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“Warm, welcoming old school service”

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Tropical Heritage Cairns
Ranked #19 of 64 Hotels in Cairns
Certificate of Excellence
Reviewed 10 August 2012

We checked in at the last minute and fortunately there was room. Great location and the staff are the definition of welcoming Australian hospitality. The suites are spacious and clean, and include a kitchenette if you're that way inclined. All for a reasonable price.

  • Stayed: May 2012, travelled with friends
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Thank y2ky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (508)
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287 - 291 of 508 reviews

Reviewed 31 July 2012

Great location with easy walking distance to CBD and Esplanade. Stayed 5 nights. Rooms average size but who wants to spend time indoors is such a lovely location.
Good value for money. Rooms serviced frequently.Very clean

  • Stayed: July 2012, travelled as a couple
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1  Thank ardgourtarras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 14 January 2014

We appreciate the time you have taken to write a positive review on the Tropical Heritage Hotel in Cairns. We take all reviews seriously as we are always anxious to improve our services to our valued guests.
I also write on behalf of Rosemary, our Manager - she has been quite busy but I wan you to know that she reads all reviews and shares them with her fantastic staff.
Regards
Sir Peter Barter

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Reviewed 28 July 2012

Just a quick overnight here on our way further north. Greeted by a jovial lady who was helpful. The room is basic, but ok if you're just sleeping... there is a balcony overlooking the car park but with view over to mountains and on to tropical trees. Close to the main drag of Cairns..... everything was fine and dandy and pretty good value.

  • Stayed: July 2012, travelled as a couple
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1  Thank sydneydiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 30 July 2012

Thank you for your review, whilst you are very complimentary you state the Heritage provides basic accommodation which we disagree. I think it is important that you compare apples with apples, the Cairns Heritage is rated 3.5 stars, we do not profess to be a 5 star hotel, our objective is to provide excellent value for money and the Cairns Heritage accommodation ranges from studio rooms to executive room, you chose to stay in a studio room. All rooms have flat screen TV, they have all been refurbished, new bedding, have flat screen TV, fridges, tea and coffee making facilities good size bathrooms, wifi internet availability. The hotel is located within easy walking distance of scores of restaurants, Cairns Base Hospital and continental breakfast is available. What makes good accommodation is the way in which Management and staff make guests feel at home and as reviews continually praise Rosemary and her fantastic staff.
Sir Peter Barter

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Reviewed 26 July 2012

I can only echo the comments of the others. Heritage Cairns is a small hotel lacking the bar, restaurant, ballroom and conference centre of larger chain hotels, but the customer service absolutely cannot be beat. Rosemary and the staff went well beyond the call of duty to make my stay a great one. Furnishings were basic but well-maintained and the bed/mattress was excellent. The bathroom was very spacious.

  • Stayed: July 2012, travelled solo
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1  Thank badgertracks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 27 July 2012

Thank you for your review. Due to the location of Cairns Heritage scores of good restaurants are available within walking distance, having said this, we provide continental breakfasts in 107 which is also used as a small meeting room for up to 20 persons. The Masonic Hall beside the Cairns Heritage offers a ball room and rooms for meetings which are readily available to guests staying at the Heritage. The Cairns Heritage was built for the purpose of providing good quality, affordable and clean accommodation and the type of hospitality that has been recognised by Trip Advisor when they awarded the 2012 Travellers Choice Award, followed by a certificate of excellence, We look foirward to your return visit in the future.
Sir Peter Barter

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Reviewed 23 July 2012

The excellence of Heritage Cairns hotel, as others have stated, is entirely the doing of the staff. We were arriving late to check in, and I actually didn't have a printout of our instructions to access our room key, and Rosemary was kind enough to resend them to my email address. In terms of location and convenience, the hotel is about equidistant to both destinations we wanted to do: the GRB and the train ride to Kuranda. Further, its proximity to the promenade, as others have stated, is a short walk; however (and this is indicative of the level of service we experienced) we were offered a ride to our destinations if we so wanted. The size of our one-bedroom suite was more than sufficient, which included a living area, a small kitchen and a small balcony. Also, we were given a voucher for 2 hours of complimentary WiFi, which worried me a little (I work in IT, so connectivity can be an issue). However, it was more than sufficient for my needs, and included checking email and attending to a work emergency remotely. This was accomplished with time to spare on the voucher.

I would definitely recommend this hotel for anyone staying in Cairns; its value is unparalleled, particularly if you plan to use it as a base camp to explore Northern Queensland.

Room Tip: Book a one-bedroom suite for a more open and spacious layout.
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  • Stayed: June 2012, travelled with family
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3  Thank Gabriel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this reviewResponded 25 July 2012

Great to get such positive responses from you and so many other guests - any physical structure can be impressive, but without a heart it is not a home. Rosemary continually goes beyond what is expected and takes in guests as through members of her own family. We look forward to welcoming you back next year and belated birthday greetings to your Mother.
Sir Peter Barter

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Additional Information about Tropical Heritage Cairns

Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cairns
#5 Family Hotel in Cairns
#6 Best Value Hotel in Cairns
#7 Romantic Hotel in Cairns
Price Range: ₹ 5,145 - ₹ 8,206 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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