setting was let down significantly by the poor standard of cleaning. Upon arrival we noticed that the bedroom lamps were covered in a THICK layer of dust (these were cleaned while the bridal party were getting dressed for the wedding in the room), there were a number of hairs on the bed and on the bedhead as well as a thick layer of dust. The bottom sheet had a tear in it and there were a number of stains on the bed linen. There was mould in the toilet and a lot of mould in the shower and around the bathroom. Our room was cleaned a number of times while we were in the room and it took no more than 5 minutes each time, and I had to ask for the floors to be vacuumed and the rubbish to be removed.
We emptied the rooftop spa prior to using it due to being concerned about cleanliness and were not able to refill it as the reverse valve was not working, nor was the self cleaning setting - who knows when the last time the spa was emptied and cleaned! The water from the soa was leaking from the rooftop through the floor and onto the level 1 balcony. Staff member Sam arranged for the spa to be repaired and cleaned promptly and kindly arranged for a cheese platter and beer/wine to be delivered to our room, he was a genuinely great guy and we appreciated his efforts. We also had the night manager in our room at around 10pm who did a full report on the state of our room. We were offered a refund of 2 nights accommodation, however, given the amount of money that we had spent with Sea Temple on our wedding we felt that it was fair to request that the whole accommodation portion be refunded approx. $1,400 - this request was refused by the general manager and we were refunded 2 nights upon checkout.
Although the staff and setting were incredible, the state of the room honestly made me feel ill and I could not wait to get out of there. I have never been more disappointed by a resort and am surprised that Accor have put their name to it. For a wedding this resort is fantastic, but if you're looking for a nice, clean place to stay I can highly recommend Peppers - we stayed there for the first few nights before moving across to Sea Temple and it was brilliant.

Stayed July 2012, travelled as a couple
Helpful?
5 Thank belle1284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level 6 Contributor
128 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 9 August 2012

I stayed with my family. Clean tidy rooms with a nice swimming pool. The Location is not to bad a little far from the town center and bus expensive. If your a family Taxis might be cheaper. My sister was also with us escaping the Olympics in London. She comes to Cairns yearly for a break. She is a fan of the Sheraton due to the location. Sadly she found the service not very good at the Sea temple with prices not meeting standards. I agreed. Cairns seems to lack great service in such a tourist location in particular at the higher end of the market.. I think I prefer the one at Palm Cove. However it does tick boxes. You can cook your own meals. The rooms are very modern and comfortable. Okay but yikes I think the standards do need improvement...

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ningaloo2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairns, Australia
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 August 2012

Dont plan to go out once you get there.... this place has everything you need! The pool is serene, peaceful and simple luxury is everywhere. The spa in our room was MASSIVE and total decadence. With the beach a 2 min walk away and a great breaky on offer there is no need to leave for days! It may be a short drive from the heart of town but the quietness and beauty of the location makes a little travel well worth it! 1 problem.....we had only 1 night so we're already planning our return!

Room Tip: Pool side rooms have the best views. May be difficult to park larger vehicles in some of the small...
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diannasaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
Reviewed 9 August 2012

Expensive to stay in apartments if theres only 2 of you, but hotel style rooms are great if you don't want to cook and they have a huge spa bath. Would recommend a ground floor room near the lagoon. The pool is huge, although a little cold, but the spa was great. I would recommend a massage at the hotel Mii spa which was nice and relaxing. Would definitely recommend the resort and would stay there again.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DOLLY-O0O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pullman Port Douglas Sea Temple Resort & Spa

Property: Pullman Port Douglas Sea Temple Resort & Spa
Address: Mitre St, Port Douglas, Queensland 4871, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Port Douglas
#3 Spa Hotel in Port Douglas
#4 On the Beach Hotel in Port Douglas
#7 Top resorts Hotel in Port Douglas
#10 Luxury Hotel in Port Douglas
#13 Family Hotel in Port Douglas
#14 Romantic Hotel in Port Douglas
Price range (per night): ₹ 11,430 - ₹ 40,455
Hotel Class:5 star — Pullman Port Douglas Sea Temple Resort & Spa 5*
Number of rooms: 194
Official Description (provided by the hotel):
Pullman Port Douglas Sea Temple Resort & Spa is a five star resort located on Four Mile Beach, Tropical North Queensland - gateway to the Great Barrier Reef and Daintree Rainforest. This spacious retreat features a range of Port Douglas accommodation styles, situated around one of the largest lagoon pools in the Southern Hemisphere. Enjoy modern Australian dining in AQUA Restaurant, an invigorating spa treatment in Vie Spa, or a tropical refreshment whilst taking in the spectacular views at the Pool Bar. At Pullman Resort Port Douglas, our friendly team can organise your tours and activities, from rainforest tours to Great Barrier Reef day trips. With the latest wireless technology, Pullman luxury accommodation in Port Douglas will keep you perfectly connected in room and throughout the hotel. ... more   less 
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Also Known As:
Sea Temple Resort And Spa Port Douglas
Sea Temple Resort & Spa Port Douglas Hotel Port Douglas
Sea Temple Port Douglas
Sea Temple Resort Port Douglas

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