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“Unit 2 Tropic Sands - Not the best”

Tropic Sands Apartments
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Tropic Sands Apartments
Ranked #41 of 43 Hotels in Port Douglas
Auckland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Unit 2 Tropic Sands - Not the best”
Reviewed 6 September 2011

Please note this review is for Unit 2 at Tropic Sands which I booked directly with the owner over their internet site. If you wish to stay it would be wise to deal directly with Tropic Sands as we found the Manager extremely helpful.
Tropic Sands is well located close to shops, beach and the Marina and ideal for couples. It has a small pool area which has lounge chairs the use of a bbq and is well maintained. There is also a free laundry with driers.

On our very late arrival to Unit 2 we discovered no linen in the unit. We were therefore forced to sleep on a bed with no sheets and had one musty smelling towel to share. I had been informed there were beach towels but this was not the case. The linen we were given the following day was used for emergencies and was of below average quality. No attempt was made during our stay to replace with the correct linen. There were stains on the blankets which the owners had knowledge about but obviously have chosen not to replace. There was no plug in the bathroom handbasin and the unit had a musty shut up smell. It was clean and tidy.
As the owners do not live in Port Douglas there is no system in place to do any maintenance if required between guests. Eg Lightbulb not working in the kitchen and bedside lamp fitting not working and no linen on arrival. Owners seem to value recouping their ongoing costs rather than customer satisfaction.
Think seriously about booking directly with the owners of Unit 2 you will save yourself aggreviation.

Stayed August 2011, travelled as a couple
Helpful?
5 Thank Jaron1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Woodend, Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 July 2011

We stayed in a quiet back apartment with a private balcony. The bathroom is due for renovation, and the fridge and stove look tired, but everything else was smart and clean. It is classified a 4 star venue, but is more like 3 star, with no manager on site. This apartment had a new large TV. If you can negotiate a good price, it is a good spot to stay in terms of the beach, the town centre, and the marina.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Grintona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Napier
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 July 2011

The apartment was clean and well presented. There was plenty of crockery and cutlery. The TV was new and there was a DVD player. We enjoyed being able to walk to the beach, town etc. Would definitely stay there again

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jellybabynz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 June 2011

The apartment was spotlessly clean, and had everything we needed. Swimming pool was on the small side but heated enough to take the edge off, we had a dip every day and mostly had it to ourselves. A pleasant walk to shops and restaurants, only needed the car for day trips. Reception was not manned but did not worry us, they are contactable by phone if needed. Small TV but we weren't concerned, we didn't go to Port Douglas to stay home and watch TV. Overall great value for money, we would stay there again.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
1 Thank SusieInOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy998, Public Relations Manager at Tropic Sands Apartments, responded to this review, 22 June 2011
Dear Guest
Thank you for your wonderful review. We were happy to read that you enjoyed your stay and do hope that you return in the near future.
We are under new management in 2011 and are making positive changes. Please contact me directly when you find yourself in Port Douglas and I will ensure that we take good care of your booking.
Kind Regards
Lynette Lai
Business Development Manager
Latitude 16 Pty Ltd
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hobart, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2011

My husband and I stayed at the Tropic Sands from 16 - 23 May in a privately owned apartment belonging to John and Shirley Carney. Having booked this apartment through ebay at a very cheap rate we didn't know quite what to expect, however we were very pleasantly surprised as the apartment was very clean and bright, and has a full kitchen, lounge room, bathroom and seperate bedroom with a very comfortable bed. The apartment comes with everything you need for a great holiday including free car parking.
The location was fantastic within easy walking distance to both Macrossan Street and Four Mile Beach.
I would recommend this apartment to anyone looking for comfortable, quality for money accommodation and would certainly stay here again if we holiday in Port Douglas in the future.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank radar18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropic Sands Apartments

Property: Tropic Sands Apartments
Address: 21 Davidson St, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Amenities:
Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #41 of 43 Hotels in Port Douglas
Price range (per night): ₹ 4,770 - ₹ 10,551
Hotel Class:3.5 star — Tropic Sands Apartments 3.5*
Number of rooms: 6
Official Description (provided by the hotel):
Tropic Sands is a small tropical style accommodation complex with one bedroom apartments and is ideally suited to adults and couples. The property features a handy location amongst the palms and native trees, and only a short walk from Four Mile Beach, the Marina and Port Douglas Village. The apartments provide a communal barbeque area, outdoor swimming pool, complimentary undercover car parking and tour booking service (located at nearby Beaches Resort on The Esplanade). ... more   less 
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