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“Nice Stay in a great location”

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Tropical Heritage Cairns
Ranked #14 of 64 Hotels in Cairns
Certificate of Excellence
Brisbane, Australia
Level Contributor
94 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Nice Stay in a great location”
Reviewed 1 October 2011

We stayed 2 nights in Cairns at the Heritage before our travels took us to Port Douglas. Overall, it’s a fine place, and we score it more like 3.5 out of 5. The staff is wonderful and friendly, and very helpful. Our room was a one-bedroom suite and it was clean, functional, and comfortable, although a bit dated. The hotel manager informed us they were hosting a wedding during our stay, so they put us in a room that was far away from the wedding party rooms just in case there was some late night noise. We didn’t hear anything and slept quite well.
The location is close enough to walk to the Esplanade and Lagoon area within about 15 minutes. It is also easy access to the highways to get to Innisfail and Port Douglas.
We were told the Heritage is just about to undertake a renovation by adding in a brand new wing, expanding the pool area, and updating the rooms, and I’m sure when this is complete the place will be awesome. Location is really good. If we are ever back in Cairns, we would stay here again.
During our first night, someone must have thought it would be funny to activate a fire alarm at 4 am (they broke the little glass piece and pulled the alarm). Everyone in the hotel evacuated and we waited for the all-clear from the fire department about 15 minutes later. The hotel staff handled this very well.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JMB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 6 October 2011
Thank you for your response, we have noted your concern and look forward to your return.
Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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English first
Kingaroy, Australia
Level Contributor
5 reviews
4 hotel reviews
Reviewed 30 September 2011

Everything was excellent bed, room cleanliness,,close to Esplanade,bus to city centre. Rosemary was so friendly and obliging. Would definitely stay again.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 692Maureen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 6 October 2011
Thank you for your review, we really appreciate your comments, suggestions and advise that we are continuing to upgrade the Heritage to make it #1 in Cairns, the same rating as the Madang Resort and Kalibobo Village enjoy in Papua New Guinea which we hope will be your next destination!
Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2011

I stayed here for 3 nights in August and was very impressed. Rosemary is a lovely lady who genuinely cares about her guests. She helped out with booking trips and even drove me to an early morning pick up. My room was always very clean and the bed jwas very comfy. The hotel is in a great, quiet location. Cant recommend it enough.

  • Stayed August 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claire37England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
explorerCairns, Owner at Tropical Heritage Cairns, responded to this review, 6 October 2011
We are very luck to have Rosemary Robertson as our Manager assisted by Cynthia Bubner both of who are exceptional people backed by a fantastic staff. We look forward to seeing you again in the future.
Peter Barter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 September 2011

Friendly, helpful staff, place was clean and tidy, comfortable beds, slightly out of town which is good as it was quieter and still not far at all to walk into town and restaurants/shops.

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kelsnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Townsville, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 September 2011

This is the third time we stay at this hotel.
Room:
- Reasonable size & price (even has a balcony)
- Really clean
- The bed and blanket are really comfy (better than some 5 stars hotel we've been in - I won't mention their names)
- The blanket doesn't make noise when you move - best feature!!!!!

However, the main reason we keep coming back was not the room or stuffs like that. I'm not sure you can find a second hotel offering truly personal service like this one. Here is why.
We arrived at about 4pm. We then decided to go on a sunset cruise. Rosemary (the hotel manager I think) help us called around asking for the best price.
Later that night (9pm or something), we decided we want to go to Kuranda by train and coming back by Skyrail. Rosemary again helped us book the tour. However, we couldn't drive there (Skyrail and Train station are miles apart). She offered to drop us off at the station and then pick us up at the Skyrail. All completely free of charge. It's unbelievable.
Honestly, if you can find something wrong with the service then you must be extremely picky.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank VuN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Tropical Heritage Cairns

Property: Tropical Heritage Cairns
Address: 8 Minnie St, Cairns, Queensland 4870, Australia
Phone Number:
Region: Australia > Queensland > Cairns Region > Cairns
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cairns
#5 Family Hotel in Cairns
#5 Best Value Hotel in Cairns
#7 Romantic Hotel in Cairns
Price range (per night): ₹ 4,392 - ₹ 7,493
Hotel Class:3.5 star — Tropical Heritage Cairns 3.5*
Number of rooms: 45
Official Description (provided by the hotel):
Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more   less 
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Also Known As:
Heritage Cairns Hotel Cairns
Heritage Hotel Cairns

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