My sister, brother and I stayed at cayman villas for 6 nights. On arrival to our rooms they were nice enough but definitely not clean..especially floors, benches and hair in bathrooms. After a snooze we headed out for dinner and on return we found our whole living and kitchen area flooded! It was coming from the next door apartment. The owners were prompt in responding to our call however they then proceeded to use a wet vac to clean up water while we tried to eat our dinner through the noise! After an hour it was decided we should be moved to a different room.. I believe this should have been the first course of action. On the morning of check out I enquire as to whether the room was free and if we could have a late check out which we were prepared to pay for.. it was, however we were told it would still be at full rate of $280! We were quite upset with this as we'd made no fuss whatsoever about changing rooms and thought it was a bit rough seeing as it was going to sit empty. We also got no thanks for staying or sorry for inconvenience on check out..not great service. Also we weren't happy about emptying bins especially as we weren't provided with gloves. The pool area was nice but the toilet and shower beside it was filthy!! Overall cayman villas was ok but for that price not up to scratch
- Official Description (provided by the hotel):
- Cayman Villas Port Douglas offers you the ultimate luxury tropical experience with the relaxed lifestyle of the Caribbean. Accommodation features, sumptuous living areas, large tropical balconies, air-conditioning and ceiling fans, fully-equipped kitchens with granite bench tops & spa bath in the master bathroom. The large one, two and three bedroom villas have been completely refurbished and updated to provide understated elegance, with their tropical shutters and broad terraces, terracotta tiled floors, timber furnishings featuring contemporary soft furnishings, and smart granite and stainless steel kitchens. Each villa has a spa and the two and three bedroom villas have two bathrooms, all units have their own laundry. There is a large horizon outdoor pool with shallow end for children, spa and gazebo with pool-side BBQ`s surrounded by tropical gardens and secure basement parking. ... more less
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- Also Known As:
- Cayman Villas Hotel Port Douglas