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“Great Location, Poor upkeep and service”

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Waters Edge Apartments
Ranked #19 of 82 Speciality Lodging in Cairns
Certificate of Excellence
Reviewed 4 September 2011

We stayed there in August and were very pleased with the reservation process. They accommodated us on very short notice. However, upon arrival we were met with a locked door and not a soul at the reception. We used the phone outside to call and left numerous messages with the "after hours" manager, but to no avail. This was not the start we were looking for our australian vacation with two young kids and one infant after nearly 21 hours of flying. Luckily, after about 20 minutes a guy drove up who supposedly works at their sister facility nearby and was there dropping off some stuff. He knew how to get us our keys which were available through the lockbox outside. Apparently someone forgot to email us the instructions for key retrieval. We could have been waiting all weekend otherwise. First strike.
We had also requested a cot for our infant. We found it in the room folded by the main door. Later on at night when we decided to set it up and out came several dozens cockroaches, running all over the kids bedroom. My wife horrified and again we were on the phone calling the front desk, emergency contact. Again, no response. We threw the cot outside in the common area and decided to go for a walk to get over this horrible experience thus far. Upon return there was another cot in our room. This one seemed clean but would not lock. Worse yet, the kids room now had cockroaches running around. Somehow after managing through the night, we found someone at the lobby in the morning and they moved us into a different unit and got a new cot. Second Strike
Finally, they location claims to be a luxury facility, however the rooms only get replacement towels. No vacuum or sweep. We expected more from a "luxury" apartment. The management did give us a bottle of wine for a all our troubles, but we decidedly to leave it at the apartment upon checkout. Its a great location particularly for kids given the park across the road and the cafe. A nice 5 min stroll on the boardwalk gets you to downtown where the action is, so the location cannot be beat. Beautiful views of the sunrise from our unit. We walked all of cairns from our apartment. Just wish it was kept better.

  • Stayed: August 2011, travelled with family
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4  Thank alam555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (137)
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107 - 111 of 137 reviews

Reviewed 29 June 2011

Stayed here in a 3 bedroomed suite on the top floor. Fantastic views, spa bath, huge living ara and fully equiped kitchen. Staff were very helpful and friendly. Pool is good too. I considered getting a swim out room but I am glad we didnt as they have no view and not much privacy when others are in the pool.
Location is spot on as well, probabaly a 10 minute walk to the main strip of shops and a maybe 20 to the cruise boats.
There is the muddy beach conservation ara across the road with millions of crabs. Very interesting!
A nice quiet area.

Room Tip: Go for the top floor!
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  • Stayed: June 2011, travelled as a couple
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1  Thank atob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2011

We stayed here April/May 2011. The check-in was prompt and they allowed me to check in as soon as the room was cleaned (which was early) The apartments are fantastic, with quality fixtures and fittings, a huge amount of room (we stayed in a 3 bed apartment) we were on the first floor and I would say that to get views you would need to be on a higher floor, we had a perfectly pleasant view of the pool, trees and park opposite. There was everything you could need in the kitchen. The complex is opposite a childrens playground and water splash which is great if you have kids. It is located next door to a backpackers, which I was a bit worried about, but there was no noise at all, and we were there over a weekend too. The apartment complex allocates you a parking bay which is great, you know you always have a space, and it is VERY secure, you cannot get in uless you have your swipe key from the street or anywhere.

It is located towards the end of the esplanade and is just about 1km walk to the other end, which is great. One tip- if you are able to eat out early, most restauarants on the esplanade seem to offer discounts of between 15% - 30% if you are seated before 6.30pm. As we were eating with younger children and the cost of eating out in Cairns was higher than in South Australia, we took advantage of this. Pretty much everywhere we ate was good.

I would most definately stay here again.

  • Stayed: May 2011, travelled with family
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3  Thank rntmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2011

Great location overlooking the waterfront and an easy walk to the centre of town. Contrary to a previous review, the apartment, common areas and pool were immaculate. Not only was the decor aesthetically pleasing, but everything was in perfect order. I was given all the help I needed from Kym at reception, including booking a trip to Kuranda and ensuring we knew were to go. I was surprised in an apartment like this to have daily servicing, but it was done well. I would return to these apartments as they made our family trip to Cairns.

Room Tip: The sixth floor certainly meant great views
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  • Stayed: April 2011, travelled with family
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1  Thank hasnoclue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2010

The apartment is located roughly 15 minutes walk from Cairns city centre. You will need a car or other transport if you wish to do some decent supermarket shopping as the major chains are located in the heart of town. If you have young children, Muddy's is the perfect park for you and is located just across the road. The apartment was a nice size with good facilities.

Management are ok but this place does suffer from some problems- the stench which hit us from the sink as we entered was overpowering. The sink has an "insinkerator" installed and the fumes of rotting food often waft up if you don't run hot water into it very frequently. Perhaps most vexing was a certain dark haired- blue eyed cleaner who would not part with any soaps, tea or coffee- we had to make do with 5 sachets of coffee for 10 days. We were curtly told by her that we were not entitled to anymore as they were 'complimentary'!!!. Someone needs recourse to a dictionary methinks. To cap it all off we stepped on some broken glass dropped by a previous guest which had not been mopped up properly. Cleaning was rudimentary at best and not of a good standard. Only basic housekeeping was offered daily (toilet cleaning and emptying of bins) but hey, look at the good job done on our toilet in the photos. Don't think it was that dirty in the first place. Also, on one particularly memorable day there was a nice muddy footprint directly on our bed linen (which was changed twice in 10 days).

Stay here only if you don't mind crap housekeeping.

  • Stayed: September 2010, travelled on business
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2  Thank Mazza&Fazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vuemanager, Manager at Waters Edge Apartments, responded to this reviewResponded 10 January 2011

The management team at Waters Edge Apartments works hard to ensure that we provide our guests with 5 star accommodation and facilities, and this is evidenced by the many glowing reports that guests have lodged with Trip Advisor. The apartments are centrally located within walking distance of all shops, restaurants and nightlife.

Waters Edge Apartments provide self-contained apartment style accommodation, we are not a hotel. As such we provide a starter pack of coffee, tea etc, then guests provide their own. The apartments are serviced on a daily basis and the service includes making of beds, changing of towels and taking out rubbish (not cleaning toilets). The bed linen is not changed on a daily basis. If the guests had any problems with the standard of cleaning, they should have contacted us during their stay and we would have rectified the problem immediately.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waters Edge Apartments

Address: 155 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free Parking Swimming Pool Airport Transportation
Hotel Style:
Ranked #19 of 82 Speciality Lodging in Cairns
Price Range: ₹ 13,655 - ₹ 21,939 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waters Edge Apartments 5*
Number of rooms: 20
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Also Known As:
Waters Edge Apartments Cairns

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