Please note this review is for Unit 2 at Tropic Sands which I booked directly with the owner over their internet site. If you wish to stay it would be wise to deal directly with Tropic Sands as we found the Manager extremely helpful.
Tropic Sands is well located close to shops, beach and the Marina and ideal for couples. It has a small pool area which has lounge chairs the use of a bbq and is well maintained. There is also a free laundry with driers.
On our very late arrival to Unit 2 we discovered no linen in the unit. We were therefore forced to sleep on a bed with no sheets and had one musty smelling towel to share. I had been informed there were beach towels but this was not the case. The linen we were given the following day was used for emergencies and was of below average quality. No attempt was made during our stay to replace with the correct linen. There were stains on the blankets which the owners had knowledge about but obviously have chosen not to replace. There was no plug in the bathroom handbasin and the unit had a musty shut up smell. It was clean and tidy.
As the owners do not live in Port Douglas there is no system in place to do any maintenance if required between guests. Eg Lightbulb not working in the kitchen and bedside lamp fitting not working and no linen on arrival. Owners seem to value recouping their ongoing costs rather than customer satisfaction.
Think seriously about booking directly with the owners of Unit 2 you will save yourself aggreviation.
- Official Description (provided by the hotel):
- Tropic Sands is a small tropical style accommodation complex with one bedroom apartments and is ideally suited to adults and couples. The property features a handy location amongst the palms and native trees, and only a short walk from Four Mile Beach, the Marina and Port Douglas Village. The apartments provide a communal barbeque area, outdoor swimming pool, complimentary undercover car parking and tour booking service (located at nearby Beaches Resort on The Esplanade). ... more less
- Reservation Options:
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