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All reviewsquiet streettwo blockscontinental breakfastfree wifistayed here for nightsbed was comfortablehome away from homecentre of townshort stayair concairns esplanaderosemarytoursaustraliamotelkitchenettewalkable
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Reviewed 23 February 2017

Clean and fine. Not right downtown but walkable. Large room with kitchenette. Beach/pool towels freely available for your excursion which was nice. Didn't try breakfast but understand it to be minimal. Great breakfast shops in town.

  • Stayed: February 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, Manager at Tropical Heritage Cairns, responded to this reviewResponded 7 April 2017

Thank you for your review. The kitchenette rooms can save a lot of money when you don't have to buy 3 meals a day in cafes and restaurants. Glad you enjoyed your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2016

This place is a gem , had a night out in town and came upon this hotel, it ticked all the boxes. Loved receiving fresh milk for my morning coffee. Will certainly stay here again.
The staff were brilliant, the room was clean the bathroom was excellent nice big white fluffy towels, better than some of the supposedly 5 star hotels. Small pool and spa.

  • Stayed: December 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Mollymoo_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Tropical Heritage Cairns, responded to this reviewResponded 21 December 2016

Thank you very much for your wonderful comments about the Tropical Heritage. It is a great feeling to have our efforts appreciated by those we serve. I hope to see you again the next time you come to Cairns.

Thank you again
James Munro
General Manager
Tropical Heritage Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2016 via mobile

We had family apartment for 5 pax: 1 room with 2 single beds, 1 room with double bed, 1 single bed in the living/kitchenette/dining area. Compact yet enough space.
Basic place, good beds, clean, basic kitchenette, reasonable location, good service (bed made up, toilet cleaned, towels replaced, working safes).
We didnt spent much time in apartment so it is good enough for us.

Stayed: November 2016, travelled with family
Thank Poon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Tropical Heritage Cairns, responded to this reviewResponded 14 December 2016

Thank you very much for taking the time to share your experience staying at the Tropical Heritage Cairns.

Thank you
James Munro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016 via mobile

Lovely spacious rooms with a balcony and small kitchenette. The facilities were very good but the kitchenette could have been improved with a small hot plate to cook on. The staff were very friendly and welcoming.

Stayed: November 2016, travelled as a couple
1  Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Tropical Heritage Cairns, responded to this reviewResponded 14 December 2016

Thank you very much for taking the time to share your experience staying at the Tropical Heritage Cairns. I am glad that you enjoyed your stay in one of our suites and we hope to see you again in the future.

Thank you
James Munro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2016 via mobile

Clean hotel and on the cheaper side but the service was deplorable. Was charged $15 for a toll free phone call and another $15 for a 'continental' breakfast that consisted of toast and make it yourself coffee. Unripe fruit, no yogurt (was advertised as having), very poor. Not worth the money IMO.

Stayed: October 2016
1  Thank Patopico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheridan295, General Manager at Tropical Heritage Cairns, responded to this reviewResponded 14 December 2016

I am sorry that the service didn’t live up to your expectations. The staff member you dealt with has been spoken too about their service.
Yes our breakfast is very simple but it is also very affordable at $7.50 per person. It is available for everyone looking but there are many other options available in the city a short walk away from the hotel.
Thank you very much for taking the time to share your experience staying at the Tropical Heritage Cairns.

Thank you
James Munro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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