We stayed 2 nights in Cairns at the Heritage before our travels took us to Port Douglas. Overall, it’s a fine place, and we score it more like 3.5 out of 5. The staff is wonderful and friendly, and very helpful. Our room was a one-bedroom suite and it was clean, functional, and comfortable, although a bit dated. The hotel manager informed us they were hosting a wedding during our stay, so they put us in a room that was far away from the wedding party rooms just in case there was some late night noise. We didn’t hear anything and slept quite well.
The location is close enough to walk to the Esplanade and Lagoon area within about 15 minutes. It is also easy access to the highways to get to Innisfail and Port Douglas.
We were told the Heritage is just about to undertake a renovation by adding in a brand new wing, expanding the pool area, and updating the rooms, and I’m sure when this is complete the place will be awesome. Location is really good. If we are ever back in Cairns, we would stay here again.
During our first night, someone must have thought it would be funny to activate a fire alarm at 4 am (they broke the little glass piece and pulled the alarm). Everyone in the hotel evacuated and we waited for the all-clear from the fire department about 15 minutes later. The hotel staff handled this very well.
- Official Description (provided by the hotel):
- Taxi service is available approx $20 each way between airport and hotel. Pool is basically large Spa. Internet is available at reception and wifi available throughout hotel. All rooms have tea/coffee making facilities, fridge, flat screen TV, en-suites and air conditioning . All rooms recently refurbished. We look forward to your visit to Cairns. ... more less
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- Also Known As:
- Heritage Cairns Hotel Cairns
- Heritage Hotel Cairns